Car rental
zero problems
Fast check in, new car, efficient and kind end of rental. The car wasn't perfectly clean but everything was coherent with expectations. thanks
california trip
Great experience
No waiting which is rare
Hidden unauthorised charges
Clean fee charge of $100 not discussed and not approved. Fuel not full on pick up and then charged when returned to same level. Charged for breakdown recovery service not included in package. 90 minute wait for pick up at Miami airport. Will definitely never book Thrifty or Dollar again
Good apart from car....
Fast efficient service, but they tried to give us a fairly old car and we were disappointed as we had a lot miles to cover. We spoke to the garage attendant and he did let us select a new car so all was ok in the end. The staff at the check in counter did try to sell us 'toll road package' at nearly $180 dollars for 2 weeks - with no help or advice if the price was worth it or not! Luckily we refused it as there was only a $10 charge per toll used (we used zero tolls!) so plan your route and check the tolls! Pretty sure most people wont use 18 toll roads during their rental so be aware! [...]
Thisd was fine
Avis was okay but they just follow their process by sticking to the booking agency's protocol
Texas road trip
Coming from New Zealand, first time driving in the States, we were very happy with our car we hired in New Orleans and drove to West monroe, Dallas, San Antonio and Houston. The car was a very comfortable Rav 4. We did think we were getting a Ford Edge, happy anyway. Authentik were an easy company to deal with. Avis was also easy to deal with. Especially the drop off at Houston Airport. [...]
Long wait to get the car at LAX
Car was great but the service at LAX was not so much. We waited in a line for almost 2 hours to get our car.
very good
car
Not great.
(Translated by Google) Really average, car delivery 2 hours 30 minutes late, they insistently try to add insurance supplements, you return the car, no deposit, it was cashed and 3 days later they debit another 165 euros.......
Excellent location
(Translated by Google) This is the several times I have rented with Authentik, both for the USA and Canada, and I have never been disappointed.
Everything goes very well, the rentals have gone very smoothly, no hidden fees, no surprises at the counter, and unbeatable prices with top-notch customer service.
The service is really good, and they reserve a vehicle for you at reputable agencies.
The vehicles are often the latest models, fully equipped, with very low mileage.
I highly recommend them, and I will continue to use Authentik for my future rentals in North America.
[...]
Perfect
(Translated by Google) Car rented in Denver with Thrifty for 3 weeks.
Arrived at the airport, despite decent English, the rental agent insisted I had to pay extra fees, I called Authentik who completely handled the issue for me over the phone, and stayed on the line for the entire duration of the vehicle pickup.
Second issue with the car, (engine oil fault), Authentik was attentive, helped me contact Thrifty and followed up on the entire case to make sure I was reimbursed.
No doubt, I recommend and will go through them again. A weight off my shoulders when you're alone on the other side of the world.
Thank you
[...]
To be avoided, scam!!!
(Translated by Google) Don't rent vehicles from Thrifty, they ripped us off and judging by the number of reviews online, I'm far from the only one. They told me to sign a paper just for insurance and in fact, they make you sign for additional insurance. Upon returning the car, they asked for $490 extra for this insurance. I had clearly told the woman who made us sign that we didn't want any other insurance. She assured me it was only the one I had taken out in my contract. Many people have had this problem; I am very angry. I haven't had a problem with Authentik in the past but I won't use this platform again.
[...]
Vehicle no problem, reception at departure average.
(Translated by Google) No problems with the vehicle during the stay.
However, the welcome on the first day was average because I had filled in the documents in advance and expected to receive the email giving the location of the vehicle. This message never arrived and the person at the counter dragged things out by trying to rent us another, more expensive vehicle.
Pick-up and return were strange because, unlike in France, there is no inspection at departure or arrival, you don't see anyone. If there's no accident it's fine, but in case of a problem I wonder how it would go.
[...]
Excellent
(Translated by Google) Considering our luggage, we opted for the next size up at $15/day: a Jeep Grand Cherokee. Drop-off and return of the vehicle were very well managed and very quick.
Good, but the rental agencies are poorly signposted and far from the terminals. Allow 20 minutes extra.
good performance
Very good responsiveness
Very well
(Translated by Google) Good welcome, easy and quick pick-up and return.
Great vehicle.
Perfect
Top-notch company!
(Translated by Google) Very serious company: we arrived in San Francisco a day late, the rental contract was revised downwards following a simple phone call. The vehicle was in perfect condition. We returned the vehicle to Bozeman airport, forgetting a pouch inside. The staff there went out of their way to find this pouch. The price-quality ratio is excellent. We highly recommend this rental company.
[...]
Good experience
(Translated by Google) Very good experience with Authentik USA.
The excellent communication and support are an undeniable plus.
DOLLAR, like all US rental companies, try to push you a lot of additional paid options, but otherwise go for it...
Car adapted to our needs
Facilitating
(Translated by Google) Perfect handling but difficult to find where to drop it off on return, the levels are poorly indicated...
Not useful
(Translated by Google) I chose Authentik USA so I would have a French contact person on site in case of problems. We had a car with a leaky tire and we had to go to the station to re-inflate it twice a day at our own expense. I notified our Authentik USA contact who told us to call ALAMO directly. In English, of course. In short, disappointed with the service, or rather the lack of service.
[...]
Very professional. Commitments respected.
Scam when picking up the car
(Translated by Google) We encountered a problem retrieving our car. The advisor gave us a higher-class car without telling us the price (I'm not bilingual) and it was only later that I thought it was strange to upgrade us for free. Tanya, my Authentik advisor, was by my side during this problem which eventually got resolved but we lost time and energy.
Okay
Okay
Easy vehicle pickup/return
(Translated by Google) We were bothered by the size of the vehicle, a Ford Bronco, a bit small for a 5500km Riad trip, for 4 people, with 4 large suitcases + bags, despite being mentioned at the time of booking.