RV rental
Have a good trip, but I wouldn't do it again.
(Translated by Google) As foreign people who speak a little English, the person doing the check-in did not take into account that they needed to speak slowly. The check-in was therefore too fast, with not enough relevant explanations on the interior use of the camper. We had to search the vehicle's written guide to understand the operation of the batteries, electricity, gas usage, etc. (a document that, moreover, does not exactly match the same vehicle we had).
The vehicle's pedals are very high, and yet we don't have small feet. It was uncomfortable to drive.
The dish kit includes plates and cups that are not plastic. Not a very wise choice for a vehicle sensitive to the slightest bump on the road, breakage is difficult to avoid.
The rental of the 2-chair kit was appreciated, as was the possibility of paying for pre-filling to return for check-out without worries.
Cleaning is necessary inside; it leaves with disinfectant wipes, so we doubt the cleanliness.
The trip went well, but counting the rental price + the price of gasoline for a heavy vehicle + the camping pitches (without which we have no water and electricity, therefore access to sockets and microwave), it comes to an excessive price.
Check-out went well and was quick.
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Been going for 3 weeks after an initial breakdown.
(Translated by Google) We initially set off with campervans where we had a really bad experience, the van broke down which complicated our trip, but we were then able to continue with Traveller's Autobarn. This van is super well equipped. We can stand up in it, which makes a big difference to the comfort, and there is a real kitchen inside.
Very good RV rental agency.
14-day Road Trip in the American West
(Translated by Google) We had a pleasant stay for our first family experience (couple with 3 children aged 8, 5, and 3). Unfortunately, the refrigerator was not working, but customer service supported us by offering various solutions, and we were able to obtain financial compensation. In addition, Alexandra from Authentik USA provided excellent support and advice before and during the trip, allowing us to feel confident. Thank you to her!
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Satisfied, but with some dissatisfactions.
(Translated by Google) The welcome from the person driving the shuttle in Los Angeles was not very warm. The RV check-in was easy.
Regarding cleanliness inside, the sun shade wasn't very clean, and the sheets, although clean, didn't smell good.
For the return to San Francisco, no one had warned us that after a certain time, there is no longer a shuttle to take us to the airport, even though we were on time for the return at 10:30 am. We had to take an Uber.
In the end, we are satisfied, but not with everything.
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Well-used vehicle.
(Translated by Google) In the rush of your trip, you neglect the small details, and once on the road, they ruin it for you. Take your time at the start, refuse what doesn't suit you, because afterwards it will be too late.
RV for sale with defects.
(Translated by Google) The RV was dirty at pickup, and the electricity at the outlets didn't work, which we didn't notice right away. The pickup in San Francisco went so-so, with contradictory explanations compared to the videos we had watched beforehand. In the end, we followed the recommendations from the videos and not from the branch. The condition of the vehicle was also not great, several boards were falling off. But at least it makes you worry less and you don't need to pay as much attention.
The return to Las Vegas went well. In the end, we still had a lot of fun despite everything.
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Beeva van rental
(Translated by Google) Comfortable and spacious van. Clean when we picked it up. Check-in a bit too fast because 3 vehicles were being rented that day. Therefore, lacked some information. Fortunately, we checked the kitchen equipment ourselves because we only had one knife and fork. Anyway, very few utensils, we had to buy glasses, a salad bowl, and a bottle opener. Check-out even faster than check-in and the staff does it alone! If you check everything and make sure everything is explained well, it's a good rental company.
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American West road trip
(Translated by Google) Branch near Las Vegas
Easy access
Service and reception ok
Make a video on site of your rental before departure even if you sign a voucher with the staff, this protects both parties and avoids omissions
New motorhome. Easy check-in and check-out. Very good!
A road trip in the Midwest
(Translated by Google) We were very satisfied with our campervan rental this summer. Everything went very well, both during the pick-up and the return: the organization is smooth and the staff is welcoming, friendly and available, which inspires confidence from the start.
The campervan was in good condition and met our expectations. Only small downside: we found that it lacked a few comfort options, in particular a reversing camera, which would have been really practical for maneuvering.
Apart from this point, the experience was very positive and we recommend this agency for its professionalism and the quality of its service.
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Not as good as imagined
(Translated by Google) That was the negative point of our trip, the campervan turned out to be both extremely noisy and also unsanitary in terms of the water. We had to change it after harsh discussions with El Monte. The new one was better regarding the water, but the interior comfort still left something to be desired. For the price we paid, we expected better.
Satisfied
(Translated by Google) The rental was entirely satisfactory from a functional point of view, both the motor and the campervan equipment. We had no breakdowns or problems that affected our trip.
Just a little disappointed by the points below:
Lack of outlets to charge phones. We had to buy a cigarette lighter adapter which was the only charging point during the entire road trip.
No Bluetooth car radio. Only radio with no connection possible. If I had known, I would have brought a portable speaker...
No cleaning kit provided. At least a dustpan and brush would be welcome. We had to buy one on-site and then leave it for the next renter.
The interior of the campervan is a little dated but not bothersome. As indicated above, everything worked perfectly.
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Trip to the United States
(Translated by Google) We were a family of five and rented an RV for 17 days. We traveled nearly 1700 miles and everything went perfectly. The vehicle was of very good quality and the team took the time to explain in detail how each piece of equipment worked. Without hesitation, we would use their service again for a future RV adventure.
An unforgettable trip!!
(Translated by Google) A great experience and an unforgettable trip.
