RV rental

Relatively smooth for a first-time RVer

I enjoyed the personalized customer service from Authentik. The vehicle was clean, well maintained and the staff at the rental place were very helpful and friendly.

The only hiccup was the online checkin process for the rv (with the supplier) some prepayments didnt go through and there ended up being discrepancies with what I paid for and what was credited at checkin. Thankfully these were resolved fairly quickly by both the authentik rep and the supplier.

Would definitely go through authentik again [...]

Great camper

It’s a great camper. Little too big for us though. Didn’t really had any issues, just the leg space in the front could be better. And the Matratze is only an air one so you can feel absolutely everything.

Colorado road trip.

Our experience of hiring a RV from Cruise America through Authentik was good.
The booking experience was great with a very responsive agent.
When we arrived at the Denver location to collect the vehicle the service was ok albeit quite rushed. I’m quite experienced with RVs whereas less experienced people might be intimidated.
The vehicle itself was ok. It was a bit tired and had well over 100000 miles on the clock. An annoying feature was that a warning light kept coming on stating there was a tire pressure issue and which despite me calling the CA hotline wasn’t ever resolved.
It would be helpful to include a dustpan and brush with the vehicle.
However we had a great time and really enjoyed the trip. [...]

Mostly good

Some small issues with the RV including a faulty fridge and no cleaning materials included but other than that fine

bad service and ugly RV

Martin Cattaneo Thursday July 11, 2024

It wasn't clean and didn't have all the minimum things they needed to provide you. For a 30ft RV, it wasn't all that good either. Also, the people there weren't nice.

10 day west coast RV trip

Very happy with our rental experience with El Monte! Picked up and dropped off in different locations which helped us see more than we ever imagined. The RV was perfect, no issues and was big enough for our family to enjoy/relax. The process of picking up/returning was extremely smooth and quick! Thank you for giving us the tools to make our vacation all we dreamed it to be. [...]

Authentik organisation of RV tour through Utah

Authentik's Daphné Gagnon organised an outstanding tour for three RVs of old friends touring around Nevada, Utah and Arizona. Daphné could not have been more helpful in keeping us updated with any changes and the sites she chose were outstanding and met our needs very well. I would certainly recommend them and we too shall use them again when thinking of a tour. They knew the sights that would appeal, the road journeys were not too long and the variety of sights and experiences met our every need. [...]

Small RV for a long road trip

I past 3 weeks with a Jucy RV in western USA. That car is convenient thanks to its optimised size ! We was 3 persons, I guess it is possible at 4 but including 2 kids. The limit was place for our personal luggages. Ready for a new experience with its little RV’s !

Wonderful road trip

Everything with good in our road trip. We would do it the same way if we come again.

Good but could be better.

(Translated by Google) Good reception
Appointment too late 4:00 PM
Very good vehicle C30

Memorable trip

(Translated by Google) Everything went great from the Authentik USA reservation to picking up the RV at Cruise America.

Bonne expérience dans l'ensemble, mais deux problèmes décevants

(Translated by Google) Overall, we were satisfied with our experience with Cruise America and enjoyed our road trip.

However, two points were disappointing.

First, the refrigerator in our RV was not working properly. This is a major issue when traveling around Las Vegas in August, with extremely high temperatures. Most of the food we bought on the first day had to be thrown away, which was both inconvenient and costly.

Second, we were surprised to discover at the last minute that camping chairs were not included in the rental price. I had selected as many options as possible when booking, so I expected such a basic item to be included or at least clearly offered in advance. We were charged an additional $12 per chair. The amount itself is not the main issue, but discovering this only when collecting the RV felt a little unfair.

Apart from these two issues, we were generally satisfied with the rental and our experience. [...]

