Car rental
Very practical car running very well but not modern
(Translated by Google) Car picked up in Salt Lake City, very administrative employee of the rental company.
The vehicle was very practical, a bit dated without the Android Auto function.
Very correct for 6 people.
instructions for debit cards
(Translated by Google) everything was perfect except the info about the declined debit cards
I received an email from dollar company, excerpt below:
Did you rent with a debit card? Any additional funds that may have been held for this transaction that are due back have been released now that your rental is complete. Please refer any questions you have regarding the availability of those funds to your banking institution. For additional information on our debit card policy, click here.
This excerpt proves that I could have rented with a debit card, contrary to the information contained in the email you sent me. I had to apply for a credit card from my bank which resulted in a charge for nothing.
Cordially,
[...]
Good experience
(Translated by Google) We had opted for a small vehicle, then upgraded on the spot. Thanks to Ramy for his advice (local Dollar agent).
We had to wait a bit for the vehicle to be delivered to us, unfortunately we could not choose it. Small flat, the rear windows did not close properly and the vehicle was not perfectly clean.
Overall very satisfactory experience and we would not hesitate to re-rent with Authentik and Dollar.
[...]
Very satisfied with the service of Authentik USA
(Translated by Google) Excellent satisfaction with the reservation service through Authentik USA.
Small problem: the address given for returning the vehicle to Los Angeles airport no longer exists... Thrifty have moved to Hertz.
Road trip USA 2022
(Translated by Google) Very good vehicle for a family with suitcases
Full option
Very good comfortable cruiser
Very happy, I recommend aunthentik usa without hesitation
(Translated by Google) Delighted to have rented our car with authentik usa, we will do it again without hesitation if the opportunity arises.
Decent service but surprises!
(Translated by Google) The assigned vehicle did not really correspond to the description made, it is necessary for luggage to think about understanding small luggage. So on arrival significant additional cost to have a vehicle where to put the luggage. $800 more! However, the vehicle is very well equipped.
Remember to update the return address on the documents. The address has changed, the premises are now closed.
[...]
Very well
(Translated by Google) Everything went smoothly from start to finish.
Good support at the beginning with a good summary of the contract. Quick return to leave the car.
We appreciated that a full tank of gas was offered.
good car
(Translated by Google) Beware of the scam at the counter, the person tries to add services that we absolutely do not need. And get angry if we try to better understand the service
Very well
(Translated by Google) No particular worries for the rental. Everything went well !
good car
(Translated by Google) Good car but a little expensive in the end
Efficiency
Very well
(Translated by Google) Renting a car through DOLLAR. Everything went very well from pick up to drop off. Very quick recovery of the vehicle at San Francisco airport, we had a KIA SOUL which was recent and perfect for 2 weeks of Road Trip, the car was quite spacious and clean. Attention, the type of fuel is not specified as in France on the tank so remember to ask for it at the counter. We forgot to ask for it and had to call DOLLAR back to find out the type of fuel and they were responsive and easily reachable. Regarding the return also very fast, 5 minutes watch in hand. If we have to go back to the USA, we will go back to Authentik and Dollar. [...]
very well suited vehicle
Thifty = catastrophe
(Translated by Google) No one from no one and liars. Your questionnaire is good because I was going to contact you about it.
The gentleman who took care of our file (after a very long wait) threw my driver's license in the trash while manipulating papers which I wonder if it was not voluntary. He held me, straight in the eyes, then pretending to watch his surveillance video that he hadn't done it when I had seen him throw papers in a locked trash can (go figure out why.. .). Then he told me that he couldn't look inside because he didn't have the padlock... After yelling very loudly, his Manager came with the key for the trash can and miraculously found my driver's license !
He then made fun of me, laughing a lot!
Finally his colleague to try, for the second car which was taken care of by another person from our small group, to sell us additional insurance. In the panic of the disappearance of my license, I await the return of this person to know if they debited additional fees.
And finally, endless waiting to pick up the cars (2 hours in all!). All that to tell us that we were going to have a great car (actually just the one ordered and barely clean with a mirror that kept falling off) and the other not cleaned!
