RV rental

satisfied

(Translated by Google)
I didn't use the advisor's services, so it's hard to rate her.

Very well

(Translated by Google) Vehicle very well equipped and in very good condition. However, it would be desirable for an explanatory brochure to be available in languages other than English.

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Complies with the descriptions

(Translated by Google) Very spacious RV, lots of storage, lighting. Nice size fridge and freezer. Great autonomy of water and electricity (unlimited generator very useful for the air conditioning in the middle of summer). Mosquito net on all windows and main door. Ideal for our mode of travel (the children felt at home, no need to pack and unpack, possibilities to stop and eat anywhere)
The downsides: motorhome supplied very dirty, aging (worn, dirty fabric), only one set of keys, only one set of sheets (optional) for 3 weeks, motorhome for 7 people but crockery (optional) for 6 and table interior for 4, extra outdoor seat, mass check-in and return, no warm welcome, Massive leak at the water supply not reported when picking up the motorhome
[...]

A very good experience with AUTHENTIK!

(Translated by Google) A good accompaniment to the preparation of our trip! The AUTHENTIK advisor was attentive and offered us suitable itineraries according to our time constraints. We finally opted only for the rental of the vehicle even if the road trip proposals were interesting, we wanted autonomy and the possibility of adapting our program according to our desires.
Note the excellent quality of the Western USA travel guide downloadable from the site as well as the recommendations from the Blog! [...]

perfect

First successful VR experience.

Very good motorhome

(Translated by Google) The only downsides were the mattress of the main bed (double bed), of a strange material, like plastic. As these are normal sheets that are provided with (and not fitted sheets), each evening they had to be put back in place because it was slipping.

CAMPER FOR 5 PEOPLE

(Translated by Google) The personalized tour does not take place. You are given a piece of paper on which you must write down what you see as a defect on the RV. We watch a video that gives explanations for emptying, use,... There is the bare necessities in the RV (5 forks, 5 glasses, 5 plates,...). No surplus. A computer problem meant that we waited a bit for the day of the grip. During the return, the person in charge of the control takes a damp sponge to see the impacts on the windshield whereas this is not done when it is taken. For 5, it was but we think to take bigger next time to avoid having to make and unpack the beds every morning and every evening. Driving on American roads is quite easy. [...]

Great rental experience

Great first experience

(Translated by Google) The presentation by Cruise America is much too fast. Do not hesitate to ask them to repeat things. Watch the film carefully first.
They handed us the RV with the sewage valves open which is normal, but they didn't even bother to close them during the explanation...so we left with the valves and cap open...
Otherwise very good RV, almost new. No problem with return. [...]

Good quality

(Translated by Google) Motorhome in line with our expectations and the descriptions. Getting started in Los Angeles, branch a little too remote but very friendly welcome. No technical issues and response from the support service for a very reactive technical question. Well-placed Las Vegas branch and friendly welcome.

Excellent stay

Bon services.

(Translated by Google) Convenient to use, easy to drive.
Long wait (3h) for support.
Simple and efficient check-out.
Locations of agencies very out of the city centers (40 'from Los Angeles; 50' from San Francisco). Far, therefore expensive to connect.

Very good except for the condition of some equipment

(Translated by Google) The motorhome was consistent with the photos but some hiccups: some joinery to be redone or the operation of the fridge.
But otherwise everything was great!!

Camping-car C25 Cruise America super

Perfect service from Authentik USA and our advisor

(Translated by Google) Perfect service from Authentik USA and our advisor before, during and after our trip.

Super cool

(Translated by Google) Superb road trip in the jucy

Ok

Concentrate well to appropriate the machine

Grandeur

(Translated by Google) Perfect service.

apollo san francisco

Perfect location and service.

(Translated by Google) Nothing to complain about.Virginie from Authentik answered quickly and well, always, by phone or email, to our questions, before the trip, and this from the first contact to inform us about the possibility of renting a motorhome from them.
At El Monte the service is also up to par, shuttle to take us to the hotel, explanations (by Sandra), camping car equipment. Reimbursement of a taxi to take us back to the hotel on our return, in the absence of a shuttle.
We can only regret, even if it is announced, that we left very late (5 p.m.) on day 1, we were the last and there was a crowd, from El Monte.
To recommend!!! [...]

A beautiful, practical house

(Translated by Google) We had taken the biggest for 4 and we made the right choice. Enough room for everyone to have their own privacy and all roads lend themselves well to it... just one or two hours to take it in hand.

Accommodating staff to offer motorhome better meets expectations

a motorhome well adapted and meeting our expectations

(Translated by Google) The reservation, handling and use went very well.
With the pick-up option, it is important to note that the return even to downtown SAN FRANCISCO where we ended our stay was included.
No surprises and a presence of Charlotte during our questions.
Point to improve, the reception at AMERICAN CRUISE or the smile was an option not included!!! [...]

very good service

Good vehicle, limited space

(Translated by Google) We had 2 travel bags for 3 for nearly 3 weeks. Result between our luggage and the huge bedding kits provided by jucy, we played tetris every morning and evening. You have to be organised.
Quick and average departure briefing.
The GPS provided did not work, we had to come back and they had to try twice before finding one that worked.
The manual provided is too brief.
Be careful, provide personal lamps because the light of the van only works for 5 minutes and is not really practical to turn on and off (in our model in any case).

The kitchen is well thought out. We were able to cook simple meals. Provide gas refills in advance, they empty very quickly.

The Penthouse is comfortable, the mattress is of high quality.

Good vehicle to drive, goes everywhere. Consumption seems reasonable [...]

New vehicle well equipped, but bad experience when taking possession

(Translated by Google) We had to wait almost 4 hours when picking up, even though we had made an appointment at noon. During the wait, no information was given to us on the reason for the wait or the evolution of the wait. The RV was new and very well equipped, but the right mirror was broken which made driving difficult. At the beginning of the trip we had a little problem with the oven and we wrote an email to Apollo, but we never received a response. Finally, the day before the delivery we learned that the return address had changed... [...]

apolo agency

(Translated by Google) Unfriendly staff, it strongly encourages to take additional insurance. Do not take the time to explain well, tell us clearly that there are people after us. The generator broke down 2 hours after departure. What led us to review certain things