Car rental
Very good experience with Authentik USA
(Translated by Google) When I was looking for a car rental, I checked several car rental websites and the rates were quite high.
And when I went to the Authentik USA website, the rate was very attractive, so I confirmed my booking with Dollar.
When I picked up the car, everything went well, I was offered additional options which I simply refused.
However, when I returned the vehicle, I was told that everything was OK, but on the receipt subsequently sent by Dollar, I saw an additional cleaning fee of $100.
I contacted Koralie from Authentik USA by email, who intervened with Dollar, and I was reimbursed the $100. Thanks to her!
I therefore highly recommend Authentik USA.
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Perfect
(Translated by Google) A very pleasant welcome, a brand new, very pretty car, for a very affordable price. Thank you.
Very professional and efficient organization
(Translated by Google) Excellent support and organization upon returning the vehicle to ALAMO Los Angeles (very fast). No bad surprises. We even had the choice of vehicle. Brand new top-notch car. RAV 4 as expected, perfect for carrying all our camping gear. Excellent value for money. Very satisfied with Authentik USA's email support and reassured to have a contact number in case of problems. We used your guide, very well done and very useful throughout our 600 km road trip in the American West. A memorable experience. THANK YOU!
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Scam
(Translated by Google) Despite your advice, we were trapped by an employee despite our several refusals. He used more technical language that we didn't understand, but he clearly told us, while holding our keys and the voucher, "You must take our insurance, yours is no good." Furthermore, the tank wasn't full even though he claimed otherwise. See photo with the gauge full and 300 miles of range, and during the second fill-up, I noticed the mistake. We were so shocked by his attitude that we didn't think to call you. Afterwards, the car was fine, the return trip perfect. However, I will use your services again, but I'll be much more thorough than this time.
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Perfect
(Translated by Google) Impeccable service and new, clean car.
Thank you
Good rental agency
(Translated by Google) We had rented a Nissan Pathfinder for 4 people with 5 suitcases. We were eventually upgraded and got a Chrysler Pacifica. We ran out of gas right at the start because the tank hadn't been filled, but Alamo solved the problem fairly quickly at no cost.
Even though the Chrysler Pacifica is a good car in itself, I wouldn't recommend it for a road trip because it's quite low and some places, like Monument Valley, require a large 4x4 or SUV.
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Nickel
(Translated by Google) Everything was very good, good vehicles with few kilometers; the only downside is the people at the desks who push you to take more insurance, otherwise everything was fine.
a much appreciated comfort
(Translated by Google) Jeep Grand Cherokee...top-notch for a month-long road trip and over 5600 km...no problems with the car, super comfortable for the adults in the front and for the teenagers in the back, a large trunk to fit our luggage and our trusty cooler!!!
Perfect
(Translated by Google) Car almost new, fully equipped
Friendly staff
Pleasant experience
Courteous and competent welcome (in French, moreover)
(Translated by Google) Very functional and clean vehicle, one drawback compared to the instructions: we lost time at the airport because we didn't know we had to take a shuttle to get to the car rental center.
Easy
(Translated by Google) Everything was ready upon our arrival. We had a Chevrolet Equinox (Standard SUV) sufficient for 2 adults, 1 teenager, and 1 child (4 carry-on bags, 2 checked bags, and a few extra bags in the trunk by the end of the trip). The car was clean upon pickup. Do a walk-around, report any issues, and off you go!
Alamo rental
(Translated by Google) Recent car no problems to report. Alamo team Denver airport professional and friendly. Quick delivery choice between two vehicles. Quick Tucson return. Smiling welcome. To recommend.
Car broken down 5 times
(Translated by Google) The borrowed vehicle was not maintained: when we picked it up at the airport, a warning light to change the engine oil was already on! The vehicle's battery died five times, roadside assistance took 2.5 hours to send a mechanic who didn't even change the battery! I reported it when returning the vehicle to the airport and nothing was done…
Everything went well...for now.
(Translated by Google) Simple and quick pick-up at Chicago airport, the employee wasn't pushy about selling options.
However, there was no inventory check, I was just told where the car was and goodbye. Once out of the poorly lit parking lot, at the first stop I noticed a multitude of scratches, not serious but clearly visible on the luggage loading sill, on one side at the rear and also on a wheel rim.
Nothing major, but nothing to make you feel completely at ease about the return.
The return was very quick, as it involved putting the vehicle in a lane and leaving the key inside. There were dozens of cars being returned at the same time, so there's no way of knowing if there will be any subsequent problems, hence the title of my comment.
I also had the unpleasant surprise of subsequently learning that I had crossed a toll bridge ($5) which was not well signposted, or not signposted at all, and I don't know when I will be informed of my obligation to pay this toll.
I had a bad experience in the past when, in a similar situation in California, I received a ridiculously high fine very late for non-payment of a highway toll that I didn't know I had to pay.
So wait and see.
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met our expectations
(Translated by Google) Location de voiture facile
Very good welcome at Alamo, we were able to choose our vehicle.
Scam
(Translated by Google) Arriving after an 11-hour flight and not really understanding the language, I was offered additional options. I accepted the toll tag and they added other options that I didn't want. In total, the car rental cost me 550 euros more than the price advertised on your website. Furthermore, I was charged for a full tank of gas, which I had refilled before returning the vehicle.
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good vehicle (Chevrolet Malibu: unknown here but recommended)
Great
(Translated by Google) Car recovered quickly and as expected. It was perfect.
Satisfied with our rental
(Translated by Google) We didn't get the car we expected but it was replaced by a similar one which turned out to be very good.
Great car for a great road trip!!
(Translated by Google) We booked a mid-size SUV for our Route 66 road trip! We picked up our vehicle in Chicago and returned it in Los Angeles. The car was almost new, super clean, and frankly, we were thrilled with it! To tell you the truth, I felt a pang of sadness when I had to return it. I didn't expect to have such a functional and almost new car. My exchanges with Authentik were efficient and quick. I thank the people I spoke with at Authentik, both by email and phone. All this with an unbeatable price. In short, if I were to go back to the States, I would rent from them again... it was great!!
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Before taking your car, you must know:
(Translated by Google) At Dollar, before leaving with your car, you have to endure (in my case) 20 minutes of someone trying to sell you additional insurance, another vehicle,... They should be selling carpets, even more so than car rentals. But I knew that before going in. Their rentals are cheaper, and they make up for it this way. Otherwise, I'm happy with the car, which only had 500km on the odometer.
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Good service, vehicle matches the offer
No problem
Top
CAR RENTAL from CHICAGO to SAN FRANCISCO
(Translated by Google) A vehicle rental, which went very well, I had some questions about my rental, the answers were very quick and precise. The vehicle was beyond my expectations. (2025 Nissan Rogue) Very low mileage, good comfort, very clean. Very easy to pick up, very easy to return. I thank ALEXANDRA ST LAURENT from AUTHENTIK USA greatly for her professionalism. I thank the company DOLLAR for the vehicle. I highly recommend AUTHENTIK USA. [...]
Fast and without any worries
Second time with Alamo, still just as good!
