RV rental
Seriousness, kindness, excellent equipment
(Translated by Google) First rental of a campervan.
After some administrative difficulties registering online and contacting the rental agency the day before pickup, everything was perfect!
It was just a shame, communication-wise, that we got an international driving permit when it wasn't necessary, and all the bed linen, towels, and cookware when everything was included in the rental.
The campervan was new and magnificent, the explanations received at pickup were clear, the staff really took their time and were very patient.
The return was just as perfect, we notified them of our delay and they were completely understanding, no pressure was ever put on anything.
We highly recommend this rental agency!
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Campervan rental: Mixed review
(Translated by Google) The campervan itself worked well, engine-wise. No problems on that side.
However, the auxiliary battery must have been dead, because even after driving for several hours, and without using any electricity, it would fail during the night, and so everything would beep in the middle of the night (fridge / carbon monoxide detector).... Very unpleasant in the middle of the night. And this even when starting the engine in the morning or driving just before.
One of the chairs in the "camping chairs" pack was broken, we discovered it when we took it out of the storage bag... luckily campsites are often equipped with tables / benches, but for a picnic elsewhere, it was a problem.
The hood wasn't working, and some curtains were probably old, because they weren't very functional anymore.
Regarding Authentik USA, however, nothing to say. Everything was very clear. Alexandra always answered our questions quickly, with follow-up emails, etc... Perfect. Thank you Alexandra. We look forward to working with you again.
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Good but could do better
(Translated by Google) The staff is efficient and quick for check-in and check-out. The explanations are very clear and we didn't hesitate to ask for examples, demonstrations, and clarifications, which were given to us without difficulty and even with pleasure by the staff who take the time. The campervan was in good condition and recent.
The big negative point, what I criticize however, is the hygiene needs to be completely reviewed, it's not clean.
The sheets and towels provided were linty, pilled, a dubious yellow color, and a dubious, very neutral odor, as if everything had been washed simply with water.
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The best way to travel to the USA
(Translated by Google) He was our 5th travel companion. We had a lot of fun traveling with it. We recommend this type of vehicle, the volume is perfect, there were 4 of us including 3 adults and a teenager, it was ideal. We rented 2 motorhomes for 2 families, it was very good for sharing the trip and keeping some privacy and quiet. The only problem is the pick-up of the motorhome which is a bit long for my taste, it made us lose a day of travel, however the return went very well. The staff is lovely and accommodates travelers. I really recommend!
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Very well
Exceptional
(Translated by Google) Perfect across the board
The check-in was ultra clear
The vehicle was impeccable
The check-out in another city was easy
Responsive and professional
(Translated by Google) The entire pre-vehicle pickup phase is handled by Authentikusa. Email exchanges, very responsive, personalized exchanges. Everything was perfect. Then, contact with the rental company upon pickup. Everything is impeccable.
Very good experience!
(Translated by Google) Great week with an El Monte RV. We were surprised by the quality: a modern, clean, very well-equipped vehicle: a large kitchen with everything you need to cook, a real shower, a living area that expands with the extension, very comfortable beds, outlets, USB ports, storage... There were 4 of us, and we found the RV very spacious. Clear explanations during the booking and vehicle handover. Only one hiccup: we were given chairs without being told they would be billed at $48. We highly recommend this company!
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Camping car rental for 14 days
(Translated by Google) The rental of our 7-seater RV went very well for our 14-day trip in April. We appreciated the ease of use of this vehicle and its equipment. It's very easy and the infrastructure is completely adapted for driving around, and the campgrounds are also easy; everything is made for an easy trip.
We appreciated Authentik USA taking care of a small dispute during the vehicle pickup; everything was resolved very quickly. The return was also very simple.
Small drawback regarding San Francisco, where you have to plan other means of transport to get to the center, ferry or bus, because it was difficult for us to get close with the RV.
Very good experience that we will most certainly repeat!
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Great experience
(Translated by Google) Very good experience both with the campervan and also with the Authentik USA team who provided real follow-up and were able to answer our various questions. We highly recommend them, they give excellent advice. Thanks to them!
