RV rental
Superb trip with the comfort of a motorhome/camper van
(Translated by Google) Service in line with our expectations, at Cruise America through Authentic. Discovery of the American West parks with the flexibility provided by the use of the motorhome and the Park4Night app which allowed us to enjoy bivouacs in magnificent sites... And thanks to Virginie for her advice in managing the mega leak of our shower with Cruise America's assistance service!
[...]
Very nice experience at Roadbear Denver
(Translated by Google) We booked a C23-25 RV for 10 days at RoadBear Denver, and it was a very good experience. Top-notch staff, check-in neither too fast nor too long, and very thorough explanations, a very good quality vehicle delivered perfectly clean. The check-out was similar, done in 30 minutes despite a lot of people at the same time, and especially, the use of the generator was free because we used it little (but they could still have charged for it), same for the propane which we returned half full: not charged.
We plan to return to the USA soon in a motorhome, and we will definitely go through Roadbear again.
[...]
Excellent
(Translated by Google) Very good experience
Very satisfied
(Translated by Google) The rental at El Monte Los Angeles was perfect thanks to Authentik USA and particularly Virginie Alessi who took care of our project.
Motorhome rental
(Translated by Google) Good camping experience except for one person (who wears their glasses on the back of their neck) at the reception when we arrived in Las Vegas following a scheduled appointment for our water supply problem. Poorly greeted by this person. Also, a negative point about the beds (sofa bed) which are not 1.75m long, something we were assured of.
23 days in a motorhome/camper van
(Translated by Google) Pick-up and return went smoothly, and with very good advice upon delivery of the vehicle.
However, the cutlery and crockery provided were totally incomplete and of very poor quality, the cutlery ridiculously small, we had to buy knives and other things.
The blankets were not sufficient to face the cold of Yellowstone Park (purchase of blankets, the AC was not reversible).
The trunk locks worked one in ten times, the water hose was obsolete, it leaked at every connection, some electrical outlets did not work (we had to plug the toaster into a bedroom outlet...).
The vehicle is very noisy, especially because of a window that slammed with every movement (we gave up listening to music while the vehicle was running).
Keep in mind, the camper is closer to a small truck than a passenger vehicle.
[...]
A beautiful experience
(Translated by Google) The RV we rented in Las Vegas fully met our expectations and allowed us to have a wonderful road trip in the parks of the American West. We had no problems with the vehicle, which was new when we picked it up. Only a minor issue of missing dishes was detected (missing plates), but Cruise America immediately responded to our message to resolve this small problem. If we had to suggest an improvement, it would be to equip the rental vehicles with leveling blocks for campsites. This type of device would have often been very useful. We highly recommend Cruise America for your vacation rentals.
[...]
great experience
(Translated by Google) We had a great road trip through the Sierra Nevada thanks to Cruise America and Authentik USA.
Great motorhome
(Translated by Google) We were lucky to have a brand new motorhome from Roadbaer. This agency in San Leandro near San Francisco is really fantastic and top-notch organization. Regarding the motorhome, the only negative point is the sleeping area in the cabover which is not practical for two adults and unfortunately the benches are not long enough for adults. Otherwise everything was perfect. We could be completely self-sufficient with the gas, take our showers without any problem, there was even an outdoor summer kitchen. We loved our road trip with this motorhome.
[...]
C30 for 35 days
(Translated by Google) No engine or tire problems for 35 days and over 6549 km! Interior a bit dated but super functional! I recommend 100%
A platform should be set up for customers to interact: give away excess groceries at the end, child car seats, firewood… Too much waste!
VR rental at Mighty's
(Translated by Google) Very good, fairly recent RV service. We had a problem with the refrigerator and they sent a repairman to the campground very quickly.
Campervan large enough for 6 people
(Translated by Google) A lot of everyday accessories were missing from the campervan, such as the broom, mops, bucket, ramps, kitchen accessories.
Satisfied
(Translated by Google) Satisfactory and well-equipped hardware. The staff, upon returning from the RV trip, were very friendly and welcoming. However, upon dropping off the RV (Salt Lake City), the staff were hurried and not very welcoming.
A very good experience with the RV rented from Cruise America
(Translated by Google) We came across Authtentik USA during our research to rent an RV for a road trip in California. We were very satisfied, both with the model and equipment of the vehicle and with the management of the reservation before and during the pick-up. The return also went very well, the staff was very kind from beginning to end.
Seriousness, kindness, excellent equipment
(Translated by Google) First rental of a campervan.
After some administrative difficulties registering online and contacting the rental agency the day before pickup, everything was perfect!
It was just a shame, communication-wise, that we got an international driving permit when it wasn't necessary, and all the bed linen, towels, and cookware when everything was included in the rental.
The campervan was new and magnificent, the explanations received at pickup were clear, the staff really took their time and were very patient.
The return was just as perfect, we notified them of our delay and they were completely understanding, no pressure was ever put on anything.
We highly recommend this rental agency!
[...]
Campervan rental: Mixed review
(Translated by Google) The campervan itself worked well, engine-wise. No problems on that side.
However, the auxiliary battery must have been dead, because even after driving for several hours, and without using any electricity, it would fail during the night, and so everything would beep in the middle of the night (fridge / carbon monoxide detector).... Very unpleasant in the middle of the night. And this even when starting the engine in the morning or driving just before.
