RV rental
Relatively smooth for a first-time RVer
I enjoyed the personalized customer service from Authentik. The vehicle was clean, well maintained and the staff at the rental place were very helpful and friendly.
The only hiccup was the online checkin process for the rv (with the supplier) some prepayments didnt go through and there ended up being discrepancies with what I paid for and what was credited at checkin. Thankfully these were resolved fairly quickly by both the authentik rep and the supplier.
Would definitely go through authentik again
[...]
Great camper
It’s a great camper. Little too big for us though. Didn’t really had any issues, just the leg space in the front could be better. And the Matratze is only an air one so you can feel absolutely everything.
Colorado road trip.
Our experience of hiring a RV from Cruise America through Authentik was good.
The booking experience was great with a very responsive agent.
When we arrived at the Denver location to collect the vehicle the service was ok albeit quite rushed. I’m quite experienced with RVs whereas less experienced people might be intimidated.
The vehicle itself was ok. It was a bit tired and had well over 100000 miles on the clock. An annoying feature was that a warning light kept coming on stating there was a tire pressure issue and which despite me calling the CA hotline wasn’t ever resolved.
It would be helpful to include a dustpan and brush with the vehicle.
However we had a great time and really enjoyed the trip.
[...]
Mostly good
Some small issues with the RV including a faulty fridge and no cleaning materials included but other than that fine
bad service and ugly RV
It wasn't clean and didn't have all the minimum things they needed to provide you. For a 30ft RV, it wasn't all that good either. Also, the people there weren't nice.
10 day west coast RV trip
Very happy with our rental experience with El Monte! Picked up and dropped off in different locations which helped us see more than we ever imagined. The RV was perfect, no issues and was big enough for our family to enjoy/relax. The process of picking up/returning was extremely smooth and quick! Thank you for giving us the tools to make our vacation all we dreamed it to be. [...]
Authentik organisation of RV tour through Utah
Authentik's Daphné Gagnon organised an outstanding tour for three RVs of old friends touring around Nevada, Utah and Arizona. Daphné could not have been more helpful in keeping us updated with any changes and the sites she chose were outstanding and met our needs very well. I would certainly recommend them and we too shall use them again when thinking of a tour. They knew the sights that would appeal, the road journeys were not too long and the variety of sights and experiences met our every need. [...]
Small RV for a long road trip
I past 3 weeks with a Jucy RV in western USA. That car is convenient thanks to its optimised size ! We was 3 persons, I guess it is possible at 4 but including 2 kids. The limit was place for our personal luggages. Ready for a new experience with its little RV’s !
Wonderful road trip
Everything with good in our road trip. We would do it the same way if we come again.
A service worthy of an extraordinary trip
(Translated by Google) Marie-Michèle, with whom we organized a video call in preparation for our road trip, is very friendly and professional.
She gave us excellent information, which helped us confirm and complete our details to refine our planning.
Subsequently, she also informed us of the imminent price increase of the America the Beautiful Pass, which allowed us to save 170 euros. Thank you again, Marie-Michèle, for this information.
Regarding the Cruise America RV we rented, I have to give a mixed review.
We benefited from a very attractive offer, but the vehicle was quite old and in very average condition, with cupboard doors that didn't stay closed very well, old equipment, some of which needed replacing, a heater that worked erratically, and engine lights and grey/black water level indicators that gave unreliable information.
However, we didn't encounter any serious problems over the 5000 km traveled.
The pickup and return processes for the RV went smoothly.
The least we can say is that the Cruise America service providers are neither meticulous nor procedural.
Before concluding, thank you for the travel guide on the American West, which was very useful.
Our 26-full-day trip was a great success, and we were amazed by the beauty of the fauna and flora.
We saw dozens of squirrels, moose, snakes, hundreds of bison, six black bears, two grizzlies, two wolves, and many other common animals (birds, horses, cows, etc.).
We took nearly 10,000 photos, some of which are magnificent.
This extraordinary trip was a great adventure and will leave us with lasting memories.
It's a bit difficult to return to our usual pre-trip activities :)
[...]
very satisfied
(Translated by Google) Very easy to book the RV with Authentik USA and Road Bear. We had no problems with the RV, which was recent, well-maintained and well-equipped. It was our first RV road trip and we adapted very well to using the RV, which we were a little apprehensive about initially. We are delighted.
Motorhome not ????? to description
(Translated by Google) Disappointment with the quality of the interior design.
Very good service for an acceptable cost
(Translated by Google) Barely less than a month on very varied roads in the American West. A reliable RV, rather well equipped (lacks levelling blocks, often essential) and when will there be a rearview camera? An (electronic) manual to deal with questions or small operating problems. Personally, I couldn't manage to balance the pressure of the dual tires. Easy for the outer tire, more complicated for the inner one. Powerful engine, fuel-hungry if you have a heavy foot on the accelerator, 50/55 miles/hour is good. Vehicle rather clean upon pickup (not always the case). Don't count on a complete description of all the functions, watch the videos beforehand and prepare your questions in advance. The formalities (in San Francisco) were quick (remember to call the day before).