Very good experience but I would have appreciated more
(Translated by Google) Very serious company and very good advice. We were assisted by Alexandra who really helped us in choosing our motorhome for our road trip, as well as answering all our questions. We rented our motorhome from Road Bear, which also proved to be a reliable and professional company. I highly recommend!
Passable/Okay
(Translated by Google) Overall the campervan is alright, however the photos are misleading and the on-site organization leaves much to be desired: the linen kits weren't ready and hadn't been set aside despite booking 8 months in advance, forcing us to go back and collect them 2 days later and lose 3 hours of driving; 2 hours to pick up the campervan; broken toaster; poor soundproofing in the campervan which vibrates everywhere, even the windows, forcing us to stuff tissues to stop some of the vibrations; sewer smell coming back up even with the siphon and tank empty.
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(Mighty)El Monte RV
(Translated by Google) We rented a campervan for two weeks with the goal of visiting the national parks. It was a unique experience. Unfortunately, we were missing a few items, but we contacted customer service who responded quickly to help us. We returned our RV in Las Vegas, a very good branch unlike Dublin (CA) which was much less organized. They reimbursed us for the missing items directly.
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Excellent service
Great first VR experience
(Translated by Google) We really enjoyed our first VR experience. The 25-foot vehicle was easy to drive and the seats were very comfortable for driving. We greatly appreciated the landscapes of Nevada and California. Finally, we miscalculated the number of miles we planned to travel and thus paid more than required (1100 miles vs 1500 paid). Excellent service from Caroline at Authentik and also from the staff at El Monte RV. [...]
Good but not perfect.
(Translated by Google) Rental from the South Miami agency of a 25-foot Class C. Recent vehicle with 30,000 miles in normal used condition. Minor drawback concerning interior cleanliness where it's clear that cleaning focuses on what is visible, the corners, inside cupboards, and mattress are far from as clean as they should be. The linen (towels, sheets, and blankets) provided in the kits (for a fee...) is worn and stained despite having been washed. No fitted sheet is provided, and the flat sheets are too small to wrap the mattress. We had to purchase fitted sheets as well as a mattress cover and a set of cutlery, missing from the kitchen kit, which was also charged extra. To summarize, the vehicle itself is correct, but the care given to it by the rental company during its preparation is very insufficient. [...]
An incredible experience
(Translated by Google) We landed Sunday evening in Los Angeles and spent a comfortable night in a hotel near the airport, following the recommendations of the Autentik team. Indeed, American law requires (I imagine for road safety reasons) spending a night in a hotel before driving a motorhome when the flight is transatlantic. Which we did. The customs officer checked this point upon our arrival. Monday at noon we were at Bear Roads, who had already prepared everything: the motorhome and the rental contract thanks to the online pre-checking. Charming, accommodating, and attentive people (they offered us bed sheets, pillowcases, and bath towels). They presented the motorhome and its features with availability, attention, and patience (they often had to repeat the instructions to ensure we used the vehicle correctly). I recommend motorhomes with slide-outs, which offer a significant increase in living space. Then we hit the road towards Sequoia and Yosemite National Parks. We had to modify our initial itinerary because some roads in Sequoia National Park were closed due to snow. Rangers are not accessible by phone, and you must only consult the official park websites. We finally spent ten days in the motorhome, continuing our journey to Yosemite National Park, then San Francisco, and finally back to Los Angeles. A real treat for the family. Thank you for this experience.
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Great!
(Translated by Google) Superb experience! Successful road trip even if in Florida it's not easy to park to sleep. Otherwise it was perfect! The van is great. Easy to drive and comfortable.
I rented an identical van a few years ago for a road trip in California and it was great too and easier to find parking for sleeping!
Simple, efficient, and practical.
