RV rental

fabulous trip

(Translated by Google) Everything was perfect apart from one point:
I wanted to draw your attention to a particular point:

I took out the insurance with a deductible of $0. So I thought I was well covered against any type of incident.
But when I rented the RV at Apollo, I’ve been informed in the general conditions of rental that the insurance subscribed to; $0 did not take into account the underside, the roof and the awning of the RV.
It seems to me that this point should be clarified; by your services before payment and should not be discovered on site on the day of RV pick-up. [...]

Good vehicle, rude reception staff.

(Translated by Google) The blasé welcomes us to; chain. Not nice, we had to complain to get the equipment provided (a bucket and a broom were missing, it's useful when camping!). The vehicle was running perfectly fine.

Très pro

(Translated by Google) Hassle-free pick-up and return. Very friendly staff.

Very good adviser and the rental company Road Bear offers vehicles in very good condition and well equipped.

(Translated by Google) I recommend without problem!

Home sweet home

(Translated by Google) The motorhome has all the necessary comfort. Ours had been used a bit but we had no problems with it.
The reception at; Cruise América is efficient but not friendly. If you haven't had time to watch the getting started video before departure, it is advisable to to do so because these are the only explanations you will have! Do not forget to ask for your kit before leaving (including a 9V battery for the smoke detector). [...]

Poor management of the absence of the planned motorhome vehicle and tension to find a solution

(Translated by Google) In a few words :
- Contractual difference between the signed contract; with Authentic and the real owner Apollo at; Vegas.
- The commercial tells us about the contractual differences between Apollo and Authentic Canada. Astonishment on our part but then acceptance.
- On the day scheduled for the pick-up of the vehicle, it took 3 to 4 hours to wait. 4 hours more, without any information from them, to find a solution with a deplorable local sales department. The solution was a replacement vehicle but we had to insist on having it.
- It would seem to me that as an Authentic CANADA customer, we have been disadvantaged in the allocation of a vehicle. Placed out of 6 out of 12 of the customers present that day, we were not given any information on the reason that no vehicle was provided to us.
- The message was of the type "it will come", nothing in particular.
- No one could tell us exactly what was going on. When the vehicles have been distributed, having made us sparkle the last one available but which has been given to others, still no response for us to find out what was going on.
- Those who arrived with us (11.45 AM) got their vehicle around 2.30 PM. We had to put the pressure on to finally know, around 5.30 PM, that our vehicle would not be available because we had not returned. to time at the park.
- We were offered, after a strong insistence on our part, a replacement vehicle (bigger but which we did not want at the beginning) or the hotel for the night and at the hotel. see for the next day. With camp reservations made, we had to leave the same day. So after an express check of the proposed motorhome, we decided; to take the motorhome (larger) under the same conditions and finally leave.
- No particular problem with this one except higher fuel consumption. The vehicle was in good condition and well functional.
On the way back, new problem:
- 1) We were detected a 1 mm impact on the top of the windscreen which I deny because no noise was heard during the rental and as the initial check had been carried out. "express", I think it passed. not seen before. We are asked for $75 even though we have a $0 deductible.
- We are told that the refueling is not complete (it was nevertheless done a few km away, at the Las Vegas airport) and we are asked $150 for that.
Arrived at 10.50AM, (maximum indicated; 11.00 AM) we are told that we have no time to fill up outside because otherwise a $300 penalty will be imposed. if return after 11.00 AM past. However, in our contract we have 30 minutes more granted. before this penalty and this delay would have sufficed to complete the refueling if really necessary.
- It was necessary to negotiate firmly after a strong tension with Apollo to have the agreement of the boss not to regulate these supplements after reminder of our misadventure the day of the departure.
- With 4 weeks having passed since the return, the paid deposit of $500 indicated on our local bill was not received by us. rendered. This point is not clear.
I now await comments from you.
thanks in advance
Cordially
Gilbert Durando [...]

Rather disappointed, and even quite annoyed; !