A very functional motorhome suitable for our family of 4.
El Monte RVs are reliable.
Very easy communication with Virginie, whom we thank for her availability and advice.
Motorhome Quality
(Translated by Google) We had an old generation motorhome and it was not stipulated in the contract and price, with a toilet and shower in the room (not comfortable and unpleasant with the smells). The explanations were rushed, and the equipment was either dirty or defective (the pipes managing the wastewater for example).
Very good reception and return / poor assistance
(Translated by Google) We recovered the vehicle without problem, it was clean. However, we had a lot of difficulty reaching assistance following a problem (the retractable entry step was no longer working). Despite text messages, calls, and email, no one responded, we had to drive like that. This, however, did not pose a problem for them upon return.
The AF33 camper is ultra comfortable and easy to drive even without experience with large vehicles.
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Could do better
(Translated by Google) 3 days without hot water
An appointment not honored by the assistance (a lot of time wasted)
A vehicle poorly checked before our departure
A ridiculous compensation
Very good vehicle, very functional and very easy to handle
Dirty and used motorhome
(Translated by Google) The provided campervan was at the end of its life, over 200,000 km, leak in the fresh water tank, dilapidated window seals, unscrewed interior benches, dirty shower, damaged exhaust etc. At least, we didn't risk damaging it further.
No introduction, just did you watch the video...
But otherwise, it did the job and we weren't bothered.
We must have gotten the bad one.
More than 5200 km at its wheel. You have to understand that the fuel consumption is gargantuan, especially in the mountains (we averaged 25l/100 km).
There were 5 of us, the space isn't great but it worked with acceptable comfort.
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Beautiful Memories
(Translated by Google) Impeccable and personalized welcome, available during the handover.
Return was the same.
The campervan is a real little house on wheels. However, plan for a good petrol budget, it consumes 25 L/hour. The price of fuel varies considerably, we saw it go from $2.83 to $6!
A couple of things were missing.
The outdoor table and chair pack is really bad, low-end, old and not checked. Two out of the four chairs were broken. The plastic table was all scratched and dirty.
The sheet pack was adequate, a few dirty sheets with stains. Too bad. We had a problem with the gas water heater (significant flashback when starting it up mid-stay). I had the online service who found me a repairman on the road, so I confirm that the assistance works; but we couldn't get it repaired, the garage closed at 7.00pm and we arrived at 7.30pm, it's a shame we weren't warned. They found the garage in Zion, but our accommodation reservation was in Hurricane. I wasn't going to go back to Zion (a detour at my expense of more than 40 minutes each way); they should have suggested a repairman in Hurricane, our camping spot for 2 days.
In summary, El Monte is, I think, a serious company, I compared other campervans (Cruise America, etc.) the vehicles seemed more worn.
IF we do another campervan trip, I will book through this company.
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Okay
Great campervan, functional and spacious
Great customer service and top-notch motorhome/RV
(Translated by Google) 1 month in a C28 RV with a slide-out, we were very comfortable, 2 adults and 2 children.
We had a problem with the water pump for the sanitary water, and Road Bear customer service was excellent in directing us immediately to repairers, so in 1 hour it was fixed without any discussion.
Although imposing, this motorhome drives very well and was very well equipped by taking the kitchen equipment option.
At Road Bear, I recommend arriving fairly early because it allows you to retrieve a lot of items and ingredients made available by people returning their RV in the morning, for example salt, oil, kitchen knives, sometimes barbecues, wood, fans...
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Happy RVing/Good motorhome
(Translated by Google) Camper van met our expectations. The camper van had some signs of wear but nothing bothersome. However, we had a problem with the water fill hose which had been torn off, so when we wanted to fill the water tank, the water flowed into the RV and not into the tank. Fortunately, my husband is handy and managed to find where the problem came from because El Monte didn't answer our emails or messages. We also had a problem with the TV which fell while we were driving and broke. But El Monte didn't make a fuss when we returned the RV and told us that it could happen and didn't charge us.
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Good. But
(Translated by Google) It went well but imperfect cleanliness, the campervan tour was quick (too quick especially for beginners) and with a confirmed message of a tire pressure problem and finally a tank only 3/8 full!
Comfort
(Translated by Google) Very basic sleeping comfort. Click-clack sofa bed with large wavy shapes and therefore uncomfortable for the back. You should simply provide a good mattress topper to alleviate this discomfort.
Very serious and very comfortable campervan
Overall, the stay in the RV went well.
(Translated by Google) Well-equipped and functional RV.
A more thorough check-in would have been appreciated to better understand how the various amenities work (in addition to the video), and especially to identify any defects (bent power outlet and water pipe leak due to missing seals).
1 month trip in a C30 RV
(Translated by Google) Good experience in the Cruise America RV C30. The advantages: vehicle in very good condition and the grey and black water drain system on the same connection is very practical. Disadvantage, the lights on the ceiling turn on which is impossible for children (especially in the toilet), it's a big vehicle with a big noisy engine and it consumes a lot (like an American). Pick up and return are very simple and fast.
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Very dilapidated motorhome and terrible service
(Translated by Google) Terrible service upon pickup and return, no hello or goodbye. Tried to charge me for 4 hours of generator use when we didn't even turn it on once. Provided sheet was the wrong size. RV was very dirty, not cleaned before pickup. Air conditioning only worked intermittently. Fuel tank wasn't full upon departure. No brooms. No toilet paper. No service provided but we were charged $50 for service, is this normal? I'm still waiting for an answer.
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