Terms and Conditions

Preamble

The products and prices listed on these pages are for the sole use of "Authentik USA". Only "Authentik USA" agents are authorized to book and sell these products.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY
By booking a vacation with Authentik USA, you agree to accept all of the terms and conditions set forth below.
 

1. BOOKING

* All bookings must be made directly with Authentik USA

Car rental
Deposit required to confirm your booking: 30%
The balance is payable 45 days before picking up your vehicle

RV and camping gear rental
Deposit required to confirm your booking: 30%
The balance is payable 45 days before picking up your vehicle

Road Trips
A minimum of 50% of package accommodation must be booked with Authentik USA
Deposit required to confirm your booking: 30%
The balance is payable 45 days before your arrival

1.1 Booking procedure

Step 1 - Request a quote for your vacation on our website (by filling out the electronic request form, by email or phone, or using our “call back” service).

Step 2 - One of our American adventure travel agents will get back to you within 24 working hours with a detailed quote.

Step 3 - If you are not making any changes to your vacation package or rental, you can confirm your booking immediately by paying a deposit by credit card (payment details will be provided with your quote).

Your deposit payment does not guarantee availability. Your travel agent will confirm availability with each service provider and book your services. You will then receive a confirmation number and a provisional invoice.

Step 4 - The balance due must be paid according to the conditions set out above.

Secure transaction
As Authentik Canada is a Canadian travel agent registered with the Office de la Protection du Consommateur (permit #702429), all monies paid to the account of Authentik Canada Adventures Inc. is placed in trust. We are required by law to hold your payment in trust until you leave Canada or the USA. This means that customers can proceed with confidence when booking their vacation with Authentik USA.

Payment of balance
The balance due is payable by credit card.

1.2 Group travel
Special conditions may apply for group travel.  The minimum number of people may vary based on customer requests and partners used by Authentik USA.
Please contact your travel agent for more information.

 

2. TRIP CANCELLATION

Should a client have to cancel all or part of a trip, the client will be subject to a cancellation penalty as follows:

2.1 Car rental:
* Cancellation and modification FREE OF CHARGE up to 48 working hours before pick up

2.2 RV and camping gear rental:
FREE cancellation up to 72 hours after booking. 

* 72 hours after booking to 46 days before departure: 30% of the total value of the rental
* 45 to 15 days before departure: 50% of the total value of the rental
* Less than 15 days before departure: 100% of the total value of the rental
* One-way rental fee (where applicable): 100% payable if cancelled more than 72 hours after booking

2.3 Road trips:
FREE cancellation up to 72 hours after booking. 

* 72 hours after booking to 46 days before departure: 30% of the total value of the trip
* 45 to 15 days before departure: 50% of the total value of the trip
* Less than 15 days before departure: 100% of the total value of the trip

2.4 Airline tickets:

* 100% non refundable
 

The cancellation date is established as the day on which we receive a written cancellation notice at our office. No verbal request for cancellation will be considered. When determining the cancellation fee applicable, the actual departure day will not be counted. 

 

3. PROMOTIONAL OFFERS


3.1 ANNUAL PROMOTION

The following conditions apply for trips between January 1 and December 31:

3.1.1 - This promotional offer may not be combined with any other special offer or Authentik Dollars.

3.1.2 - This promotional offer is valid for accommodations only (not valid for car and RV rentals or activities). 

3.1.3 - The amount of the promotional offer may vary until the sale is finalized.

 

4. LOYALTY PROGRAM

4.1 Authentik Money obtained by travelling with us or through family and/or friends can be used as follows:

* Authentik Money can be used to reduce the cost of a future trip with us,
* Authentik Money can be transferred, with the help of your local travel agent, to a trip with Authentik Canada,
* Authentik Money may be combined with other special offers or promotions, if applicable,
* Authentik Money is not transferable to another user,
* Authentik Money is not redeemable for cash,
* Loyalty Program Authentik Money may not be combined with paper Authentik Dollars,
* Authentik Money is not valid for rental of a vehicle or camping equipment.

4.2 Authentik Dollars can be used as follows: 

* Authentik Dollars are not redeemable for cash,
* Authentik Dollars may not be combined with any other special offer or promotion,
* A maximum of 10% can be applied to the accommodation portion of a summer road trip,
* Not valid for rental of a vehicle or camping equipment,
* We must receive your Authentik Dollars at our office prior to payment of your balance.