(Translated by Google) I start with the positive points: Very detailed explanatory documents provided by Authentik, Very well equipped motorhome.
Now, there are several things that didn't go as planned:
1 - Our adviser took 15 days to answer us an extension of reservation, due to absence, just 1 month before our departure. Slight stress to get organized.
2 - The time of withdrawal from the motorhome communicated; by Authentik is different from the opening hours of Apollo on Saturdays. Phew, we noticed it ourselves, and we came in the morning.
3 - We arrive on site at; 9am, we will leave with the camper at; 1 p.m. (We found ça long, even if we had to see a lot of things...)
4 - The person from Apollo who receives us begins with a long sigh (huff, ça begins well...) and despite our Voucher and our contract with Authentik, we are again asked to fill in a rental contract, which is 3 pages, all in English (did they receive our contract or what?)
5 - We are even asked to choose our motorhome between a 22ft and a 25ft (although it was not specified, since we had to have a 22), when in doubt, we do the choice of 22 as expected.
6 - On the other hand, the 22ft motorhome only has one side window. left to the back, (we'll notice after a few miles with the kids, when we started to drive out of town, and there was scenery to look at to the right ...)
7 - no TV cable provided (we didn't miss it very much, but let's say that when there is cable offered in a campsite, you're a bit like an idiot with no power connect).
8 - no brush no more shit, no sponge (remember to do your shopping well on the first day...)
9 - The motorhome leaks everywhere when plugged in. in the city. We will have had a bag in the well soaked rear trunk. early morning.
10 - Finally, we were billed; $75 a small scratch on the awning roller, (See Photo) supposedly that motorhomes must be impeccable to be resold at the end of the season. (we also do the inventory ourselves on the first day, so as we are in a hurry to leave, and we do not have a trained eye, we may not have (not being seen but also, it was already there. On the other hand, on the last day, it was someone from Apollo who noticed the damage!):
----> $75 for a scratch: I call ça DU VOL!!!!!!! (view the photo)
In short, above all stress, especially at the end, and çit really ruined us. the end of our vacation.

Otherwise, visiting the US in a motorhome was great! The RV camps are well set up, and people have always been friendly. super welcoming. [...]

The c30 motorhome was comfortable for a family of 5. We had no issues.

(Translated by Google) 2 hours of waiting nevertheless the agency. We had the camper at; 4 p.m. which leaves little time for the road during the day (you also have to plan the time for the supermarket).

Belle machine !

(Translated by Google) The FS31 suited us very well. It's a nice machine, easy to clean. conduct. We were 5 adults. The beds are comfortable, but a bit small in length (except the overcab). A 1m65 adult can sleep in the bunk beds. I find it difficult to imagine a certain comfort by adding another 3 children. The El Monte company made us feel very welcome at the hotel. San Francisco. Very good return also to; Vegas. We have even received compliments on how vehicle maintenance and return to service; LV. They had never seen such a clean CC, yet we did the bare minimum. Given that we have been owner of a caravan, we have dealt with this FS31 as if it were ours. We have also brought our advice and practical recommendations. It lacks a broom for the floor, a rope for hanging wet effects, a toiletry bag. do-it-yourself tools of normal wear and do not clean the vehicle just with a very slippery product, it is dangerous (steering wheel, pedals, floor). In addition, we made them notice that the vehicle seemed clean, but our feet were black, the actual cleaning was a bit neglected. to this talk. The accessories were complete and the GOLD package respected. It was a very nice experience. [...]

successful trip

(Translated by Google) No major worries, the trip corresponded globally to what was expected. our expectation. Complete road book!

Constructive Improvement Recommendations

(Translated by Google) We had no issue with the RV and had a great time.
We would like just to express our feeling, regarding the excessive rush shown upon collecting and delivering back our RV, as they should not expect that the movie serve all purposes and queries. They are understaffed during this summer season, and just can't handle it to the required service level that we expect....in comparison to other RV rents done in 5 other countries in the world so far.
We find as well that a GPS should automatically be included, or proposed, as opposed to let the customer find a solution in a supermarket....it is not a small detail for any foreigner coming to the USA,....and should be an easy USD30 issue to solve.
Would suggest that you indicate more clearly that KOA camping sites, get discounted with Cruise America clients.
Thanks again and keep the good work. [...]

PERFECT!

(Translated by Google) Almost new vehicle and very good service

A bit of a wait but upgraded

(Translated by Google) We waited at least an hour before picking up our vehicle: a fairly recent 32 in very good condition. Helpful staff, explanations a little expedited because a lot of customers have to wait. this time (no explanation on cruise control or GPS for example). My advice: call 1 or 2 days at; advance and book a slot as soon as possible to collect your RV. Taking it in the morning would be a plus. In the state of the vehicle at the care, the staff overdid it; traces on the bodywork and this saved our stay. We took 5 kits when there were 4 of us: very good for changing towels during the stay or sheets when the children flee or adding a blanket when the nights are cold (yes, if ça happens even in August). [...]

