RV rental
Very good experience
(Translated by Google) We were very satisfied with our RV experience in the American West. Authentik USA was very present in terms of support both before our trip and during the trip. We were able to contact them and get very quick responses at key moments of our rental (pick-up and return). Furthermore, the RV was consistent with our expectations and the descriptions provided.
top stay in beautiful parks with a great motorhome
(Translated by Google) Dream stay in magnificent landscapes. Very well-equipped and nearly new motorhome (10,000 miles). However, the handover with the renter was a bit brief for motorhome novices, and the user guide provided was in German. Fortunately, I found a French guide online from another renter for the same motorhome, which was very useful for mastering some subtleties! Providing guides in other languages would really be a plus and would likely reduce the risk of handling errors. [...]
Smooth trip
(Translated by Google) I don't have any elements of comparison. I found El Monte very good in their customer approach. We had a few small defective parts (hose, caps) that we replaced (Walmart purchase) without issue. El Monte reimbursed without discussion. The RV was well equipped and in good condition.
Good experience
(Translated by Google) Good experience with a 21 ft. RV.
It should be noted, however, that there were 2 of us, and I absolutely would not recommend being more, the additional seats in the back of the truck not being admissible for me during trips, including for children.
No mechanical problems encountered.
Some limitations: the fresh/grey water tank is very limited and does not allow for more than a day of autonomy. The limit to two people seems all the more important to me.
Sleeping arrangements ok.
A few minor failures or breakdowns without gravity.
The campervan's air conditioning is not at all suitable, especially at night: big, unpleasant airflow and above all, very significant noise. You can cool off occasionally, but don't consider leaving it on all night.
Overall, a good experience.
For more than two people, you should choose a larger RV, because of the seating and the available water tanks.
[...]
Very satisfying
(Translated by Google) Impeccable rental with Cruise America. Perfect pre-rental exchanges with Authentik USA. Good support. No bad surprises.
Average condition of the motorhome
(Translated by Google) A bit old-fashioned; big odor problem with the toilet trap, and a large leak in the water supply pipe.
marvelous
(Translated by Google) Really satisfied with authentik usa's services regarding the van rental, French-speaking contact person available and responsive. Thank you.
Very good welcome at the Escape Campervan agency in Denver during the pick-up and return of the van.
The person takes the time to explain and demonstrate the van's sleeping configuration and how the equipment works (water tank and drainage, hob, fridge, etc.). The gas refill was offered to us. Thank you.
The only downside is the mileage limited to 100 miles/day, for a country like the USA where distances can be very long between different points of interest, this limit is quickly exceeded. For our part, we did 500 extra miles in 21 travel days, hence an additional cost to be expected.
[...]
Perfect
Top-notch service with Authentik and Virginie
Exceptional adventure!!!
(Translated by Google) The people at Travellers Autobarn are exceptional for their kindness and their concern for customer satisfaction. A warm welcome and impeccable service. They even made changes to the vehicle to satisfy a need for nighttime electrical power for a breathing apparatus... We were even able to spend a night for free in the parking lot of the Las Vegas agency, which is barely 2 km from the Strip, because finding a parking space in Vegas is not easy!!! Certainly, the vehicles are not new, they have mileage (380,000 km on the odometer) and the body has traces of life, but no worries about the mechanics. We drove 5,000 km (climbing to 3,800 m altitude!!!) and no problems, the powerful V8 (a bit noisy sometimes) did its job as well uphill as downhill, and there are some in the different parks that we visited (20% and even 25% grades). The unlimited mileage is also interesting because once on the road you swallow miles!!! In short, it was an exceptional adventure for us (a first van experience too) thanks to the investment of a great team from both Autobarn and Authentik!!! An UNFORGETTABLE trip!!!
[...]
Great road trip with Kuga!
(Translated by Google) We took a week-long road trip with the Kuga minivan, it was our first van trip and we loved it! The possibilities of sleeping last minute in beautiful places, the flexibility and convenience that the van allows with its fridge to plan ahead, storage to organize, etc. We highly recommend it and were delighted with the welcome and advice when picking up the keys, beforehand and also upon return. [...]
Simple and effective
Top
Very good but check-in a bit rushed.
Campervan / RV
(Translated by Google) Great campervan.
Unfortunately, a water pump leak forced us to stop more often than usual.
Furthermore, we weren't told that if we emptied the black and grey water tanks we would be reimbursed the €40 paid before departure.
Great/Perfect/Okay
Super cool!
(Translated by Google) Awesome van, super colorful, very well equipped and staffed, very comfortable to drive.
Great!
(Translated by Google) Everything was perfect: dishes cleanliness explanation!
Good experience
(Translated by Google) No problem with the rental. Difficult to reach for setting up an appointment but after all, everything went very well. It's a shame they didn't inform (at departure and arrival) about the existence of a "guest to guest" which would have avoided waste for certain products. Reasonable billing for a broken mirror.
A real pleasure.
(Translated by Google) Simple and quick handover, vehicle specifications met expectations. For me, it was reliable and I had no problems. The only small downside to note was an average level of cleanliness upon pickup, but nothing really bothersome.
Very recent VR
(Translated by Google) Great service, almost new RV!
Excellent service with an incredible vehicle
Family trip to the American West in a campervan
(Translated by Google) Vehicle in very good condition and comfortable. Good service. 24-hour service by telephone in case of problem or information.
very very good
(Translated by Google) first experience with you, beginner in camper van driving, we were 2 adults and 3 children, we had a blast!!!
Clear, crisp, precise
In the top !
(Translated by Google) Very satisfied, very nice welcome in San Francisco and perfect return to Los Angeles.
Friendly and professional staff on departure and return.
Magnificent trip!
(Translated by Google) The vehicle provided by Traveller’s Autobarn perfectly met our expectations! We had no technical problems and we were able to make the most of our road trip.
The vehicle we rented (Kuga) was just right for a trip for two, not too big nor too small, we were able to park it very easily in the cities we visited.
The Check-in and Check-out of the vehicle went very well at the San Francisco agency!
The customer service at Traveller’s Autobarn was great! We warmly recommend.
[...]
personalized welcome, top-notch vehicle
Good performance
(Translated by Google) Good performance overall. Please note, all the extras are chargeable (it's the same for all rental companies). There could still be some equipment as standard (we are not going on vacation with our coffee maker and cutlery...). It would also be nice to have at least one broom and mop available in the campervan by default.
Nickel
(Translated by Google) Very satisfied
Friendly and professional staff on departure and return