RV rental
The c30 motorhome was comfortable for a family of 5. We had no issues.
(Translated by Google) 2 hours of waiting nevertheless the agency. We had the camper at; 4 p.m. which leaves little time for the road during the day (you also have to plan the time for the supermarket).
Belle machine !
(Translated by Google) The FS31 suited us very well. It's a nice machine, easy to clean. conduct. We were 5 adults. The beds are comfortable, but a bit small in length (except the overcab). A 1m65 adult can sleep in the bunk beds. I find it difficult to imagine a certain comfort by adding another 3 children. The El Monte company made us feel very welcome at the hotel. San Francisco. Very good return also to; Vegas. We have even received compliments on how vehicle maintenance and return to service; LV. They had never seen such a clean CC, yet we did the bare minimum. Given that we have been owner of a caravan, we have dealt with this FS31 as if it were ours. We have also brought our advice and practical recommendations. It lacks a broom for the floor, a rope for hanging wet effects, a toiletry bag. do-it-yourself tools of normal wear and do not clean the vehicle just with a very slippery product, it is dangerous (steering wheel, pedals, floor). In addition, we made them notice that the vehicle seemed clean, but our feet were black, the actual cleaning was a bit neglected. to this talk. The accessories were complete and the GOLD package respected. It was a very nice experience. [...]
successful trip
(Translated by Google) No major worries, the trip corresponded globally to what was expected. our expectation. Complete road book!
Constructive Improvement Recommendations
(Translated by Google) We had no issue with the RV and had a great time.
We would like just to express our feeling, regarding the excessive rush shown upon collecting and delivering back our RV, as they should not expect that the movie serve all purposes and queries. They are understaffed during this summer season, and just can't handle it to the required service level that we expect....in comparison to other RV rents done in 5 other countries in the world so far.
We find as well that a GPS should automatically be included, or proposed, as opposed to let the customer find a solution in a supermarket....it is not a small detail for any foreigner coming to the USA,....and should be an easy USD30 issue to solve.
Would suggest that you indicate more clearly that KOA camping sites, get discounted with Cruise America clients.
Thanks again and keep the good work.
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PERFECT!
(Translated by Google) Almost new vehicle and very good service
A bit of a wait but upgraded
(Translated by Google) We waited at least an hour before picking up our vehicle: a fairly recent 32 in very good condition. Helpful staff, explanations a little expedited because a lot of customers have to wait. this time (no explanation on cruise control or GPS for example). My advice: call 1 or 2 days at; advance and book a slot as soon as possible to collect your RV. Taking it in the morning would be a plus. In the state of the vehicle at the care, the staff overdid it; traces on the bodywork and this saved our stay. We took 5 kits when there were 4 of us: very good for changing towels during the stay or sheets when the children flee or adding a blanket when the nights are cold (yes, if ça happens even in August). [...]
APOLLO mechanics and hotline are not competent!
(Translated by Google) At the begining, they had left the water tank filling valve on "Tank Fill": we had no water pressure and the toilets filled and overflowed ... We called the hotline who knew nothing about it and we went to APOLLO Las Vegas site where the mechanics said us that it was normal! After 3 hours of research, they finally found that it was just necessary to put this filling valve on "Normal" ...
It's a shame: we could not shower for 4 days!
The windshield washer tank was empty at the beginning. The lock of the only access door in the vehicle was defective: several times we had to go through a window to get in ...
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Material: Correct compared to; our choice of RV - Reception of the Apollo pick-up point: NIL!
(Translated by Google) The big negative point: big wait when picking up the RV: 5h at the Apollo pick-up site at 14273 Washington Ave, San Leandro.
- I understand that no one speaks French - we are in the USA - but:
1. arrival as planned 12 p.m. (after telephone call D-2 to confirm): we were among the last to arrive - the withdrawal can only be done after ;s 12h, and we could have arrived much earlier...
2. very unfriendly staff (does not make an effort to speak slow English) does not make an effort to explain the different insurances to us; take, in fact we took nothing at once.
3. speaks with the hand in front of the mouth without looking at us which commercially is very limited!!! The amount of the rental being $4000 a minimum of business sense is required in relation to the amount paid. by the customer !!!
