Car rental

Good

(Translated by Google) a Toyota van for 5 which was perfect

No problem

(Translated by Google) Alright. No problem. Rape

good rental company but beware of the supplier

(Translated by Google) Authentic USA is a good rental company and offers good car rental prices. They have been responsive in responding Aix to various emails sent to them.
On the other hand, beware of the supplier! Fox's agent charged us for extra insurance without telling us. While we had clearly specified that we didn't want any more.
Another agent told us that this insurance was compulsory when this is not the case.
They have not been very honest.
So beware of the supplier! [...]

Not terrible

(Translated by Google) We arrive and they have the arrogance to start by telling us that it's a bad idea to go through Authentik USA and that they still have problems with them.
We had to pay for an additional insurance ($77), they wanted to make us pay $150 more. due to a "calculation error". We are already disappointed, but we go to get our car (without many indications). We start the car, and we discover that there was no GPS in the car when it was planned, we went back there and we had to pay it again (a ten dollars a day), the GPS didn't work, we went back there again and they gave us some. another. We set off again, after 5 miles the GPS turns off: it was unloaded; so we go back to; the agency (thanks to the GPS of our telephone). The car's cigarette lighter socket did not work. We are told that we can exchange our car (Jeep grand cherokee) for an equivalent (there was none) or superior: a white minivan: very big, really not practical nor very ;s beautiful. Then we are shown a second cigarette lighter socket in our car: we had to lift the armrest.
In short, after 4 hours of waiting and going back and forth to the agency, and having spent; 150 extra dollars, we leave with our big Cherokee and finally a GPS that works.
FOX rates were great when seen on the internet, but lots of (necessary?) extras We won't be going to FOX anymore! [...]

Good service; no problem with the car; efficient airport shuttle

road trip

(Translated by Google) nothing to do say again, service very good, responded to all our questions (first time in rental), and good service on the return and shuttle service to the hotel. the airport

Easy

Perfect to; all points of view

(Translated by Google) Little waiting to pick up the vehicle, none to return it, shuttle service provided to LAX airport after return, almost new vehicle, no forcing to take additional and expensive options

(Translated by Google) They made us understand that the $150 insurance was compulsory, difficult to discuss when our English is limited; especially since we don't want to take the lead when we arrive on vacation.
We got had. Shame . Apart from that no worries we are satisfied

Too bad there are state restrictions? MONTANA.

(Translated by Google) Hello miss,
While driving we passed over a piece of scrap metal we had to change a tire that had
exploded, Since we are waiting for the refund having done the necessary with the agency when we
returned the car. We are counting on you to close this case.
Looking forward to. Please, Madam, accept our best regards.
Mr and Mrs QUEMARD

Despite the surprise, our mini car (chevrolet spark) held up very well. to the furnace!

Professional and helpful

(Translated by Google) Avoid renting a standard SUV for 4 people with so much luggage: too small. We have been upgraded for the rental of a minivan much more comfortable than the SUV to cover 4500 km in 18 days. We have been repaired quickly during a puncture which required a change of vehicle for a vehicle of the same range

perfect!

(Translated by Google) Very practical and well organized. no waiting when returning the car. It was consistent with the description of the site, clean comfortable. To recommend

ACCORDING TO MY REQUEST

(Translated by Google) I HAD ASKED FOR A CHEVROLET TAHOE, I GOT A CHEVROLET TAHOE ON TIME AND WITHOUT WORRIES. NOTHING TO SAY .

Very satisfied with the car rental by Fox (excellent quality / price ratio)

(Translated by Google) Very satisfied. Just inquire beforehand about the compulsory and interesting insurance for California.

Very good location, excess damage of $150 for additional insurance

(Translated by Google) Very good rental and customer service
Too bad that ` receipt of the vehicle, they told us that if we were responsible for an accident, we had to add $150 to be insured; when I had taken all the necessary insurance at the start.

worry-free rental

(Translated by Google) No worries, the car was ready to go. San Francisco and return very easy to reach; Sand Diego. Very competitive rates. Thanks

Not easy

(Translated by Google) After redirecting us to a new station we did not have the reserved car. They offered us despite quite another car and with the help of Charlotte we were refunded difference, so finally good. The car managed to cover the 4,200 km without incident.

Waiting time too long

(Translated by Google) Despite Internet payment, we had to wait more than an hour and a half to finally arrive at the counter to sign the rental contract. The teller was busier; to try to sell us additional options than to take into account those already subscribed additional driver type. Once the contract is signed, a new queue to pick up the vehicle (this time for a reasonable time). &Acute;State of the premises carried out; to it goes fast.
The vehicle was as to clean and compliant with; our request. [...]

(Translated by Google) We appreciated the courtesy of the staff and their perseverance when we encountered problems with the initial Dollar supplier.

The fact that the staff has found a reasonable solution, brings us to; say nothing negative.

(Translated by Google) I enjoyed your availability, your friendliness; and your professionalism. Dot to improve? Nothing, Notting, Nada... Everything was perfect.

(Translated by Google) Ease reservation, clarity of the procedure. The recovery of the car as well as its deposit. Friendliness people.

(Translated by Google) Très clair - Très bon intermédiaire

(Translated by Google) We appreciated your customer service and responsiveness! We had a concern about the amount withdrawn. by the lessor on our account and you have done everything to help us. Many thanks and well done!

(Translated by Google) Exceptional experience. We appreciated the very good communication with the advisor, the clarity information concerning the rental, the information provided on the operation of the car, the rules of conduct in the USA, etc... Everything has been taken care of. perfect, which greatly contributed to to the success of our trip.

(Translated by Google) I have been very satisfied. I enjoyed the displayed price, competitive and reliable, the possibility of to modify the reservation dates without additional cost as well as the reactivity; from my advisor.

(Translated by Google) We liked dialogue and responsiveness; has any questions.

(Translated by Google) Exceptional experience

(Translated by Google) I only rented a car via the website and I am very satisfied.

(Translated by Google) I really liked availability of the correspondent, the relevant advice, the speed; but the reception of the rental house left to agrave; desire!