Car rental
Beautiful car
(Translated by Google) Very nice car. Complicated to have a GPS without a telephone connection. We had to wait 1 hour and change cars while booked. Otherwise very good car for a very fair price..
Very good experience
(Translated by Google) The car rental went very well. Little bit of stress at the beginning because the first name on the credit card did not correspond to that of the driver. We had a charming and very efficient person on the phone who quickly arranged everything.
I will go back to view next time.
Road trip between San Francisco and San Diego
(Translated by Google) When picking up our vehicle, the lady at Avis SF insisted on selling us insurance. On my contract with Authentik USA, it was clear that I was protected with the FAQ27. The lady refused to read the document and persisted in wanting to add assurances saying that in the state of California it is different. This same unfriendly lady also wanted to add an amount of $14.99/day for a second driver even though it was listed at the bottom of my contract. She said it was not in my online file. In short, we called 2 times at Authentik USA where a savior helped us. On the first call he guided us and on the second he phoned the Avis SF supervisor so that we could leave the agency with a car and most importantly, a contract at no additional cost. We had great service with Authentik USA, but we still have a bad taste for the Avis company who tried to scam us out of several hundred dollars and made us angry when we were sure we had everything organized with Authentik USA . It might be good to clarify with the Avis company that your customers should not have to justify their contract for more than 1 hour and be shouted at that they do not understand anything simply because their mother tongue is French. Thanks for your help! I will not hesitate to use your services in the future, hoping that you do business with companies other than Avis. [...]
Valuable help at a good price
(Translated by Google) I recommend Authentik USA for car rental, they quickly made me a quote adapted to my needs, and answered all the questions I asked before booking and also after. I had made a mistake in the name of the reservation and realized that the day before taking the car, they contacted the DOLLAR agency and sent me a new voucher. I didn't encounter any problems, the car rented from DOLLAR was in good condition and the person at reception explained things well, without encouraging you to take out more cover, as is often the case with rental agencies. [...]
Very good performance
(Translated by Google) Easy to pick up and drop off the car
Car rental
(Translated by Google) Very satisfied with Authentik for the rental, the availability and the
customer follow-up but Dollars did not provide the appropriate vehicle... Instead of a Hyundai Tuscon, we had a Nissan which is not the size of an SUV
No problem but no flexibility
(Translated by Google) I would have liked to be able to pick it up at the hotel in Orlando rather than downtown, it would have saved us the cost of taxis.
Perfect.
(Translated by Google) Perfect. Quick and easy vehicle pick-up. New and well equipped vehicle
Great information and assistance from Authentik before departure
Perfect all the way!
(Translated by Google) We recommend the services of Authentik with our eyes closed! Unbeatable prices, available and responsive French-speaking customer service, almost new car that accompanied us for 2,900 miles (4,700 km) in two weeks, in the heat of the American West. Never a problem, even in 50 degrees in Death Valley! Our Honda Civic Sport (and its efficient air conditioning) was temporarily the 5th member of our family ;)! [...]
No problem, despite trying to change category at co
(Translated by Google) Beware of the attempt to change category in the event of unavailability or the addition of insurance, in our case they gave us a loc hertz instead of thrifty.
No problem
(Translated by Google) Arrived at dollar at las vegas airport around 8:30 p.m., a little wait at the counter but nothing dramatic (20 mins), the counter agent very nice, everything was settled in 10 mins, direction the garage and the surprise, on classification free of charge, because the vehicle of the ordered range is out of stock, from a Ford fiesta I go to a Mazda CX5, great!! For the return, even faster... 2 mins and hop it's over (not the car lol)
Thank you authenrik for the price, tracking and info
See you soon, it's on
Thierry G
[...]
content
(Translated by Google) everything went well with Autentik USA but not enough detail on the additional costs at the renter ($90) at DOLLAR anyway!! And always disappointed that we choose a vehicle and that we have another (it is true that it is always marked equivalent but it is always the equivalent that we have)
Excellent provider
(Translated by Google) Our vehicle rental went very well. I highly recommend Authentik for this service. The staff is very very friendly, welcoming, helpful, caring and ultra available. If we had to go back to Canada or the USA, we would not hesitate to contact Authentik again. Thanks to the whole team !!
Simplicity
(Translated by Google) Very good follow-up and advice.
Quick response to questions and excellent support to ensure a good trip and a good rental.
Car: honda accord
Excellent experience
(Translated by Google) The car corresponded exactly to what we had requested and the rental company's recommendations for the Road Trip were complete.
