Car rental
Disappointed with the car
(Translated by Google) We had chosen a Sedan to be comfortable on the roads. We had already driven in Chevrolet Malibu and we had been charmed. However, at the Dollar agency in San Francisco, we were "upgraded": we were entitled to a compact SUV. Admittedly, the trunk was high but the interior space was reduced and the car had little power. It's clearly not the same ride comfort... [...]
good agency
(Translated by Google) Efficiency and speed
Dollar car rental
(Translated by Google) I rented a Ford Taurus - Class G through Dollar Las Vegas.
The vehicle was 4 years old and had 40,000 miles on the odometer, a bit much for a rental car.
The vehicle was not perfectly clean at the reception...
A battery charging problem appeared after two weeks. The breakdown service and change of vehicle in L.A. went very efficiently.
I therefore salute this efficiency.
[...]
On the road en confort
(Translated by Google) Very good value for money. Very long wait for the pick-up of the vehicle
Perfect
(Translated by Google) Everything went perfectly.
Prior to pick-up, my questions regarding insurance were answered very quickly.
The car met my expectations.
This for an unbeatable price!!
car rental with Authentik
(Translated by Google) No particular concern at the rental agency in the United States. A very good follow-up from the Authentik service, very reassuring, very available. I appreciated the regular emails before our departure which allow us to take stock and bring together all the useful information and all the points to check.
Thanks to the team
Road trip ouest usa
Intermediate car rental
(Translated by Google) Good welcome
No nasty surprises
Clear explanations
Non-compliant service
(Translated by Google) Hello,
Unfortunately, we are particularly disappointed with your vehicle rental service, which did not comply with our order and our expectations.
Our rental provided for a JEEP Grand cherokee/HYUNDAY Santa Fe type vehicle and we were given a Chevrolet Equinox (25% less volume, 4L engine VS V6, etc.) Result:
- 4500 km in 3 weeks at 4 with 3 hand luggage on the back seat
- We paid 3000€ for a rental that is worth 1500€
You should probably know it since you present yourself as specialists in the field, the car in a Road trip is essential and is an integral part of the trip, and in a trip to the USA even more so. This is why we decided to take the slightly higher-end model which corresponded to our needs in terms of space and experience for our trip.
We thought given the price that we put in this service that would be guaranteed, this was not the case.
Finally, when we presented our problem to you, you never tried to solve it, from your point of view the contract was respected, an SUV is worth another !!, evading your responsibilities and sending us back to the Dollar final lessor.
[...]
Good organisation
(Translated by Google) Very easy to pick up and return the vehicle. Recent rented vehicle in accordance with our request. Pay attention to the options that the seller offers you when picking up the vehicle: it is not always very clear.
Convenient and affordable
(Translated by Google) I rented a car through Authentik. The rates were very competitive and all I had to do was show my voucher to Dollar. The only problem was the 1 hour queue at the Dollar office at the San Fransisco airport to be able to pick up the car but that is Dollar's responsibility and not Authentik.
Very well
(Translated by Google) 1 hour of waiting at the counter to finally have the pleasant surprise of being upgraded.
Friendly staff
Disappointed
(Translated by Google) HONDA CRV vehicle, Missing kit for setting up a tire in the event of a puncture (tire removal key missing + towing necessary) only the crix and the tire were present and obligation to buy this key because a puncture occurred at 7:00 p.m. (help from an American couple to buy this tool). Dollar after discussion with a manager recognized the omission and gave me a credit note on the purchase of the key valid for one year, but I am afraid that the security checks are not done at DOLLAR. [...]
Very good experience
(Translated by Google) Excellent experience! We rented a car for a 1 month road trip. Everything is to be recommended: authentik usa listens and has been able to find solutions to our problems. A very special thank you to Alexandra with whom we exchanged: listening, benevolence, kindness,...
perfect service
Very good rental car
(Translated by Google) We had a nissan kicks, in very good condition, with few miles on the odometer (9000) which was really appreciated, good car which played its role to perfection. Perfect recovery in San Francisco, we got there before time, no problem, pleasant staff. Small flat perhaps for the handling, no explanation, we were not used to driving an automatic, after a little research on the net we found our answers. Return of the car to Los Angeles, ultra fast, super welcoming staff, nothing to say, really perfect. The booster seat for our daughter was a little cheaper than expected, so a good surprise. Perfect experience, I would go back to authentik usa for our next trip. I just find that the price of the rental in summer is quite excessive but through you the rental remained cheaper than elsewhere. [...]
Car in average condition
(Translated by Google) We did not have the requested model, but a small jeep which made a very unpleasant noise on the road, maintenance not carried out (the oil change light on) with the damaged rear bumper. All this not written on the delivery and reproached limit on the return.
Ideal vehicle for 5
(Translated by Google) Hassle-free collection and return of the vehicle.
car rental
(Translated by Google) Everything was facilitated with the reservation made via your website.
On site, all you had to do was give the voucher sent by e-mail and the person from the agency at Dollar took care of everything.
I will reiterate my next vehicle reservations via your agency. It was perfect
Almost new and well equipped SUV
(Translated by Google) We had an almost new chevrolet tahoe that had WiFi. Very practical, very large. We were able to do monument valley and oceano beach without difficulty. At 6, we were well settled and had enough room for 3 gray bags and 4.5 cabin bags in addition to a cooler and our backpacks. Ideal for a 3 week road trip.
Perfect
(Translated by Google) We asked for a Chevy Tahoe and that's what we got. No problem. Everything was perfect except for one detail: the return rental in LA closes at 11 p.m. and does not open until the early hours of the morning. We would have preferred to Return the car at 5:00 a.m. and avoid returning it at 10:30 p.m. and sleeping at LAX.
Fast and effective
Moderately Satisfied
(Translated by Google) Dodge grand caravan quality car
I had pre-filled the forms, that. Was useless waiting for 1 hour in line, and then more than half an hour of paperwork, we had a puncture which corresponds to almost 6 hours of loss of time because no spare wheel and there is no emergency service on American highways
In the end, they completely changed our vehicle, in short, no service worthy of the name in the event of a breakdown.
[...]
1st experience with Authentik
(Translated by Google) Very pleased with how quickly they responded to our questions.
We rented from thrifty, we had to have a chevrolet malibu. We got an SS camaro (a higher category) thanks to a commercial gesture from the agent at thrifty at no additional cost.
Bon service
(Translated by Google) Rental of a Pacifica Chrysler for 3 weeks. Spacious and clean car. Easy city rental pickup in San Francisco. Good value for money by booking 6 months before.
Return of the rental to the Las Vegas airport a little out of the way: allow time.
Service excellent
(Translated by Google) Very easy booking with no bad surprises, gigantic car for the category (Ford Edge instead of the planned Hyundai Santa Fe), fast pick-up, everything went very well!
Improvement
(Translated by Google) Highlight additional costs, non-compulsory insurance, 200 dollar deposit. They insist a bit much that you take the toll system when there is nothing when you go to the parks. Take the empty tank instead. More expensive than outside the airport. No GPS as we are used to in Europe. But you can plug in your phone, explain the procedure… You really don't need an international permit. Hard the parking system in San Francisco, give advice. [...]
Impeccable
(Translated by Google) The Authentik team has always responded extremely quickly to our questions before booking but also just before our departure.
Everything went very well and I will therefore go back to Authentik on my next car rental in the USA.
no follow-up in French which poses a problem, higher cost
(Translated by Google) plan a good budget in addition .... and require an inventory of the car, take pictures
Service at the top, quick availability and return in a zutre
(Translated by Google) Excellent service quality and price - car lived up to our reservation.