Car rental
Good value car and great mileage
Nice car with lots of add ons and no issues with any area of the rental. Always a more friendly company to use and good value.
Car Hire
Hired a car through Authentik for a 28 day road trip through the western US. Have to say that they were very helpful and I believe were far and above the most competitive when comparing the cost directly with the hire companies.
I would definitely use them again when travelling in the US and Canada.
Great all around!
From the booking to the car return, the whole process was quick and easy and the price was fantastic. I even called Customer Service and got right through to a live Representative who answered my question. Definitely using Authentik again.
Easy to Use through Authentik
I used authentik to book a hire car in the USA, they found the best price for my needs. Picking it up from Thirifty was easy, slight wait at the terminal as only one desk manned and a lot of customers but we had kind of expected a wait. Booked a Jeep compass but was given a KIA SUV so a little disappointed as I wouldn't have put them in the same class but it drove well and served us well on our trip. [...]
zero problems
Fast check in, new car, efficient and kind end of rental. The car wasn't perfectly clean but everything was coherent with expectations. thanks
california trip
Great experience
No waiting which is rare
Hidden unauthorised charges
Clean fee charge of $100 not discussed and not approved. Fuel not full on pick up and then charged when returned to same level. Charged for breakdown recovery service not included in package. 90 minute wait for pick up at Miami airport. Will definitely never book Thrifty or Dollar again
Good apart from car....
Fast efficient service, but they tried to give us a fairly old car and we were disappointed as we had a lot miles to cover. We spoke to the garage attendant and he did let us select a new car so all was ok in the end. The staff at the check in counter did try to sell us 'toll road package' at nearly $180 dollars for 2 weeks - with no help or advice if the price was worth it or not! Luckily we refused it as there was only a $10 charge per toll used (we used zero tolls!) so plan your route and check the tolls! Pretty sure most people wont use 18 toll roads during their rental so be aware! [...]
Thisd was fine
Avis was okay but they just follow their process by sticking to the booking agency's protocol
Texas road trip
Coming from New Zealand, first time driving in the States, we were very happy with our car we hired in New Orleans and drove to West monroe, Dallas, San Antonio and Houston. The car was a very comfortable Rav 4. We did think we were getting a Ford Edge, happy anyway. Authentik were an easy company to deal with. Avis was also easy to deal with. Especially the drop off at Houston Airport. [...]
Long wait to get the car at LAX
Car was great but the service at LAX was not so much. We waited in a line for almost 2 hours to get our car.
WELL
(Translated by Google) Hello, apart from the usual unpacking of all possible and imaginable options to try and stick us with an extra $600. Dollar provided us with a Jeep instead of a small SUV, okay, the Jeep drinks more than a drunkard but that's exactly what I wanted without extra cost, simple return. Didn't have to call you so all is well. Eric
Perfect
Good vehicle, although somewhat damaged in places.
No worries
(Translated by Google) Car, not very expensive, no worries when picking up the vehicle or checking out.
Top
(Translated by Google) Quick counter service. Upon arrival at the parking lot, the lady let us choose our car, which was unheard of. Return was very quick too. Very pleasant staff. For me, top-notch.
Car class not available
(Translated by Google) The type of vehicle rented was not available, so we had to discuss with the provider to get a slightly higher range without extra charge. Also, it would be interesting for the agency to specify, depending on the chosen route, that it is not necessary to take tolls because the states that will be crossed do not have any.
Perfect
(Translated by Google) nearly new Jeep Wrangler
Friendly and efficient staff
Quick and correct
(Translated by Google) They seem to offer paying for a full tank of fuel in advance to avoid charges on return; I found it simpler to fill up the tank myself at the return airport.
Very good service
Warning
(Translated by Google) A deposit of $500 was required by Dollar
Good car rental experience
Good car rental experience
Efficiency, professionalism, and powerful kindness
(Translated by Google) Everything is simple and smooth for picking up and returning the vehicle! I lost an item and the staff I contacted were very kind even though I didn't find it...
Excellent
Road Trip
(Translated by Google) Very good follow-up of my file. No problem picking up the vehicle in Las Vegas and dropping it off in San Francisco. Very good welcome. No problems with the vehicle.
Good experience
(Translated by Google) Everything went well with our rental, easy pick-up and drop-off. A small downside, however: In addition to our reservation, we had requested the highway pass (which we recommend if you want to drive a lot) and an additional insurance/assistance, and we realized afterwards that they had also charged us for personal property insurance. We advise you to carefully re-read your invoice before leaving the office to pick up your vehicle and avoid this type of inconvenience. [...]
Satisfied
(Translated by Google) We switched from an SUV to a larger and more comfortable 4x4 because the SUV was too small for 4 people. The only downside: a lot of waiting at the airport agency.
Personalized help
(Translated by Google) Authentik helped me organize my trip by responding to all my specific requests.