4. only the person who explained to us; the operation of the RV was relatively sympathetic. I don't remember his first name.
5. 5h wait: because RV not ready - handing over of the keys; 5 p.m.!!!
Good points :
A very big thank you to; Gabrielle for our exchanges by email (5 stars)
For the rest RAS. In view of the reception at; San Leandro, would I recommend a rental through Apollo: NO.
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New motorhome
(Translated by Google) Very good motorhome, very recent, probably from the current year.
Only downside, we had asked for a model a little bigger than the one we had! It played out to a few cm for the "dinette" bed but when you have a son who measures 1m90, the cm are important!!!
We are awaiting feedback from Authentik on the subject.
Motorhome and exceptional visits
(Translated by Google) Nice visits
Nice meets
Almost new motorhome
10,000 miles of family dreams
Just missing another month
can do better
(Translated by Google) dirty floor, very superficial and too fast instructions, minimal reception.
The motorhome requires a handover of a few minutes which do not exist.
apollo c28
(Translated by Google) the rv we rented is spacious the part, the slideout allows to enlarge the living space - àgrave; the stop- very well equipped; and well arranged,
the automatic gearbox allows easy driving on the main American roads, a little less on the small roads > small turning radius - maneuvers of the 9m less easy - fuel consumption remains high for this kind of vehicle.
the connections in the campsite are carried out in all simplicity; and speed.
we are generally satisfied with our rental, and are ready to change; restart
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Location de camping Apollo très désagréable
(Translated by Google) Reception staff terrible; not even wanting to talk to our Authentik advisor reached on the phone...
Friendly staff
(Translated by Google) Very long wait and delivery is a bit hasty.
Too long a wait the RV socket
(Translated by Google) Too long a wait the RV socket
Real good advice from authentik usa and appollo, zero problem
Disappointing
(Translated by Google) Waiting far too long for check in, incomplete and not necessarily pleasant service. But the vehicle gave completely satisfaction.
Authentik advisor very friendly, available and efficient!
(Translated by Google) Motorhome in good condition but poor handling beyond that. 60 mph. An emptying problem at the beginning of the trip, for which we called Cruise America assistance at; three times, without a reminder from them. Finally found by ourselves the solution! ???????????? very nice family travel experience!
The FS31 is perfect for 8 adults
(Translated by Google) We have benefited from a brand new motorhome (model 2018! - in 2017).
Perfect
Very good material
(Translated by Google) At the end of the course I made the proposal to buy my camping car. very satisfied.
Super
(Translated by Google) First experience in VR highly appreciated. Almost new and well equipped vehicle. Friendly and generous welcome in the explanations. freedom and the autonomy provided by an RV more than compensate for the occasional difficulty of parking.
fast
(Translated by Google) maybe a bit too much...
lack of explanations on the use of the motorhome. Getting started had to happen quickly. billing for the GPS which was then sent to us. refunded.
An excellent stay
(Translated by Google) I really recommend Authentik USA, my advisor was always available and attentive. listening. Everything was very clear and well explained.
Travel for my retirement in the American West
(Translated by Google) Çhas been a wonderful experience, having never been camping, to travel like this in a motorhome 9 meters long and 3 meters wide is extraordinary.
With my wife we set off into the unknown, however we were very happy with our choice because with a vehicle for 7 people we were very comfortable. comfortable being only at of them. Small gap when picking up the vehicle the staff very nice but for communication none who would have notions of French it's a bit of a shame we are shown a video in French but the explanations when you go in the vehicle it would be more compressible with a little French, especially for us without English and beginners travelers // but ç we benefited well and appreciated very happy
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Friendly
(Translated by Google) The team is friendly with good advice and responds to requests quickly.
She helped me a lot.
The site is extremely well designed
RV : a discovery for us
Nothing to say impeccable
(Translated by Google) ????????????????????????????????
Perfect
Happy with our stay!!!!!
(Translated by Google) Exceptional stay, the C30 motorhome kept all its promises. Incredible, unusual landscapes and extraordinary encounters. The climate in april remains conducive to; this activity camping except for yosemite which we had to cancel (too much snow). It's not the high season but think about; reserve a minimum of RV park and excursions (quickly filled).
Thank you AUTHENTIK for the service rendered !!!!!!! To do again.......quickly.
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