Great trip with some cons...

At pickup in San Francisco
- we asked for one extra blanket but staff refused our request. In the booking info was stated 5 personal set for that particular RV. Since we were only two we did not need to take all the 5 sets but one extra would have been useful for the cold nights in some area. We had to buy two extra blanket finally on our expenses.
- there was a slideout RV prepared for us even though we booked and prepaid a not slideout one. When mentioned it we were told that if we did not take that one then we had to wait additional couple of hours for preparation an other one. Later on the staff found the proper RV prepared so we got it without extra waiting time.
- we did not get technical overview neither in words nor in written form. Fortunately we had experience in RVing so we were able to find out things ourselves.
- both the water hose and the dumping stuff were leaking seriously. We had to purchase a new water hose (receipt was accepted at drop off )
- the rig was in good general condition and worked fine during our trip.

San Francisco staff at pick-up were not really on top but Las Vegas staff at drop-off were professional, nice and cool.
Travel agent was nice and replied fast when we were booking. Later we did not contact her.