Car rental
Not very smiling
Good
(Translated by Google) however the cruise control which did not work.
Service correct
(Translated by Google) Too bad we couldn't register on the internet (address and license incompatible), so waste of time and big surprise: the car has no GPS, it seemed to us. unthinkable. Luckily we had Authentik's GPS!
Complementary insurance
(Translated by Google) After asking to change our reservation at Fox, which you allowed us to do with no problem, thank you, we chose Alamo and well done. Empathetic reception at Alamo at; Denver, no hassle for supplementary insurance, just a proposal for roadside assistance which we fortunately took: the first day, after approx. 400 km, strong pressure drop in one tire. The support worked very well. especially since once the car was on the lift, we noticed; the presence of a nail in a second tire without affecting the pressure; the mechanic called back the insurance which allowed the change of the four tires. Excellent: we still had about 4,500 miles to go. Browse; we finally traveled 8,000 km receiving another chip in the windshield that we reported. when returning the car to San Francisco: Supported through; the CWD and at our supplementary insurance.
I also point out that we were able to choose from 4 car options in our category: Jeep, GMC, Hyundai and another, chose GMC Terrain, very nice.
[...]
quality welcome
(Translated by Google) Good welcome with a lot of patience for us who do not speak English fluently
Location LAX
(Translated by Google) As soon as we arrived we waited a long time for a shuttle, the competition having gone from 4 to 10 minutes. 5 shuttle before the arrival of that of FOX.
For the return we had to board a THRIFTY shuttle because after waiting 20 minutes everyone could not board it being full, the driver telling us at the same time that he there would be more because 3 shuttles were missing. Without the generosity from THRIFTY we ration our plane.
The driver having told us to take a taxi to; our fees.
[...]
Good
(Translated by Google) a Toyota van for 5 which was perfect
No problem
(Translated by Google) Alright. No problem. Rape
good rental company but beware of the supplier
(Translated by Google) Authentic USA is a good rental company and offers good car rental prices. They have been responsive in responding Aix to various emails sent to them.
On the other hand, beware of the supplier! Fox's agent charged us for extra insurance without telling us. While we had clearly specified that we didn't want any more.
Another agent told us that this insurance was compulsory when this is not the case.
They have not been very honest.
So beware of the supplier!
[...]
Not terrible
(Translated by Google) We arrive and they have the arrogance to start by telling us that it's a bad idea to go through Authentik USA and that they still have problems with them.
We had to pay for an additional insurance ($77), they wanted to make us pay $150 more. due to a "calculation error". We are already disappointed, but we go to get our car (without many indications). We start the car, and we discover that there was no GPS in the car when it was planned, we went back there and we had to pay it again (a ten dollars a day), the GPS didn't work, we went back there again and they gave us some. another. We set off again, after 5 miles the GPS turns off: it was unloaded; so we go back to; the agency (thanks to the GPS of our telephone). The car's cigarette lighter socket did not work. We are told that we can exchange our car (Jeep grand cherokee) for an equivalent (there was none) or superior: a white minivan: very big, really not practical nor very ;s beautiful. Then we are shown a second cigarette lighter socket in our car: we had to lift the armrest.
In short, after 4 hours of waiting and going back and forth to the agency, and having spent; 150 extra dollars, we leave with our big Cherokee and finally a GPS that works.
FOX rates were great when seen on the internet, but lots of (necessary?) extras We won't be going to FOX anymore!
[...]
Good service; no problem with the car; efficient airport shuttle
road trip
(Translated by Google) nothing to do say again, service very good, responded to all our questions (first time in rental), and good service on the return and shuttle service to the hotel. the airport
Easy
Perfect to; all points of view
(Translated by Google) Little waiting to pick up the vehicle, none to return it, shuttle service provided to LAX airport after return, almost new vehicle, no forcing to take additional and expensive options
(Translated by Google) They made us understand that the $150 insurance was compulsory, difficult to discuss when our English is limited; especially since we don't want to take the lead when we arrive on vacation.
We got had. Shame . Apart from that no worries we are satisfied
Too bad there are state restrictions? MONTANA.
(Translated by Google) Hello miss,
While driving we passed over a piece of scrap metal we had to change a tire that had
exploded, Since we are waiting for the refund having done the necessary with the agency when we
returned the car. We are counting on you to close this case.
Looking forward to. Please, Madam, accept our best regards.
Mr and Mrs QUEMARD
Despite the surprise, our mini car (chevrolet spark) held up very well. to the furnace!
Professional and helpful
(Translated by Google) Avoid renting a standard SUV for 4 people with so much luggage: too small. We have been upgraded for the rental of a minivan much more comfortable than the SUV to cover 4500 km in 18 days. We have been repaired quickly during a puncture which required a change of vehicle for a vehicle of the same range
perfect!
(Translated by Google) Very practical and well organized. no waiting when returning the car. It was consistent with the description of the site, clean comfortable. To recommend
ACCORDING TO MY REQUEST
(Translated by Google) I HAD ASKED FOR A CHEVROLET TAHOE, I GOT A CHEVROLET TAHOE ON TIME AND WITHOUT WORRIES. NOTHING TO SAY .
Very satisfied with the car rental by Fox (excellent quality / price ratio)
(Translated by Google) Very satisfied. Just inquire beforehand about the compulsory and interesting insurance for California.
Very good location, excess damage of $150 for additional insurance
(Translated by Google) Very good rental and customer service
Too bad that ` receipt of the vehicle, they told us that if we were responsible for an accident, we had to add $150 to be insured; when I had taken all the necessary insurance at the start.
worry-free rental
(Translated by Google) No worries, the car was ready to go. San Francisco and return very easy to reach; Sand Diego. Very competitive rates. Thanks
Not easy
(Translated by Google) After redirecting us to a new station we did not have the reserved car. They offered us despite quite another car and with the help of Charlotte we were refunded difference, so finally good. The car managed to cover the 4,200 km without incident.
Waiting time too long
(Translated by Google) Despite Internet payment, we had to wait more than an hour and a half to finally arrive at the counter to sign the rental contract. The teller was busier; to try to sell us additional options than to take into account those already subscribed additional driver type. Once the contract is signed, a new queue to pick up the vehicle (this time for a reasonable time). &Acute;State of the premises carried out; to it goes fast.
The vehicle was as to clean and compliant with; our request.
[...]
(Translated by Google) We appreciated the courtesy of the staff and their perseverance when we encountered problems with the initial Dollar supplier.
The fact that the staff has found a reasonable solution, brings us to; say nothing negative.
(Translated by Google) I enjoyed your availability, your friendliness; and your professionalism. Dot to improve? Nothing, Notting, Nada... Everything was perfect.
(Translated by Google) Ease reservation, clarity of the procedure. The recovery of the car as well as its deposit. Friendliness people.
(Translated by Google) Très clair - Très bon intermédiaire
(Translated by Google) We appreciated your customer service and responsiveness! We had a concern about the amount withdrawn. by the lessor on our account and you have done everything to help us. Many thanks and well done!