 

5. MAKING CHANGES TO YOUR TRIP

At any time before departure, a client may make changes that increase the value of the trip by adding activities or by extending the length of stay. An administrative fee $50 per person could apply. Please note that Authentik USA cannot guarantee changes if they are requested within 45 days of departure. A client wishing to make changes resulting in a decrease in the total value of the trip will be subject to a cancellation penalty as listed in section 2.2, in addition to the administrative fee of $50 per person.

5.1 After arrival in the US:

Any unused services are not refundable (see point 2.2). At any time, a client may make changes that increase the value of the trip by adding activities or by extending the length of stay. An administrative fee of $50 per person will apply. 

5.2 Change fee for airline tickets:

Any changes to an airline ticket reservation are subject to applicable taxes and fees.

  

6. UNUSED SERVICES

No refund will be provided for services that were not used during the trip (e.g. unused kilometres on an RV or car rental, unused days of car rental, activities that were missed or cut short due to late arrival of client, etc.).

 

7. INSURANCE

Clients are strongly advised to take out personal travel insurance covering the risks generally associated with travelling abroad, particularly medical and hospitalisation expenses, medical repatriation, loss of luggage, etc. Authentik USA also encourages its clients to take out trip cancellation insurance that would cover cancellation fees under certain conditions and circumstances. It is the client’s responsibility to ensure adequate insurance coverage. Authentik USA cannot be held responsible for a client's lack of insurance or for any refused insurance claim. Learn about the travel insurance offered by Authentik USA.

 

8. PRICES INDICATED

Unless otherwise indicated, all prices are provided in American dollars and include all applicable taxes. Prices may be adjusted to reflect changes in transportation costs, accommodation prices, taxes or other local charges. Authentik USA guarantees all prices as indicated at the time of receipt of the final payment for the package, with the exception of indicated prices to be paid locally, over which Authentik USA has no control.

 

9. ACCOMMODATION

Authentik USA reserves the right to substitute similar accommodations (hotels, inns, B&Bs, cottages, campgrounds, etc.) of the same quality if necessary. Similar accommodations may not be available, especially during the high season (July and August). In this case, Authentik USA will propose superior quality accommodation (at an additional cost, if available) or will reimburse the accommodation in question, while assisting the client to find other available accommodation in the area. However, the client will have to book this accommodation himself.

 

10. TOURS AND EXCURSIONS

All of the tours and excursions offered in the various vacation packages were available at the time of creating this website. Should changes arise before the date of departure (such as the opening dates and times of museums, theme parks or conservation areas), any planned activity can be rescheduled, or cancelled and replaced with a comparable activity of equal value. Any such changes must be agreed to by the client and his/her travel agent.

Should a service provider be obliged to cancel an activity due to inclement weather or any other reason, the client will be reimbursed for this activity.

Authentik USA reserves the right to modify any itinerary or program, if it is deemed necessary or advantageous to the interest or welfare of its clients.

  

11. RESPONSIBILITIES

11.1 Authentik USA acts as an agent for transport companies, service providers, hotels and other contractors required for the organization of the vacations listed on our website. Authentik USA's role is limited to making reservations with these service providers. Having no direct control over these organizations, Authentik USA cannot be held liable for the failure of such an organization to provide the service described, with the exception of errors or failures resulting directly from acts or omissions of direct employees of Authentik USA.

11.2 Authentik USA cannot be held responsible for any claims, damages and/or costs from personal injury, accidents, death, damage or loss of personal property, delays, missed flight/connection, bad weather, strikes, acts of terrorism, wars or other unforeseeable cause on travelling dates or omission from participant to obtain the required documents (passport, visa ...) for the trip. The transportation of luggage is at the participant's own risk.

11.3 The client agrees to comply with all reasonable requests pertaining to the vacation package. Should a client exhibit behaviour detrimental to the group or to a service provider, and should he/she persist in this behaviour after an official warning from the travel agent, representative or guide, the client will be ordered to leave the group, without recourse to any refund. The client will be entirely responsible for any penalties resulting from his/her actions, including all extra expenses incurred for accommodation, meals and return transport.

11.4 Any complaints must be sent in writing directly to Authentik USA within 14 days of the end of the trip.

11.5 In the event of fault, error or omission on the part of Authentik USA resulting in failure to provide a service or benefit described in this website, our responsibility is strictly limited to the value of the service or benefit in question.