APOLLO mechanics and hotline are not competent!

(Translated by Google) At the begining, they had left the water tank filling valve on "Tank Fill": we had no water pressure and the toilets filled and overflowed ... We called the hotline who knew nothing about it and we went to APOLLO Las Vegas site where the mechanics said us that it was normal! After 3 hours of research, they finally found that it was just necessary to put this filling valve on "Normal" ...
It's a shame: we could not shower for 4 days!

The windshield washer tank was empty at the beginning. The lock of the only access door in the vehicle was defective: several times we had to go through a window to get in ... [...]

Material: Correct compared to; our choice of RV - Reception of the Apollo pick-up point: NIL!

(Translated by Google) The big negative point: big wait when picking up the RV: 5h at the Apollo pick-up site at 14273 Washington Ave, San Leandro.
- I understand that no one speaks French - we are in the USA - but:
1. arrival as planned 12 p.m. (after telephone call D-2 to confirm): we were among the last to arrive - the withdrawal can only be done after ;s 12h, and we could have arrived much earlier...
2. very unfriendly staff (does not make an effort to speak slow English) does not make an effort to explain the different insurances to us; take, in fact we took nothing at once.
3. speaks with the hand in front of the mouth without looking at us which commercially is very limited!!! The amount of the rental being $4000 a minimum of business sense is required in relation to the amount paid. by the customer !!!
4. only the person who explained to us; the operation of the RV was relatively sympathetic. I don't remember his first name.
5. 5h wait: because RV not ready - handing over of the keys; 5 p.m.!!!

Good points :
A very big thank you to; Gabrielle for our exchanges by email (5 stars)

For the rest RAS. In view of the reception at; San Leandro, would I recommend a rental through Apollo: NO. [...]

New motorhome

(Translated by Google) Very good motorhome, very recent, probably from the current year.
Only downside, we had asked for a model a little bigger than the one we had! It played out to a few cm for the "dinette" bed but when you have a son who measures 1m90, the cm are important!!!
We are awaiting feedback from Authentik on the subject.

Motorhome and exceptional visits

(Translated by Google) Nice visits
Nice meets
Almost new motorhome
10,000 miles of family dreams
Just missing another month

can do better

(Translated by Google) dirty floor, very superficial and too fast instructions, minimal reception.
The motorhome requires a handover of a few minutes which do not exist.

apollo c28

(Translated by Google) the rv we rented is spacious the part, the slideout allows to enlarge the living space - àgrave; the stop- very well equipped; and well arranged,
the automatic gearbox allows easy driving on the main American roads, a little less on the small roads > small turning radius - maneuvers of the 9m less easy - fuel consumption remains high for this kind of vehicle.
the connections in the campsite are carried out in all simplicity; and speed.
we are generally satisfied with our rental, and are ready to change; restart [...]

Location de camping Apollo très désagréable

(Translated by Google) Reception staff terrible; not even wanting to talk to our Authentik advisor reached on the phone...

Friendly staff

(Translated by Google) Very long wait and delivery is a bit hasty.

Too long a wait the RV socket

(Translated by Google) Too long a wait the RV socket

Real good advice from authentik usa and appollo, zero problem

Disappointing

(Translated by Google) Waiting far too long for check in, incomplete and not necessarily pleasant service. But the vehicle gave completely satisfaction.

Authentik advisor very friendly, available and efficient!

(Translated by Google) Motorhome in good condition but poor handling beyond that. 60 mph. An emptying problem at the beginning of the trip, for which we called Cruise America assistance at; three times, without a reminder from them. Finally found by ourselves the solution! ???????????? very nice family travel experience!

The FS31 is perfect for 8 adults

(Translated by Google) We have benefited from a brand new motorhome (model 2018! - in 2017).

Perfect

Very good material

(Translated by Google) At the end of the course I made the proposal to buy my camping car. very satisfied.

Super

(Translated by Google) First experience in VR highly appreciated. Almost new and well equipped vehicle. Friendly and generous welcome in the explanations. freedom and the autonomy provided by an RV more than compensate for the occasional difficulty of parking.

fast

(Translated by Google) maybe a bit too much...
lack of explanations on the use of the motorhome. Getting started had to happen quickly. billing for the GPS which was then sent to us. refunded.