I am really happy with Cruise America's service for the quality of the vehicle as well as the cost of the service.
[...]
Motorhome for sale, poor assistance
(Translated by Google) It would be lengthy to detail here all the malfunctions we encountered during our RV rental in San Francisco. Broadly speaking, besides the frosty and impersonal welcome at the agency, the RV we received was dirty, dust and debris littered the floor, the dish kit was incomplete with dirty dishes that needed washing to start the stay, the wastewater tank was full, etc. We experienced a breakdown of the sink drain on the very first day, which prevented us from using the RV's amenities, including the shower. It took 9 days for assistance to resolve the problem, and even then, it forced us to make a detour through Fresno and lose 2 days of our vacation. A claim is ongoing to request compensation. [...]
A beautiful experience
(Translated by Google) Very professional team
We had a problem with the fridge in our C21, but the team provided a cooler and gave us a discount, understanding that it had disrupted our trip.
Very professional and welcoming.
23 nights with my boyfriend, the C25
(Translated by Google) Alone with the C25, I visited 8 states, 10 national parks, and covered 7000 km. I was self-sufficient the whole time and didn't have any problems. Except that the refrigerator wasn't in auto mode and I wasted LPG when I was connected. Uh, what else can I say? The gas budget exploded because the companion was sucking more than 25 liters per hundred. The generator allows you complete autonomy. [...]
We are won over!
(Translated by Google) High-quality RV, very well-equipped. Team in Las Vegas and Denver is great.
Very responsive phone support.
Very good
Satisfied, but that's it.
(Translated by Google) The RV was big enough to accommodate us (5 adults), and it did its job well with 3000 miles traveled. A bit old inside and the greywater system from the showers was leaking…
Dilapidated truck, damaged floor, very average.
(Translated by Google) We didn't understand why we ended up with a truck that wasn't authentic and very different from the description.
The truck pulled heavily to the left all the time on the road, very tiring.
The fridge shelf wouldn't stay in place, everything was piled up loosely.
The water filler hose was defective, we bought another new one.
We bought 2 pans for cooking, there weren't any.
[...]
Decent location but impractical vehicle.
(Translated by Google) The vehicle matched the size we expected. However, we encountered several unpleasant problems:
- Lack of space for the passenger (impossible to put both legs in line with the seat)
- Very noisy vehicle (engine and vibrations)
- Autonomy: 2 days maximum for water, grey water, black water. 1 day battery (without driving) because the fridge sucks all the energy in hot regions. Gas 3 weeks but little used for heating.
- Various plumbing problems encountered, even requiring a repair during our stay.
- The rear of the vehicle hits the ground every time we enter a gas station or parking lot.
The good points:
- Customer service quite responsive by email.
- The country suitable for these large vehicles
- Lots of beautiful memories!
[...]
Superb experience
(Translated by Google) Despite a very quick reception when picking up the RV, we had 19 memorable days in the American West.
Two-month RV trip.
(Translated by Google) Our 2-month RV trip went very well. Upon arrival, the vehicle was ready and clean. During the trip, we had a few issues with it (tire change, cabinet falling off, fridge freezing, faucet leaking, microwave coming loose), which made us lose time. But every time there was a problem, or we had a question, the teams (on the phone and in the agency) were exceptional with us!
The vehicle was very good and easy to drive. It is spacious and did not prevent us from doing anything.
It is for all these reasons that we recommend going through Cruise America.
[...]
Well-equipped, recent, and clean campervan.
Very pleasant rental agency.
(Translated by Google) Hassle-free rental, apart from a small water leak problem.
American West
(Translated by Google) The vehicle matched the order, but it's a rather old model, so it's very noisy when driving (furniture and the entrance door all vibrate loudly).
The ESP warning light comes on intermittently, the steering pulls to the left, and the ride is not very comfortable.
Good support before vehicle pickup.
(Translated by Google) Throughout the months leading up to the RV pickup date, you receive messages and information. For us, one was particularly important because we were encouraged to buy the "Beautiful Pass," valid for one year, before its increase on December 1, 2025, from $80 to $250 USD. This pass allowed us to visit 8 parks for $80 without having to add an additional $100 per person per park. Great savings!
[...]
Mixed review.
(Translated by Google) Our RV, a C27, was comfortable for two adults and a child. However, it was noisy and poorly insulated. We had some cool nights and could feel the cold behind our heads even though the heating worked well. Be aware, it's also noisy. We had a problem with the water heater that broke down and the repair service was not efficient, it took 4 days to resolve the problem and we had to travel to places likely to be able to do the repair (or they couldn't fix it the first 3 times) and that wasted our time. Needless to say, if you don't speak English well it becomes even more complicated...
[...]
USA road trip
(Translated by Google) Very well-equipped vehicle, but a bit outdated compared to what you can find in Europe. Also, be aware of the fuel consumption.