One of the chairs in the "camping chairs" pack was broken, we discovered it when we took it out of the storage bag... luckily campsites are often equipped with tables / benches, but for a picnic elsewhere, it was a problem.
The hood wasn't working, and some curtains were probably old, because they weren't very functional anymore.
Regarding Authentik USA, however, nothing to say. Everything was very clear. Alexandra always answered our questions quickly, with follow-up emails, etc... Perfect. Thank you Alexandra. We look forward to working with you again.
[...]
Good but could do better
(Translated by Google) The staff is efficient and quick for check-in and check-out. The explanations are very clear and we didn't hesitate to ask for examples, demonstrations, and clarifications, which were given to us without difficulty and even with pleasure by the staff who take the time. The campervan was in good condition and recent.
The big negative point, what I criticize however, is the hygiene needs to be completely reviewed, it's not clean.
The sheets and towels provided were linty, pilled, a dubious yellow color, and a dubious, very neutral odor, as if everything had been washed simply with water.
[...]
The best way to travel to the USA
(Translated by Google) He was our 5th travel companion. We had a lot of fun traveling with it. We recommend this type of vehicle, the volume is perfect, there were 4 of us including 3 adults and a teenager, it was ideal. We rented 2 motorhomes for 2 families, it was very good for sharing the trip and keeping some privacy and quiet. The only problem is the pick-up of the motorhome which is a bit long for my taste, it made us lose a day of travel, however the return went very well. The staff is lovely and accommodates travelers. I really recommend!
[...]
Very well
Exceptional
(Translated by Google) Perfect across the board
The check-in was ultra clear
The vehicle was impeccable
The check-out in another city was easy
Responsive and professional
(Translated by Google) The entire pre-vehicle pickup phase is handled by Authentikusa. Email exchanges, very responsive, personalized exchanges. Everything was perfect. Then, contact with the rental company upon pickup. Everything is impeccable.
Very good experience!
(Translated by Google) Great week with an El Monte RV. We were surprised by the quality: a modern, clean, very well-equipped vehicle: a large kitchen with everything you need to cook, a real shower, a living area that expands with the extension, very comfortable beds, outlets, USB ports, storage... There were 4 of us, and we found the RV very spacious. Clear explanations during the booking and vehicle handover. Only one hiccup: we were given chairs without being told they would be billed at $48. We highly recommend this company!
[...]
Camping car rental for 14 days
(Translated by Google) The rental of our 7-seater RV went very well for our 14-day trip in April. We appreciated the ease of use of this vehicle and its equipment. It's very easy and the infrastructure is completely adapted for driving around, and the campgrounds are also easy; everything is made for an easy trip.
We appreciated Authentik USA taking care of a small dispute during the vehicle pickup; everything was resolved very quickly. The return was also very simple.
Small drawback regarding San Francisco, where you have to plan other means of transport to get to the center, ferry or bus, because it was difficult for us to get close with the RV.
Very good experience that we will most certainly repeat!
[...]
Great experience
(Translated by Google) Very good experience both with the campervan and also with the Authentik USA team who provided real follow-up and were able to answer our various questions. We highly recommend them, they give excellent advice. Thanks to them!
Very good experience but I would have appreciated more
(Translated by Google) Very serious company and very good advice. We were assisted by Alexandra who really helped us in choosing our motorhome for our road trip, as well as answering all our questions. We rented our motorhome from Road Bear, which also proved to be a reliable and professional company. I highly recommend!
Passable/Okay
(Translated by Google) Overall the campervan is alright, however the photos are misleading and the on-site organization leaves much to be desired: the linen kits weren't ready and hadn't been set aside despite booking 8 months in advance, forcing us to go back and collect them 2 days later and lose 3 hours of driving; 2 hours to pick up the campervan; broken toaster; poor soundproofing in the campervan which vibrates everywhere, even the windows, forcing us to stuff tissues to stop some of the vibrations; sewer smell coming back up even with the siphon and tank empty.
[...]
(Mighty)El Monte RV
(Translated by Google) We rented a campervan for two weeks with the goal of visiting the national parks. It was a unique experience. Unfortunately, we were missing a few items, but we contacted customer service who responded quickly to help us. We returned our RV in Las Vegas, a very good branch unlike Dublin (CA) which was much less organized. They reimbursed us for the missing items directly.
[...]
Excellent service
Great first VR experience
(Translated by Google) We really enjoyed our first VR experience. The 25-foot vehicle was easy to drive and the seats were very comfortable for driving. We greatly appreciated the landscapes of Nevada and California. Finally, we miscalculated the number of miles we planned to travel and thus paid more than required (1100 miles vs 1500 paid). Excellent service from Caroline at Authentik and also from the staff at El Monte RV. [...]
Good but not perfect.
(Translated by Google) Rental from the South Miami agency of a 25-foot Class C. Recent vehicle with 30,000 miles in normal used condition. Minor drawback concerning interior cleanliness where it's clear that cleaning focuses on what is visible, the corners, inside cupboards, and mattress are far from as clean as they should be. The linen (towels, sheets, and blankets) provided in the kits (for a fee...) is worn and stained despite having been washed. No fitted sheet is provided, and the flat sheets are too small to wrap the mattress. We had to purchase fitted sheets as well as a mattress cover and a set of cutlery, missing from the kitchen kit, which was also charged extra. To summarize, the vehicle itself is correct, but the care given to it by the rental company during its preparation is very insufficient. [...]