(Translated by Google) The rental process, as well as the pick-up and drop-off, went perfectly smoothly. It was quick and easy. No incidents to report during our 5,000 km trip. The negative points I could mention are due to the vehicle's construction technique: no oven; storage spaces that are much too high and deep, without internal dividers to secure goods; grey and black water level gauges that remain full even after emptying; a leaky shower; USB sockets that are only powered when the vehicle is connected to mains power; almost non-existent thermal insulation and a heater that should not be used for more than 2 hours, according to the instructions, otherwise the battery will drain. It is also regrettable that no cleaning equipment (broom, brush, dustpan, etc.) is provided, even though we are expected to return the vehicle clean. In addition, the cleanliness upon pick-up is very questionable, it depends on the goodwill of the previous renters! But this does not prevent you from having a perfectly successful trip and travelling safely and comfortably.
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High-performing vehicle, in good condition
(Translated by Google) Vehicle pickup and return handled by competent and attentive staff. All equipment was in good condition. One point of caution: the length of the vehicle if you go to national parks. Some areas are limited to vehicles of 22 feet. We thought we had a 22-foot long vehicle, while the registration indicated 24 feet!
Perfect!
(Translated by Google) Easy rental
Top-notch and very clean campervan
Easy handling and presentation
No problems in 14 days of travel
Easy return also with very pleasant staff
In conclusion, perfect!
Freedom and adventure
Good value for money
(Translated by Google) Very recent van. Unlimited mileage offered is their best asset. Courteous staff. Pick up and return very easy. However, the rented kitchen and bedding equipment should be improved in terms of quality and quantity. It was very basic and we had to buy some items to be able to live there for almost three weeks. (broom, cleaning product, rags, dishcloths, sharp knife, grater...)
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El Monte RV motorhome rental
(Translated by Google) We rented a campervan in Dublin near San Francisco with an all-inclusive package. It turns out we didn't have the kitchen kit, the mattress was very worn, the windows didn't close, and some of the light fuses were blown. This shows a lack of professionalism from this agency, especially since we paid a lot for the rental. Moreover, the manager was very dismissive towards us. Despite everything, we had to manage and buy the missing utensils in order to have a pleasant trip.
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MAGNIFICENT FAMILY ROAD TRIP
(Translated by Google) 3500 km in the American West... Incredible landscapes that will leave a lasting impression on you. Great experience with our camper (comfortable, functional, and also reliable). Alexandra was attentive and advised us well. Thank you again.
Wonderful stay
(Translated by Google) The organization is very good, the camper was in good condition, the sheets, towels, duvets, pillows, everything was very clean except the floor that we had to wash several times because it was very dirty.
C28
(Translated by Google) You shouldn't hesitate to rent from Roadbear, everything was new and in working order. The C28 is recommended for 6 people but it is very practical for 4. The size is impressive but the campsites are completely adapted.
Campervan good, insurance and mileage less so.
(Translated by Google) Be careful with Authentik America's VIP insurance which doesn't cover windshield problems, it's better to take the insurance directly with Cruise America to avoid paying twice (insurance then deductible). Also, be sure to get good advice on mileage, which wasn't our case, because American roads can be closed and you may have to make a big detour which adds a lot of kilometers/miles. The campervan (C21) for our part was very good, functional but poorly insulated so cold at night and noisy to drive. The employees at the Cruise America San Francisco office are very kind and professional. Don't count on Authentik America for help if ever needed.
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End-of-life vehicle!
(Translated by Google) Vehicle rented in October to visit the American West, Maverick model. It had over 350,000 miles on the clock and it felt like it. The steering wheel had a lot of play and the cruise control didn't work. It wasn't pleasant to drive. First problem on the second day of rental with a tire pressure warning light coming on, we had to take it to the garage. We were told we were driving with the spare tire! It had to be changed. Then on the fifth day, the clutch gave out. We were stuck for a whole day on site, waiting for another van to be brought to us. As a result, we couldn't reach our final destination and had to shorten the trip. Upon arrival, we had to negotiate for a long time to get a commercial gesture... for a 7-day rental, that's a lot. Added stress, when it was our vacation. So yes, problems can happen, but renting such dilapidated vehicles in regions like this can be dangerous! I gave two stars instead of one because the assistance staff was always responsive. I would not recommend Escape campervans.
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Generally satisfied
(Translated by Google) Not a recent campervan but functional. Mattress comfort a bit limited. A lot of delay picking up the vehicle. (2h30…)