Railfanning in Utah
Overall a fantastic experience, with a no hassle trip. Slightly disappointed with the rented unit, inasmuch as it had 95.000 miles on it and it showed, despite being supposedly a 2015 or newer vehicle. Not that nothing didn't work as advertised, but would have liked a "fresher" feel to it. Cleanliness of the unit was also slightly below standards. Again, nothing in particular, but it was not spotless (like slight spots of mildew in fridge and kitchen range could have been cleaner).
I was also under the impression that 110V was available, albeit in a limited manner (no for AC or Microwave) from an inverter when under way (not hooked up or wIth generator running). Maybe it was and we just didn't figure it out.
Finally, and absolutely minor, a better radio/stereo/audio system would have been appreciated.
As a rounding off feature, and NO fault of the RV Rental Co. but definitely a diesel powered vehicle would have been highly appreciated. It defies our logic that such a big "truck" would be in this day and age petrol powered. A turbo-diesel engine would have been way more fuel efficient. It is something we shall definitely look out for in future RV rentals. [...]
Terrible Customer Service
The agent who set us up and did our orientation in Seattle was amazing and got us on the road feeling very good about our decision to use Roadbear. It didn't last. 8 pm on the friday a hose connector breaks while we were driving causing the RV to flood with water. Called the after hours number on the keychain 23 times between 8 Pm and 8 am the following morning trying to get someone to help us. no Answer 23 times.
Called the corporate number wanting to leave a voicemail for when they opened the following morning. Press zero to leave a voicemail - phone hangs up. Or stay on the line to leave a message - phone hangs up.
Finally when the customer service line comes on at 8 am I get a hold of someone. They tell me the following over a 17 minute conversation between 2 agents
-Stop dwelling on the past.
-Refer to your contract.
-It's not our fault.
-Drive it to our nearest office.
-No compensation will be offered.
-What's done is done.
We drive to the Vegas office. at this point 16 hours without running water. German guy running the office Literally Argued with me over the issue. Told me he couldn't do anything because the two bosses above him don't work Saturdays. took almost 2 hours to fix. Offered to pay for breakfast on the condition it was under $10 per person.
RV gets fixed - leak in the shower now happening. RV door stops locking. Swings open as we drive down the road.
Go to drop the RV off at LA office and get great help from one of the staff. Then his German boss gets involved and she argues with me the same as in Vegas to the point her boss had to get involved. [...]