Very very cool but the customer service could be improved

(Translated by Google) Great trip, we really enjoyed using this camper van and discovering lots of places!
The only downside was that we had some propane issues at the end, and the customer service is there but not optimal, which somewhat spoiled the end of our stay. Firstly, I think the WhatsApp number should be directly accessible. Indeed, most travelers are foreign and therefore have very high roaming rates, so foolishly calling the emergency number cost us 24 euros to get to the WhatsApp option (we had to call twice due to network bug). Then, we had a nice exchange by message that helped us but required follow-up; the person told us they would call us tomorrow without fail, but we didn't receive a call. So we re-established contact, still with propane stress, so it's not a very reassuring situation, and then followed a series of exchanges where we finally understood (despite asking at the beginning, but never getting a clear answer) that each person doesn't know the history, and so it becomes a bit futile as the solutions are not adapted to our precise situation (multiple people because, being on the road, we often lose network and thus conversations close due to "inactivity," so we start over each time). In short, everyone was well-intentioned in itself, but overall, it wasn't super productive, and it caused us 2 days of stress, losing all our food that was in the fridge and freezer, and 3 unplanned restaurant meals. I note that they offered to buy a cooler and reimburse us, but we had a lot of driving (8h and 6h), and after 2 unsuccessful detours because we didn't know the stores well, we gave up because the solution wasn't very sustainable anyway :) I think there's easily a way to improve the system so it's more peaceful for everyone :) [...]

No problem

(Translated by Google) The services were as expected. Recent vehicle in very good condition. No problems despite the desert temperatures (Palm Springs, Las Vegas) in July.

Poor organization, very dirty VR, non-functional fridge

(Translated by Google) I recommend avoiding Indie Camper +++ unless you want to:
- waste a lot of time checking in and returning the RV (we lost half a day of vacation and met a family who paid $150 to get their RV in record time, which was obviously not honored)
- have a disgusting RV both inside and out (abominable filth, damaged furniture, insufficient and mismatched cutlery), garbage under the seats (we found old underwear under the mattresses)
- have an RV patched up with duct tape, parts of the vehicle flying off while driving (a 3m seal flew off as did a skylight dome), rain coming through another skylight dome split in two
- have non-functional appliances: stove not connected to electricity and especially a refrigerator that doesn't work and is as hot as the oven!!!
- have customer service where AI is the only contact and where only indirect means allow you to reach a "human" who cannot solve problems or even makes fun of you (suggestion to go to a repair shop located 400 km away and advance the repair costs...)
- after-sales service that offers to compensate you €130 out of €3128 for the problems encountered over 15 days and thus finishes ripping you off!!!

Absolutely to be avoided!!! [...]

Nice RV and nice staff for a super trip!

Road trip

(Translated by Google) The RV is very well designed, with a powerful engine suitable for mountain use. The interior is comfortable and perfect for a road trip. We were disappointed with the welcome we received in San Francisco from the staff, who did not greet customers upon arrival and were unwelcoming. The vehicle tour was rushed, the presentation was very brief, and the person did not check if the systems were operational (We had no hot water at all during our stay. We stopped at Cruise America Kingsman, who could not repair it due to lack of parts and directed us to Las Vegas for a vehicle change or repair. We preferred to continue with cold water since Las Vegas was one of our last stops). The return went very well. [...]

Chubby Van

(Translated by Google) We rented this van for a road trip in the United States and we are delighted with it. Everything went very well, from pick-up to vehicle return. The van was well-equipped, clean, functional, and perfectly suited for our trip. We didn't encounter any problems and were able to fully enjoy our adventure.

The only small point for improvement would be the comfort of the cushions, which could be a bit more pleasant for sleeping. That said, it was just a minor detail and didn't spoil our experience in any way.

We highly recommend this rental and would gladly go on another trip with this van! [...]