In short, a disaster .... The worst agency that I have been in contact with !!! And with dishonest staff...you have been warned...
[...]
Very good services and follow-up.
(Translated by Google) No complaints. Rental in line with expectations. no surprises in terms of prices. Good follow-up of the file
Correct
(Translated by Google) We received a hyundai Kicks and not an Elantra.
No engine power.
Location voiture THRIFTY SAN FRANCISCO DOWNTOWN
(Translated by Google) Fast vehicle pick up.
Fair condition.
Return without problem.
Satisfied overall.
Not easy to find bus transfer from Los Angeles airport to Dollar rental office
(Translated by Google) Please note: return the vehicle with the tank empty (contrary to what is advertised). In our case, we did not return the vehicle to the starting point
Car Rental Road Trip American West
(Translated by Google) At Los Angeles airport, no information desk or agency at the exit. Find out how to get the Car back....hummm Atmosphere. After 11 hours of flight.
Not knowing what to do because the agency was outside the airport, we took a Taxi to drop us off there. The latter drops us off at the address indicated by Authentik USA (address unknown for 5 years....Atmosphere)
Here we are forced to walk for 3kms under 32° through the roads of LA Airport to arrive at the agency after 1h30 of walking with the 3 suitcases.
The welcome is not necessarily warm.
Hmmmm....atmosphere
Everyone to see
[...]
Always imponderables and additional costs
(Translated by Google) I booked a car for a stay in the USA (San Francisco Airport), through AUTHENTHIKUSA. I chose the THRIFTY rental company and paid over €100 extra for an additional driver and a full tank of gas. The day the car was taken, we were almost forced to take out additional insurance of $111, I was not asked for any proof for the additional driver and finally I was told that I had to return the car with a full tank ($50) when I thought I had paid for a full tank of gas!!!
I'm not talking about the car which was well used (75,000 km for a Ford Fiesta) but this is attributable to THRIFTY and not to AUTHENTIKUSA and the Covid.
In short, very disappointed with the reception at THRIFTY and I have the impression that I paid $111 at least once for nothing because I had to take out additional insurance and return the car with a full tank.
Very disappointed also with AUTHENTIKUSA which nevertheless does a very good job with its Road Trips, but which does not bring any added value to a classic rental company, even which charges you fees which in my opinion were useless
[...]
Quick support
Everything was fine.
Like on wheels
Very good value for money
(Translated by Google) We had another car than the dodge caravan, much better, GPS included!
to know that at MSY, a shuttle bus located outside the airport awaits you to take you to the Car Rental 24/24
Be sure to present your voucher as soon as you arrive at the car rental desk!!
very satisfied.
supplement charge
(Translated by Google) Hello after returning the vehicle with a full tank while the thriffy agent told me that everything was ok I have just been debited the sum of 477.95 euros could you explain to me thank you
good value for money
(Translated by Google) Easy to find at San Francisco airport. Attention: without asking anything, the rent dollar charges me $800 for additional insurance!! In front of my refusal, the invoice goes to 0 $!! Ditto for refueling: you don't have to do it when you return the car, they take care of it at a supposedly more attractive price than at the pump. Reading the contract, it is charged $8 per gallon, which I paid $4.86 at the garage next to the rental company!!
You have to pick up the vehicle directly in the car rental company's parking lot....no information on the car or finding the vehicle when picking up.
Clean car, above the average standard, very well equipped: a treat on the roads of the U.S.A.
[...]
Good mid-size car
(Translated by Google) Especially drive mode on long straight roads
Almost perfect ! Simplicity, efficiency and transparency!
(Translated by Google) Great rental experience through Authentik. The cost is interesting. Insurance is included. Very clear instructions.
I put 4 stars for the car which was in a somewhat basic livery (Jeep Renegate) without options. But everything else was perfect!
Very good, price and service canon
(Translated by Google) Autentik usa: great, the rental company a little less, our vehicle was returned to us with the oil service which was on and the brake discs were veiled. Otherwise, great!! We did 2300 miles!