RV rental
Decent location but impractical vehicle.
(Translated by Google) The vehicle matched the size we expected. However, we encountered several unpleasant problems:
- Lack of space for the passenger (impossible to put both legs in line with the seat)
- Very noisy vehicle (engine and vibrations)
- Autonomy: 2 days maximum for water, grey water, black water. 1 day battery (without driving) because the fridge sucks all the energy in hot regions. Gas 3 weeks but little used for heating.
- Various plumbing problems encountered, even requiring a repair during our stay.
- The rear of the vehicle hits the ground every time we enter a gas station or parking lot.
The good points:
- Customer service quite responsive by email.
- The country suitable for these large vehicles
- Lots of beautiful memories!
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Superb experience
(Translated by Google) Despite a very quick reception when picking up the RV, we had 19 memorable days in the American West.
Two-month RV trip.
(Translated by Google) Our 2-month RV trip went very well. Upon arrival, the vehicle was ready and clean. During the trip, we had a few issues with it (tire change, cabinet falling off, fridge freezing, faucet leaking, microwave coming loose), which made us lose time. But every time there was a problem, or we had a question, the teams (on the phone and in the agency) were exceptional with us!
The vehicle was very good and easy to drive. It is spacious and did not prevent us from doing anything.
It is for all these reasons that we recommend going through Cruise America.
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Well-equipped, recent, and clean campervan.
Very pleasant rental agency.
(Translated by Google) Hassle-free rental, apart from a small water leak problem.
American West
(Translated by Google) The vehicle matched the order, but it's a rather old model, so it's very noisy when driving (furniture and the entrance door all vibrate loudly).
The ESP warning light comes on intermittently, the steering pulls to the left, and the ride is not very comfortable.
Good support before vehicle pickup.
(Translated by Google) Throughout the months leading up to the RV pickup date, you receive messages and information. For us, one was particularly important because we were encouraged to buy the "Beautiful Pass," valid for one year, before its increase on December 1, 2025, from $80 to $250 USD. This pass allowed us to visit 8 parks for $80 without having to add an additional $100 per person per park. Great savings!
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Mixed review.
(Translated by Google) Our RV, a C27, was comfortable for two adults and a child. However, it was noisy and poorly insulated. We had some cool nights and could feel the cold behind our heads even though the heating worked well. Be aware, it's also noisy. We had a problem with the water heater that broke down and the repair service was not efficient, it took 4 days to resolve the problem and we had to travel to places likely to be able to do the repair (or they couldn't fix it the first 3 times) and that wasted our time. Needless to say, if you don't speak English well it becomes even more complicated...
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USA road trip
(Translated by Google) Very well-equipped vehicle, but a bit outdated compared to what you can find in Europe. Also, be aware of the fuel consumption.
Very good experience.
(Translated by Google) First RV experience for us. Following the good advice of Marie-Michèle from Authentik USA, we rented with Cruise America. Nothing to say, everything was perfect!! The RV was recent, in very good condition and very comfortable. We appreciated being able to watch the videos on how the RV works before our stay. Pick-up and return of the vehicle with ease. We will be back!!!
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Enough.
(Translated by Google) Low-end RVs, which do the hard work on Route 66, but end up with a few scratches. A screw was missing on the microwave's trim, which eventually tore due to bumps on the road. Fragile refrigerator handles that fall off after a dozen openings. Outdoor cables hanging with clamping collars that eventually come off. Fortunately, upon arrival, the person who checked us out didn't charge us for that. Somewhat high prices for the quality of the material.
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Very good.
(Translated by Google) Very good camper van, suitable engine. A technical problem during the stay, the assistance was top-notch and directed us to a branch, which repaired it in less than 45 minutes.
Very nice experience.
(Translated by Google) We had a very nice experience with Authentik USA for our road trip to the United States. We organized our trip ourselves and only rented our RV through Authentik USA. Your advisor remained very available throughout the preparation of our trip, providing us with practical advice and the stages. Everything went as planned. Thank you for allowing us to make this wonderful trip.
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Great trip. Great RV.
(Translated by Google) We had a wonderful vacation in our 30-foot RV. Easy to drive and clean. It's true that compared to European RVs, it's not the same style. Older and less optimized for storage. But we never ran out of water or electricity. The agency was really great in explaining everything to us. We just had a problem with the sheets. They were too small, so we were pulling on them during the night. Great company. I recommend it.
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Very pleasant.
(Translated by Google) Easy to drive and simple to manage camper van. Ideal for a couple or small family.
Several problems.
(Translated by Google) The campsite had several problems.
The fridge turned off randomly.
The generator didn't work for the last 4 days (but a commercial gesture was made).
The hot water heating was also random. The response from the support called Saturday morning for the generator was of no help.
Have a good trip, but I wouldn't do it again.
(Translated by Google) As foreign people who speak a little English, the person doing the check-in did not take into account that they needed to speak slowly. The check-in was therefore too fast, with not enough relevant explanations on the interior use of the camper. We had to search the vehicle's written guide to understand the operation of the batteries, electricity, gas usage, etc. (a document that, moreover, does not exactly match the same vehicle we had).
