RV rental
Big V8
(Translated by Google) Friendly staff and large motorhome but very noisy on certain roads. We would have appreciated having coat hooks, a starter kit (toilet paper), wedges for leveling the motorhome on some sloping pitches. The bed was very hard and the linen provided was not the right size (difficult to sleep). The windshield was cracked along its entire length and I admit I was afraid it would shatter (in France this would not be allowed). Otherwise it took us everywhere and we got a taste for it!
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1 week in RV
(Translated by Google) Good value for money. A very nice week in a motorhome, it has the minimum necessary comfort. We had requested a large RV because we were 2 couples, the space was satisfactory but there was only one "real" bed, it didn't bother us that the other bed was high up and had a low ceiling (it's part of the experience) but it was practically a wooden plank and that's really not possible when we have to sleep 7 consecutive nights in this bed. A minimally comfortable mattress, I do mean minimal because it wasn't, should be put in place or they should add a mattress topper. The people who welcomed us were pleasant.
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Kuga Rental - Disappointment
(Translated by Google) We rented a Kuga campervan for 22 days from Los Angeles. We were very disappointed. We endured a very unpleasant smell because the water tank hadn't been emptied. We were surprised to discover that after 7 meals (max 3.5 hours of cooking in total) there was no more propane. It should have been full as stated in the contract and by the employee on the day of pick-up. The floor was very dirty (it wasn't just dust), impossible to walk barefoot. Email exchanges took place with customer service. The first person implied we were lying (despite providing proof) and that it was normal to make 7 meals with a full propane tank. These email exchanges were a real battle that spoiled part of our trip. FYI, we filled the propane tank on September 19th, which lasted our entire trip (until October 3rd), more than 14 meals, and it wasn't even empty! Fortunately, a second, more understanding customer service person granted us financial compensation and apologized.
And other unpleasant observations were made such as ripped curtains, a broken driver's side sun visor, a broken duvet closure, unusable windshield wipers. It's unacceptable for the price. A lack of professionalism and great negligence, along with unfair clauses towards the customer in the contract (e.g., if there's no propane upon van return, a $50 fee is applied, while a tank costs $35 at the agency and filling it is around $16, or a $200 fee if the van is not washed). These clauses aren't even respected by the agencies!
The vehicle's age and lack of maintenance are not worth the price! Also, the vehicle uses a lot of gas.
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Solid and powerful motorhome
(Translated by Google) Compact C-21 model, very vintage inside, not at all like in Europe.
I appreciated the engine's power and torque, less so its fuel consumption.
We didn't want to sleep in the cabover, so there was some manipulation in the evening to make the very large but moderately comfortable bed.
The autonomy is correct in electricity and water.
The fridge works very well, 3 gas burners efficient.
Good space for two, an RV designed for American roads, good experience, also regret that leveling blocks are not provided, essential in our opinion.
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Fantastic experience
(Translated by Google) The vehicle was incredible, very comfortable, bedroom and extendable living room, a real studio. Very easy to drive, fully equipped and automatic.
Camper van corresponding to our request and good service.
(Translated by Google) Only downside, no instructions for the campervan on the main things to do. Also missing the instruction manual for the Ford tractor in case of breakdown (fuse, warning light, spare wheel...).
Irreproachable equipment and services, fully compliant
(Translated by Google) The equipment provided and the additional new kits purchased are of good quality, functional, and robust.
Placing all the dish and bedding kits in bins intended for donations to associations is an excellent idea.
The missing star in the review is related to the shocks that passengers experience in the cabin, which can be violent and not recommended for sensitive backs. This is due to the condition of the roads and the firmness of the suspension, which otherwise improves road holding. Steering precision is a little better than during a previous rental in 2011.
One negative point, which is not El Monte's fault, but Authentik's: the El Monte address in the Authentik documents was wrong! This needs to be corrected.
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Super campervan
(Translated by Google) The RV is spacious and well-equipped. There are some damages to the refrigerator (broken door handle) and the upper bed safety net (hook torn off). El Monte is great. They are welcoming and without unpleasant surprises.
Fantastic and unforgettable
(Translated by Google) Driving a 30-foot long, 10-foot wide "truck" is an experience in itself! Everything is made for RVs in the USA, it's another way to experience a trip where you are close to nature, very original!!! The company is professional and offers options (e.g., camping chairs for 45 euros, we took them and have no regrets). The training is a bit brief at the start, but the guide provided inside is well done and answers questions. A small malfunction with the (gas level) gauges caused us a problem, and we were reimbursed for half a day's rental upon return (a commercial gesture we appreciated).
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Very professional
(Translated by Google) Camper van as described, easy to handle. Hotline available. Easy return.
Very satisfied in every way
Valuable help
(Translated by Google) We rented a campervan through Authentik.
But the Authentik service goes much further!
The guide of suggested itineraries and places to visit is very well done. It was more useful for organizing our trip and experiencing it than the tourist guide we had bought.
The website's recommendations on campsites were also very helpful.
