Authentik USA uses artificial intelligence (AI) technologies to analyze certain communications primarily for the purpose of improving the quality of its services, in compliance with the GDPR and Canadian data protection laws.
Data processed (with your consent)
The categories of data that may be analyzed include:
- Contact forms
- Emails
- Profile information
- Messages exchanged on our platform via chat
Our systems may also review:
- Emails sent by Authentik USA to its clients
- Internal communications between our advisors and employees
Purposes of processing
- Personalization and enhancement of travel recommendations
- Optimization of response times
- Training and improvement of our advisors and virtual assistants
- Analysis of customer needs and continuous service improvement
- Alignment of internal practices
- Providing price alerts to support margin adjustments
- Fraud prevention
Exclusions and safeguards
- No sensitive data within the meaning of the GDPR is processed or used for AI training
- Communications prior to your consent are not analyzed by AI
Refusal or withdrawal of consent
In the event of refusal or withdrawal of consent, your communications remain strictly accessible to your assigned advisor and are not subject to any processing by artificial intelligence.
Security and hosting
Data is hosted on secure servers in compliance with the GDPR and Canadian laws.
Consent management
You may withdraw your consent at any time: Manage my data.