The vehicle's pedals are very high, and yet we don't have small feet. It was uncomfortable to drive.
The dish kit includes plates and cups that are not plastic. Not a very wise choice for a vehicle sensitive to the slightest bump on the road, breakage is difficult to avoid.
The rental of the 2-chair kit was appreciated, as was the possibility of paying for pre-filling to return for check-out without worries.
Cleaning is necessary inside; it leaves with disinfectant wipes, so we doubt the cleanliness.
The trip went well, but counting the rental price + the price of gasoline for a heavy vehicle + the camping pitches (without which we have no water and electricity, therefore access to sockets and microwave), it comes to an excessive price.
Check-out went well and was quick.
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Been going for 3 weeks after an initial breakdown.
(Translated by Google) We initially set off with campervans where we had a really bad experience, the van broke down which complicated our trip, but we were then able to continue with Traveller's Autobarn. This van is super well equipped. We can stand up in it, which makes a big difference to the comfort, and there is a real kitchen inside.
Very good RV rental agency.
14-day Road Trip in the American West
(Translated by Google) We had a pleasant stay for our first family experience (couple with 3 children aged 8, 5, and 3). Unfortunately, the refrigerator was not working, but customer service supported us by offering various solutions, and we were able to obtain financial compensation. In addition, Alexandra from Authentik USA provided excellent support and advice before and during the trip, allowing us to feel confident. Thank you to her!
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Satisfied, but with some dissatisfactions.
(Translated by Google) The welcome from the person driving the shuttle in Los Angeles was not very warm. The RV check-in was easy.
Regarding cleanliness inside, the sun shade wasn't very clean, and the sheets, although clean, didn't smell good.
For the return to San Francisco, no one had warned us that after a certain time, there is no longer a shuttle to take us to the airport, even though we were on time for the return at 10:30 am. We had to take an Uber.
In the end, we are satisfied, but not with everything.
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Well-used vehicle.
(Translated by Google) In the rush of your trip, you neglect the small details, and once on the road, they ruin it for you. Take your time at the start, refuse what doesn't suit you, because afterwards it will be too late.
RV for sale with defects.
(Translated by Google) The RV was dirty at pickup, and the electricity at the outlets didn't work, which we didn't notice right away. The pickup in San Francisco went so-so, with contradictory explanations compared to the videos we had watched beforehand. In the end, we followed the recommendations from the videos and not from the branch. The condition of the vehicle was also not great, several boards were falling off. But at least it makes you worry less and you don't need to pay as much attention.
The return to Las Vegas went well. In the end, we still had a lot of fun despite everything.
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Beeva van rental
(Translated by Google) Comfortable and spacious van. Clean when we picked it up. Check-in a bit too fast because 3 vehicles were being rented that day. Therefore, lacked some information. Fortunately, we checked the kitchen equipment ourselves because we only had one knife and fork. Anyway, very few utensils, we had to buy glasses, a salad bowl, and a bottle opener. Check-out even faster than check-in and the staff does it alone! If you check everything and make sure everything is explained well, it's a good rental company.
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American West road trip
(Translated by Google) Branch near Las Vegas
Easy access
Service and reception ok
Make a video on site of your rental before departure even if you sign a voucher with the staff, this protects both parties and avoids omissions
New motorhome. Easy check-in and check-out. Very good!
A road trip in the Midwest
(Translated by Google) We were very satisfied with our campervan rental this summer. Everything went very well, both during the pick-up and the return: the organization is smooth and the staff is welcoming, friendly and available, which inspires confidence from the start.
The campervan was in good condition and met our expectations. Only small downside: we found that it lacked a few comfort options, in particular a reversing camera, which would have been really practical for maneuvering.
Apart from this point, the experience was very positive and we recommend this agency for its professionalism and the quality of its service.
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Not as good as imagined
(Translated by Google) That was the negative point of our trip, the campervan turned out to be both extremely noisy and also unsanitary in terms of the water. We had to change it after harsh discussions with El Monte. The new one was better regarding the water, but the interior comfort still left something to be desired. For the price we paid, we expected better.
Satisfied
(Translated by Google) The rental was entirely satisfactory from a functional point of view, both the motor and the campervan equipment. We had no breakdowns or problems that affected our trip.
Just a little disappointed by the points below:
Lack of outlets to charge phones. We had to buy a cigarette lighter adapter which was the only charging point during the entire road trip.
No Bluetooth car radio. Only radio with no connection possible. If I had known, I would have brought a portable speaker...
No cleaning kit provided. At least a dustpan and brush would be welcome. We had to buy one on-site and then leave it for the next renter.
The interior of the campervan is a little dated but not bothersome. As indicated above, everything worked perfectly.
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Trip to the United States
(Translated by Google) We were a family of five and rented an RV for 17 days. We traveled nearly 1700 miles and everything went perfectly. The vehicle was of very good quality and the team took the time to explain in detail how each piece of equipment worked. Without hesitation, we would use their service again for a future RV adventure.