11.6 Interpretation and jurisdiction:

This contract shall be interpreted in accordance with the laws of the Province of Quebec and any dispute must be presented before the court of the Province of Quebec in the judicial district of Montreal. The invalidity, in whole or in part, of any provision of this contract shall not affect the remainder of other provision herein.

 

12. AIR TRAVEL

12.1 Passengers: The first and last names provided at the time of booking must be the same as they appear on the travel documents to be used; any changes made are subject to the charges described in these Terms and Conditions.

12.2 Baggage: Air carriers have individual rules with respect to carry-on and checked baggage, which are subject to change without notice. Travel agencies must inform their clients of these rules and provide them with a list of articles and substances that are not permitted on board the aircraft. These include explosives, fireworks, munitions, compressed gases, flammable liquids and solids (such as fire lighters, matches, etc.), oxidizing materials, corrosives (mercury, batteries, etc.), poisons or infectious substances, radioactive materials. Travel agencies must also inform their clients of the rules regarding the transport of liquids; given the severe restrictions, we recommend not transporting any liquids in your carry-on luggage (including liquids, gels, pastes, lotions and aerosols). It is not recommended to place fragile or valuable items, medications or medical devices, etc., in your checked luggage. Agencies must also indicate the maximum baggage allowance for each air carrier. Any excess baggage charges are the sole responsibility of the client. Air carriers recommend a maximum of 15 kg per person. In the event of delayed, damaged or lost luggage, the client must complete a Property Irregularity Report (PIR) with the air carrier concerned upon arrival. The PIR must be submitted to the insurance company (if the client has baggage insurance) or the air carrier, along with following documents: a copy of the airline ticket, the baggage registration receipt and an estimate of replacement or repair costs provided by an approved baggage repair shop.

12.3 Flight schedules: Passengers are entirely responsible for verifying their flight schedule with the air carrier during the 48-hour period immediately prior to the departure and the return date.

12.4 Change of aircraft: Should it be necessary to change the aircraft type operating the flight, the air carrier may be unable to provide seats in classes above Economy class, even for confirmed seats. In this event, the difference between the fare paid and Economy fare will be refunded to the client and will be the only compensation offered.

12.5 Extra seats and/or flights: Our package prices are calculated based on the prices provided by air carriers according to a specific booking class, departure date and itinerary. If the booking class is full, we will be able to offer extra seats on the same flight or a different flight. Fares, taxes and itineraries may vary and may require a surcharge that will be communicated to the client at the time of booking.

12.6 Terms and conditions of air transportation: Flight schedules and itineraries and aircraft types described on this website are provided solely as an indication and are subject to change in order to group passengers on the same flight or for logistical or other reasons. Advance notice of least 2 days will be provided for any changes, which will not advance or delay the flight departure time by more than 48 hours. In addition, heavy air traffic may cause events beyond our control including but not limited to strikes; cancellation of services; weather conditions; lengthy formalities and/or customs procedures; measures related to passenger safety; technical, mechanical or other incidents; delays and/or change of airport (e.g. Orly/Roissy, LaGuardia/Newark, etc.). In accordance with international conventions, flight connections are not guaranteed and are not part of the transportation contract, even in the case of connecting flights booked on the same ticket. We strongly encourage clients not to make any plans for the 48 hours prior to and following the scheduled times of the outbound and return flights, and to ensure sufficient connection times for outbound and return travel. Authentik USA shall not be liable for any expenses incurred as a result of changes as mentioned above if such changes are due to force majeure, client error or the actions of a third party unconnected with the services purchased. Special requests: special requests must be made at the time of booking (special meal, bassinet, seat selection, wheelchair, etc.) and will be submitted to the air carrier. However, Authentik USA cannot guarantee that the air carrier will accept the request. Compulsory transport taxes: Set by governments, these taxes include passenger user fees and airport taxes and are subject to change without notice. Such taxes are payable by all air passengers and are included in the fare. In the event of cancellation after issue of a ticket for a regular flight, the taxes will not be refunded until reception of the ticket.

12.7 Tickets: Tickets are strictly personal, non-transferable and valid only on the dates indicated. Tickets are non-refundable if not used on the ticketed date of travel (outbound and/or return.

12.8 Reissue charges: Any request to reissue tickets is subject to a penalty.

12.9 Insurance: It is the passenger’s responsibility to obtain appropriate insurance (baggage, cancellation, etc.).

12.10 Administration fee: All prices include a €25 administrative and ticket issue fee per passenger.