Car rental
Thisd was fine
Avis was okay but they just follow their process by sticking to the booking agency's protocol
Texas road trip
Coming from New Zealand, first time driving in the States, we were very happy with our car we hired in New Orleans and drove to West monroe, Dallas, San Antonio and Houston. The car was a very comfortable Rav 4. We did think we were getting a Ford Edge, happy anyway. Authentik were an easy company to deal with. Avis was also easy to deal with. Especially the drop off at Houston Airport. [...]
Long wait to get the car at LAX
Car was great but the service at LAX was not so much. We waited in a line for almost 2 hours to get our car.
Fast service, car in excellent condition.
(Translated by Google) The car is delivered very clean and in excellent condition. Be careful, they do not go around with you to note any scratches, impacts, etc. Remember to walk around it and film it (including the interior), just in case. But when handing over the vehicle, they didn't check either...
Canal Street agency very well located.
To recommend ! Booking from Phoenix
(Translated by Google) Excellent booking with several highlights:
- competitive rates with guarantee and equal options with competitors for the same airport and the same duration.
- choice of vehicle left free: we were able to choose our favorite vehicle from the chosen range (this is extremely rare!)
- very practical check-out of the vehicle on return: parking instructions, vehicle checked later and without surprises.
- paid invoice received the next day.
Only 1 point of improvement: taking the vehicle with a full tank of fuel and returning it with an empty tank is not very practical (calculate to be empty, but not completely!) nor advantageous compared to the cost of fuel on the spot.
But overall excellent experience.
[...]
Waiting time too long
(Translated by Google) We spent more than two hours in a queue to collect our vehicle after a plane trip of more than 12 hours, which is starting to take a long time (with young children), then strangely we were told that our reservation was not available. is not good and we have to take a larger and therefore more expensive vehicle, so we had to add 300 euros.
Once the papers are done, the person who is supposed to give us the vehicle sends us to the back of a parking lot without even accompanying us or showing us the vehicle, as if we had to guess that the car was ours.
[...]
Alright
Top location
Very satisfied
(Translated by Google) Vehicle as requested, clean and in very good condition
No surprises at pick-up in Los Angeles
Very efficient return to San Francisco
Easy to pick up and put back the car
(Translated by Google) With Avis it was my second time also in 2023 and the support and return are done without problem and above all without adding a defect on the
Car that is not related to our rental which for me is the most scary thing about renting a car for me.
Unless there are any surprises to come, we are satisfied
(Translated by Google) The rental was done relatively quickly despite the number of people and for the return even faster no condition of the vehicle either on the way out or on the way back a recent comfortable car at first price
Effective !!
perfect and serious transaction
(Translated by Google) positive experience with this company. No problem. Pleasant welcome
good, but nothing more
Alright
(Translated by Google) Hertz partner
Very good structure
Downside on this service
Perfect, despite a forced sale.
(Translated by Google) Arrived late and tired in Las Vegas.
English not being my native language, the person at the counter took the opportunity to give me an extra "Prem Road Service".
Not very nice, but I benefited from a superior category car, having only electric cars in my category and absolutely wanting a thermal one.
SO.....!
car rental without problem
Technical problem on the vehicle (Tire light on)
(Translated by Google) We picked up our vehicle at the New Orleans airport on the 6th at the end of the afternoon. The next day a light indicated a problem with a tire. As we had to keep this car for 10 days we went back to the Dollar agency to notify them. Without causing us any problem, they changed vehicles.
no need to fill the tank on the way back, no problems.
Excellent
(Translated by Google) When we arrived at the car rental we had forgotten our license in France so the rental company was unable to lend us the car. However, Jessica from Authentik USA did everything to help us: contacting the rental company's manager, etc., we finally received our driving license and she reserved a new car for us. We received exceptional assistance from her, she was available, very competent, and gave good advice! Another huge thank you, she saved our road trip to the USA. [...]
Rocky journey
(Translated by Google) Picking up the car is easy, help from Authentik before the trip.
For the car we had a Nissan Altima, we did 9000km in 18 days, nothing to say, everything was very good.
Efficient and pleasant
(Translated by Google) Very good quality service - generally efficient service providers
Alright
(Translated by Google) Very good experience with authentik usa, we had difficulty taking the car and someone quickly listened to us and was able to resolve the problem
very professional, efficient and very friendly service.
(Translated by Google) upgraded car, without any problem, staff handling the vehicle very competent, very friendly and professional. Very fast and efficient restitution. Honestly, I recommend 100%
Reliable rental company (Thiffty) with Authentik
(Translated by Google) Very good value for money offered by Authentik usa for car rental
We had a spacious and comfortable Chevrolet SUV with automatic transmission for 4 with our luggage
Good road
Delivery and return to 2 different points in San Francisco without difficulty
Very good communication by Authentik who guided us perfectly throughout the process
I advise !
[...]
Perfect. Good travel
(Translated by Google) Great stay and friendliness from both car rental and accommodation staff
satisfied
very good experience
(Translated by Google) Nothing to complain about the top price, the vehicle in good condition (52,000 miles on the clock) from 2019 which explains the cheaper price than other competitors.
Interior in good condition but very stained seats!
Easy recovery and express return.
I recommend Thirfty and Autentik USA for your next rentals.
[...]
Good tour
(Translated by Google) As a family with almost 5000km