Cowboy Route

(Translated by Google) Friendliness of the travel advisor. Small lack sometimes in terms of availability; telephone.

(Translated by Google) At first, I enjoyed the exchanges that I had for the organization of our trip. The advice of Sarah T. for the development of our journey proved to be judicious. She has always been available for the latest changes and desires that we have had. Subsequently, exchanges with Stéphanie A., for travel documents, were carried out. regular, efficient and we have always had answers to the questions of "how will it go for this reservation" "how will we get this document"... The travel diary we received ;u was well written; and designed. The vouchers were all present. The choice of campsites and hotels was good, thank you. The GPS that we had chosen as an option served us well for a few destinations. Although there are suggestions for improvement noted below, we had a wonderful trip without any organizational incidents. Thank you for your professionalism.

The GPS maps were not updated which caused us some problems to find the places. Be careful to provide material related to the latest road modifications. Be careful also on the addresses listed in the travel diary which are not necessarily those that the GPS gives us! Who to believe, the paper info, or the computer info? (but the maps are not always up to date!) This caused us some discussion and stress to find the place! Be careful also on the roads highlighted on the road maps, it is a good approach but they are not necessarily the most direct routes between the stages if we refer to to GPS, it gives some confusion on the choice to be made. take ! The motorhome was not very fresh.... seats a little dirty, mosquito doors a little twisted which makes a devilish noise when driving (tip to put a cloth to block the door ). The return service was a little cold, not very friendly....but hey, we didn't have any problems with our vehicle, and that softened this somewhat distant welcome.
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(Translated by Google) Thank you for the flexibility of the program which allowed us to adapt the program to your needs. our wishes - duration of each stopover, insertion of "off-circuit" destinations (one night at Laguna Beach), extension of the trip to LA and San Diego. Always quick, clear and pleasant answers to your questions. all our questions from Valérie Pin. The "Roadbook" was really VERY WELL done and extremely useful throughout the trip (including recommendations of sites to visit, things to do) with us well worn!! During the trip, it was very pleasant to simply present the "vouchers" when arriving at the hotel. each destination to be supported. Everything went well. perfectly fine (except for the handling of the Camping Car - see below), it was truly an unforgettable trip. Thanks again to; Valérie Pin for her work and collaboration!!

Our experience with Cruise America leaves it up to you. desire. Per your instructions, we called more than 48 hours at in advance to fix an RV at; 1 p.m. to take charge of the motorhome - we only left the agency around 3:30 p.m., having insisted a lot; to be taken care of - to the point of hearing them call us rude / "rude" (too many people, very poorly organized reception). The RV we got was old (around 130,000 miles on the clock) and far from clean. There were a lot of "little things" that didn't work properly and we spent a lot of time. a lot of time to go around all these points before leaving (they just noted without ever offering to do anything to improve the condition of the vehicle). Fortunately we did not encounter no worries during the trip, but we were not always comfortable (fear of breakdown in sparsely populated areas where it was very hot!!!). As an improvement, see to reinforce your quality criteria. with Cruise America or possibly change the rental provider of Camping Cars.

Again a big thank you to; Valérie Pin from Authentik USA. During the trip, most of the people who took care of us were very correct but nothing exceptional. On the other hand, as already indicated, we MUCH appreciated it! our collaboration with Valérie Pin and all the work she had done that really made it easier for us. the trip. Between the Roadbook and the Vouchers, it was as if we were accompanied to the every step of the journey!! Thanks again.
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(Translated by Google) The quality of the supervision, the helpfulness; and friendliness staff really make the difference.

Quality advice, friendliness staff and flexibility in the development of our program make Authentik USA an essential partner for organizing a trip to this wonderful country!

(Translated by Google) Overall organization very satisfactory. Reactivity of our interlocutor in the face of the problems encountered when we warned him by telephone. Always a very great kindness; and the will to arrange to accompany us on the trip.

Accommodation at; Bryce Canyon. Very disappointing hotel, friendliness very average on the part of the reception, breakfast buffet not very supplied and very expensive. Not included and without negotiation from the reception.

We did well to take a GPS.

Thanks to; Michelle BOUCHER from AUTHENTIK USA for her unparalleled kindness and always with a smile. Thanks again. [...]