A service worthy of an extraordinary trip

(Translated by Google) Marie-Michèle, with whom we organized a video call in preparation for our road trip, is very friendly and professional.
She gave us excellent information, which helped us confirm and complete our details to refine our planning.
Subsequently, she also informed us of the imminent price increase of the America the Beautiful Pass, which allowed us to save 170 euros. Thank you again, Marie-Michèle, for this information.
Regarding the Cruise America RV we rented, I have to give a mixed review.
We benefited from a very attractive offer, but the vehicle was quite old and in very average condition, with cupboard doors that didn't stay closed very well, old equipment, some of which needed replacing, a heater that worked erratically, and engine lights and grey/black water level indicators that gave unreliable information.
However, we didn't encounter any serious problems over the 5000 km traveled.
The pickup and return processes for the RV went smoothly.
The least we can say is that the Cruise America service providers are neither meticulous nor procedural.
Before concluding, thank you for the travel guide on the American West, which was very useful.
Our 26-full-day trip was a great success, and we were amazed by the beauty of the fauna and flora.
We saw dozens of squirrels, moose, snakes, hundreds of bison, six black bears, two grizzlies, two wolves, and many other common animals (birds, horses, cows, etc.).
We took nearly 10,000 photos, some of which are magnificent.
This extraordinary trip was a great adventure and will leave us with lasting memories.
It's a bit difficult to return to our usual pre-trip activities :) [...]

very satisfied

(Translated by Google) Very easy to book the RV with Authentik USA and Road Bear. We had no problems with the RV, which was recent, well-maintained and well-equipped. It was our first RV road trip and we adapted very well to using the RV, which we were a little apprehensive about initially. We are delighted.

Motorhome not ????? to description

(Translated by Google) Disappointment with the quality of the interior design.

Very good service for an acceptable cost

(Translated by Google) Barely less than a month on very varied roads in the American West. A reliable RV, rather well equipped (lacks levelling blocks, often essential) and when will there be a rearview camera? An (electronic) manual to deal with questions or small operating problems. Personally, I couldn't manage to balance the pressure of the dual tires. Easy for the outer tire, more complicated for the inner one. Powerful engine, fuel-hungry if you have a heavy foot on the accelerator, 50/55 miles/hour is good. Vehicle rather clean upon pickup (not always the case). Don't count on a complete description of all the functions, watch the videos beforehand and prepare your questions in advance. The formalities (in San Francisco) were quick (remember to call the day before).
I am really happy with Cruise America's service for the quality of the vehicle as well as the cost of the service. [...]

Motorhome for sale, poor assistance

(Translated by Google) It would be lengthy to detail here all the malfunctions we encountered during our RV rental in San Francisco. Broadly speaking, besides the frosty and impersonal welcome at the agency, the RV we received was dirty, dust and debris littered the floor, the dish kit was incomplete with dirty dishes that needed washing to start the stay, the wastewater tank was full, etc. We experienced a breakdown of the sink drain on the very first day, which prevented us from using the RV's amenities, including the shower. It took 9 days for assistance to resolve the problem, and even then, it forced us to make a detour through Fresno and lose 2 days of our vacation. A claim is ongoing to request compensation. [...]

A beautiful experience

(Translated by Google) Very professional team
We had a problem with the fridge in our C21, but the team provided a cooler and gave us a discount, understanding that it had disrupted our trip.

Very professional and welcoming.

23 nights with my boyfriend, the C25

(Translated by Google) Alone with the C25, I visited 8 states, 10 national parks, and covered 7000 km. I was self-sufficient the whole time and didn't have any problems. Except that the refrigerator wasn't in auto mode and I wasted LPG when I was connected. Uh, what else can I say? The gas budget exploded because the companion was sucking more than 25 liters per hundred. The generator allows you complete autonomy. [...]

We are won over!

(Translated by Google) High-quality RV, very well-equipped. Team in Las Vegas and Denver is great.
Very responsive phone support.

Very good

Satisfied, but that's it.

(Translated by Google) The RV was big enough to accommodate us (5 adults), and it did its job well with 3000 miles traveled. A bit old inside and the greywater system from the showers was leaking…

Dilapidated truck, damaged floor, very average.

(Translated by Google) We didn't understand why we ended up with a truck that wasn't authentic and very different from the description.
The truck pulled heavily to the left all the time on the road, very tiring.
The fridge shelf wouldn't stay in place, everything was piled up loosely.
The water filler hose was defective, we bought another new one.
We bought 2 pans for cooking, there weren't any. [...]