The support, whether upstream with recommendations of things to do before leaving, or throughout the trip in case of problems, is exceptional and very responsive.
In short, if we go back to the Americas, we will use their services again without hesitation.
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OK
Great location
(Translated by Google) Everything was great, we just missed a little information about the vehicle at the time of booking (trunk size, dimensions of the bench beds (a little tight for teenagers, ideal for young children)! But the rest was impeccable!
Top reception and quick handling.
Very well
(Translated by Google) The campervan rental went very well, no unforeseen events. The only thing I want to clarify, compared to the information we had received, is that the campervan is not new (but in very good condition), and that the autonomy is not 2-3 days but a few hours. The batteries do not allow it to run unplugged at the campsite for 2-3 days (12 hours in our case). Otherwise, everything went very well. For novices, it is still necessary to learn about the campervan beforehand because few explanations are given on-site.
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Good company, trustworthy
(Translated by Google) Recent, well-maintained vehicles
Great campervan, less great agency
(Translated by Google) The C25 campervan was totally suitable for 2 adults and 2 tall teenagers. Everything worked well inside. Plenty of storage. Reasonable fuel consumption. Comfortable.
Los Angeles agency: unfriendly and haughty staff, slow and poorly done work.
San Francisco agency: great.
To do again!!
(Translated by Google) Hello everyone!
First experience in the USA and a reliable partner for a road trip is CRUISE AMERICA.
Robust, reliable and without any worry on our part, the C25 swallowed the 3500 km of the road trip marvelously.
I recommend it without hesitation!
Notice to future users!!
A smooth rental
(Translated by Google) We rented the car from the Las Vegas location and returned it in Denver. Everything was smooth and fast. The vehicle was very good. We had a wonderful vacation.
Pretty good
(Translated by Google) We had a good car, although different from the one we reserved, clean and in good condition. Unfortunately, the onboarding was too quick and incomplete, so we had to figure things out ourselves. We also had problems with keys that broke. While we were able to replace the first one for $4.50, the second key broke the day before our departure, and we couldn't replace it before returning the RV. They charged us $150 for the replacement, claiming they needed to replace the entire locker. We're not happy about that.
Otherwise, we had no technical issues, no unpleasant surprises, and everything went as planned.
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Comfortable
(Translated by Google)
RV
(Translated by Google) Very satisfied with the Roadbear company
Very good experience
(Translated by Google) We were very satisfied with our RV experience in the American West. Authentik USA was very present in terms of support both before our trip and during the trip. We were able to contact them and get very quick responses at key moments of our rental (pick-up and return). Furthermore, the RV was consistent with our expectations and the descriptions provided.
top stay in beautiful parks with a great motorhome
(Translated by Google) Dream stay in magnificent landscapes. Very well-equipped and nearly new motorhome (10,000 miles). However, the handover with the renter was a bit brief for motorhome novices, and the user guide provided was in German. Fortunately, I found a French guide online from another renter for the same motorhome, which was very useful for mastering some subtleties! Providing guides in other languages would really be a plus and would likely reduce the risk of handling errors. [...]
Smooth trip
(Translated by Google) I don't have any elements of comparison. I found El Monte very good in their customer approach. We had a few small defective parts (hose, caps) that we replaced (Walmart purchase) without issue. El Monte reimbursed without discussion. The RV was well equipped and in good condition.
Good experience
(Translated by Google) Good experience with a 21 ft. RV.
It should be noted, however, that there were 2 of us, and I absolutely would not recommend being more, the additional seats in the back of the truck not being admissible for me during trips, including for children.
No mechanical problems encountered.
Some limitations: the fresh/grey water tank is very limited and does not allow for more than a day of autonomy. The limit to two people seems all the more important to me.
Sleeping arrangements ok.
A few minor failures or breakdowns without gravity.
The campervan's air conditioning is not at all suitable, especially at night: big, unpleasant airflow and above all, very significant noise. You can cool off occasionally, but don't consider leaving it on all night.
Overall, a good experience.
For more than two people, you should choose a larger RV, because of the seating and the available water tanks.
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Very satisfying
(Translated by Google) Impeccable rental with Cruise America. Perfect pre-rental exchanges with Authentik USA. Good support. No bad surprises.
Average condition of the motorhome
(Translated by Google) A bit old-fashioned; big odor problem with the toilet trap, and a large leak in the water supply pipe.
marvelous
(Translated by Google) Really satisfied with authentik usa's services regarding the van rental, French-speaking contact person available and responsive. Thank you.
Very good welcome at the Escape Campervan agency in Denver during the pick-up and return of the van.
The person takes the time to explain and demonstrate the van's sleeping configuration and how the equipment works (water tank and drainage, hob, fridge, etc.). The gas refill was offered to us. Thank you.
The only downside is the mileage limited to 100 miles/day, for a country like the USA where distances can be very long between different points of interest, this limit is quickly exceeded. For our part, we did 500 extra miles in 21 travel days, hence an additional cost to be expected.
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