Car rental
Vehicle no problem, reception at departure average.
(Translated by Google) No problems with the vehicle during the stay.
However, the welcome on the first day was average because I had filled in the documents in advance and expected to receive the email giving the location of the vehicle. This message never arrived and the person at the counter dragged things out by trying to rent us another, more expensive vehicle.
Pick-up and return were strange because, unlike in France, there is no inspection at departure or arrival, you don't see anyone. If there's no accident it's fine, but in case of a problem I wonder how it would go.
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Excellent
(Translated by Google) Considering our luggage, we opted for the next size up at $15/day: a Jeep Grand Cherokee. Drop-off and return of the vehicle were very well managed and very quick.
Good, but the rental agencies are poorly signposted and far from the terminals. Allow 20 minutes extra.
good performance
Very good responsiveness
Very well
(Translated by Google) Good welcome, easy and quick pick-up and return.
Great vehicle.
Perfect
Top-notch company!
(Translated by Google) Very serious company: we arrived in San Francisco a day late, the rental contract was revised downwards following a simple phone call. The vehicle was in perfect condition. We returned the vehicle to Bozeman airport, forgetting a pouch inside. The staff there went out of their way to find this pouch. The price-quality ratio is excellent. We highly recommend this rental company.
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Good experience
(Translated by Google) Very good experience with Authentik USA.
The excellent communication and support are an undeniable plus.
DOLLAR, like all US rental companies, try to push you a lot of additional paid options, but otherwise go for it...
Car adapted to our needs
Facilitating
(Translated by Google) Perfect handling but difficult to find where to drop it off on return, the levels are poorly indicated...
Not useful
(Translated by Google) I chose Authentik USA so I would have a French contact person on site in case of problems. We had a car with a leaky tire and we had to go to the station to re-inflate it twice a day at our own expense. I notified our Authentik USA contact who told us to call ALAMO directly. In English, of course. In short, disappointed with the service, or rather the lack of service.
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Very professional. Commitments respected.
Scam when picking up the car
(Translated by Google) We encountered a problem retrieving our car. The advisor gave us a higher-class car without telling us the price (I'm not bilingual) and it was only later that I thought it was strange to upgrade us for free. Tanya, my Authentik advisor, was by my side during this problem which eventually got resolved but we lost time and energy.
Okay
Okay
Easy vehicle pickup/return
(Translated by Google) We were bothered by the size of the vehicle, a Ford Bronco, a bit small for a 5500km Riad trip, for 4 people, with 4 large suitcases + bags, despite being mentioned at the time of booking.
Good, but beware of forced selling.
(Translated by Google) The agency is efficient and handles a lot of people and vehicles; there was a 45-minute wait. Beware of attempts to force sales of additional services, especially insurance, which they try to sell as mandatory. Check with Autkentik before departure to understand what is mandatory, necessary, and optional. Thierry's salespeople are paid on commission, so the more they sell, the better it is for them. So be vigilant and stand firm. The car was equivalent to the Jeep Compass; it was a Ford in fair condition. But I would have preferred the Jeep. Be careful; there is no inventory of the vehicle's condition done at the agency. You have to do it yourself, take lots of photos and videos to prove the car's condition. The return is curiously very simple; you drop off the car and leave in 5 minutes.
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Not well organized but customer-oriented: found a solution
(Translated by Google) Not a model of organization in the sense that there was quite a lot of waiting time before getting through. Then, there was no longer any availability on the type of vehicle reserved (minivan). This is surprising and the first time I have seen this organization where the vehicles are not prepared and reserved in advance according to customer reservations. Nevertheless, the search for a solution was active quickly and a solution was found. We were kept informed regularly, the communication was good.
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From Nashville to Dallas.
(Translated by Google) Picking up the car at Nashville airport and dropping it off in Dallas was very easy. The reception staff were very pleasant. The vehicle was top-notch (Chrysler Pacifica S), very comfortable for 5 people, and the trunk was big enough for 5 suitcases, 3 of which were very large.
Recent and clean car
(Translated by Google) Waiting times and fees difficult to understand
Very good car but difficult reception/welcome
(Translated by Google) We had to queue and then wait more than 1.5 hours to get our car even though we had an appointment to pick it up.
However, the car was very clean and comfortable.
Nothing to report
No problem
Dollar, a company to recommend for a road trip in Florida
(Translated by Google) We were delighted with our stay, having rented our car through Dollar via Authentik USA for our Florida road trip in August 2025. Dollar is a professional company that met all of our customer expectations. The service provided by Dollar was high-quality and personalized.
Perfect
SUV rental in Miami
(Translated by Google) Car consistent with the reservation.
No other insurance was imposed on us during the pick-up.
We were able to choose our vehicle upon collection.
Good experience.
Bad experience with the agent at the car reception
(Translated by Google) The agent practically forced us to take the additional insurance, which we didn't want. Furthermore, the cleanliness of the vehicle was questionable.
fast and efficient
(Translated by Google) The formalities are quick and easy. I had the choice between several models in the category initially chosen. We took the opportunity to test the capacity of the trunks to determine if it could hold 4 suitcases + bags. Our choice was the Chevrolet Equinox.
Very good experience with Authentik USA
(Translated by Google) When I was looking for a car rental, I checked several car rental websites and the rates were quite high.
And when I went to the Authentik USA website, the rate was very attractive, so I confirmed my booking with Dollar.
When I picked up the car, everything went well, I was offered additional options which I simply refused.
However, when I returned the vehicle, I was told that everything was OK, but on the receipt subsequently sent by Dollar, I saw an additional cleaning fee of $100.
I contacted Koralie from Authentik USA by email, who intervened with Dollar, and I was reimbursed the $100. Thanks to her!
I therefore highly recommend Authentik USA.
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