Everything is perfect until the moment of the return of the vehicle
(Translated by Google) We rented a small SUV from Thrifty in Union Square San Francisco through Authentik. All the necessary papers were sent to us on time by Authentik. The Thrifty agency in the city center is easily accessible. vl support is fast and simple. The vehicle was not a Ford Escape but a very comfortable Honda. No hidden options charged or even offered. On the other hand, the abandonment fees in Los Angeles amounted to 160 dollars instead of the 125 expected.
In addition, the address of the Thrifty agency in Los Angeles for the return of the vehicle communicated by Authentik was not the correct one.
Arrival on site at the address indicated by Authentik Usa on the reservation no vehicle rental agency. Turning in the airport area we were lucky enough to find another rental agency from another brand where a very nice employee gave us the correct return address which is actually at HERTZ. Congratulations Authentik Usa for not updating the information that you communicate to your customers, which generated stress and nervousness when a plane was to be taken. We were unfortunately not the only ones in this case. Too bad because everything was perfect so far.
[...]
Car and services corresponding to my expectations
(Translated by Google) Very good service
Very satisfied !
(Translated by Google) We chose Alamo through Authentik USA
No complaints. Everything was rubbish.
completely satisfied
(Translated by Google) For our first car rental experience in the USA, we are delighted with the service provided by both Authentik USA and Dollar rental company.
Very clean vehicle and in line with our expectations, it was in fact a Chevrolet trailblazer small SUV perfectly suited to accommodate our luggage.
The staff at Dollar was professional and we had no unpleasant surprises when the balance of the rental was withdrawn, it was the amount indicated on the invoice issued upon receipt of the vehicle.
If we return to North America, we will not hesitate to use the same providers.
[...]
Competitive rates and satisfying options
(Translated by Google) We are delighted with the car rental service booked by Authentik USA. The car was very good, taking it went very well.
On the other hand, for the return, the place indicated on the documents communicated was not the good one, an additional stress when returning the vehicle but we ended up finding the place ourselves.
Otherwise, I highly recommend for your rental vehicle.
[...]
No problem
(Translated by Google) Nothing special to say. No particular problem.
Road too fabulous in a spacious and comfortable car
(Translated by Google) Our vehicle was a Dodge Charger.
Spacious and very comfortable, it swallowed up the 6200 km of our circuit without flinching.
Very good experience with Dollar. Quick transaction at the counter in San Francisco following reservation made by internet.
Quick start
(Translated by Google) The pick-up of the vehicle was very fast and the car was perfect. The rental company left us the choice as to the model.
We were unlucky because a little problem on the road during the trip and fortunately we were able to be repaired and the rental company exchanged the vehicle for us quickly against a vehicle of the same range to finish our roadtrip.
[...]
Fast service and very good value for money
(Translated by Google) I rented from Thrifty. in San Francisco, Farrel Street a Chevrolet SUV for 33 days. The delivery and the return were fast, and the agreed price respected. Very good experience
reasonable prices and a great vehicle
(Translated by Google) Unbeatable prices during this period when rentals are very expensive. We were upgraded at no additional cost. The guarantees offered by authentic usa are basic but sufficient. You should also know that the deposits applied by the rental agency are really very low (500 dollars).
Note that the dollar rental agency was VERY/TOO insistent in pushing us to take additional options, going so far as to claim that authentic usa had not included insurance in the price or that they did not know about this insurance and that in we had to pay an extra one. But that's not authentic usa's fault and it all worked out fine with no extra over the quote price.
[...]
Successful rental
(Translated by Google) Excellent service from the rental company and the Authentik USA site. No complaints. We had an accident during the stay, we changed the vehicle without worry.
Perfect
(Translated by Google) I had doubts because the deal seemed really cheap to me, borderline suspicious.
No surprise, everything went as planned arrived in Las Vegas, picked up the fast car at Dollar Rent a car and returned without surprises as well.
It's a great deal and I thank Authentik USA!
Satisfied
(Translated by Google) We rented a car which was up to our expectations. Having had an accident the change of car was done easily. On the other hand, we forgot to return the key and when we wanted to return it to an agency in another city because we were on a road trip and we were blocked all night in the parking lot because the exits were closed. We were blocked from 1:00 a.m. to 6:00 a.m. Horrible . The police couldn't help us! It was really complicated to spend the night in the car.. we were never contacted by the rental company who could have told us that he was looking for the key. Otherwise everything was good but this is a big negative point [...]
Pro and very good vehicle
Completely satisfied!
(Translated by Google) First of all, thank you to Authentik for the friendliness and efficiency of its services when booking. The vehicle was picked up in Denver quickly. I was asked to choose my SUV between 5 vehicles. I took an almost new Toyota Rav 4. For 3 weeks, I traveled the American Northwest over nearly 4,500 km without any problem. The return was done easily and kindly. In short, I am completely satisfied! [...]
