Car rental
Dollar Rental
(Translated by Google) Relatively easy to access via the airport shuttle. The reception was perfect. It is necessary to follow the advice of the roadbook concerning the additional costs proposed. Indeed, additional services have been strongly recommended to us... the bill can quickly double... do not give in. Regarding the vehicle, it was a Jeep Cherokee in excellent condition. the trunk was barely sufficient for 3 large suitcases and the electric cooler. [...]
Simplicity
(Translated by Google) Simple and easy car recovery.
It was quick.
Perfect
(Translated by Google) Quick vehicle pick-up in accordance with the request, clear information received from the lessor. Vehicle in perfect condition and with lots of options. Quick and easy vehicle delivery. Shuttle to reach the airport easy and without waiting.
Quick response from Authentik to my questions. I recommend ++
Fast
Perfect
(Translated by Google) Competitive prices, easy collection of the vehicle and very clear information from Authentik on the various (expensive) options offered by car rental companies help to avoid unpleasant surprises!
Beautiful car
(Translated by Google) Very nice car. Complicated to have a GPS without a telephone connection. We had to wait 1 hour and change cars while booked. Otherwise very good car for a very fair price..
2300 miles on the west coast in a Chevrolet
(Translated by Google) I had rented a Kia but got a Chevrolet which did the trick anyway. Taken in San Francisco without problem, the address of the thrifty agency for the return to the Los Angeles airport was not the correct one, the agency was moved a few blocks further….
Service correct from the Dollar part
(Translated by Google) When we pick up our vehicle in Las Vegas, we are told that there is no longer a minivan available but that they will look for a solution.
Initially, it is planned to provide us with a large SUV type vehicle instead of the minivan that we had reserved.
However, after about an hour of waiting, a Chrysler Pacific minivan - arrived directly from the cleaning - was delivered to us.
The cleanliness of the vehicle is not optimal, but we still appreciate the efforts made by the Dollar staff to provide us with the type of vehicle that we had originally reserved.
We are aware that these concerns are linked to the current shortage of vehicles available in rental fleets, following the Covid.
[...]
Very good experience
(Translated by Google) The car rental went very well. Little bit of stress at the beginning because the first name on the credit card did not correspond to that of the driver. We had a charming and very efficient person on the phone who quickly arranged everything.
I will go back to view next time.
Road trip between San Francisco and San Diego
(Translated by Google) When picking up our vehicle, the lady at Avis SF insisted on selling us insurance. On my contract with Authentik USA, it was clear that I was protected with the FAQ27. The lady refused to read the document and persisted in wanting to add assurances saying that in the state of California it is different. This same unfriendly lady also wanted to add an amount of $14.99/day for a second driver even though it was listed at the bottom of my contract. She said it was not in my online file. In short, we called 2 times at Authentik USA where a savior helped us. On the first call he guided us and on the second he phoned the Avis SF supervisor so that we could leave the agency with a car and most importantly, a contract at no additional cost. We had great service with Authentik USA, but we still have a bad taste for the Avis company who tried to scam us out of several hundred dollars and made us angry when we were sure we had everything organized with Authentik USA . It might be good to clarify with the Avis company that your customers should not have to justify their contract for more than 1 hour and be shouted at that they do not understand anything simply because their mother tongue is French. Thanks for your help! I will not hesitate to use your services in the future, hoping that you do business with companies other than Avis. [...]
Valuable help at a good price
(Translated by Google) I recommend Authentik USA for car rental, they quickly made me a quote adapted to my needs, and answered all the questions I asked before booking and also after. I had made a mistake in the name of the reservation and realized that the day before taking the car, they contacted the DOLLAR agency and sent me a new voucher. I didn't encounter any problems, the car rented from DOLLAR was in good condition and the person at reception explained things well, without encouraging you to take out more cover, as is often the case with rental agencies. [...]
not the same price but a vehicle of the same range
(Translated by Google) I do not understand why we pay a price for the rental of a specific large SUV vehicle and in the end we receive a vehicle whose price is different when booking but of the same range.
Otherwise good communication and good responsiveness from customer service.
Vehicle reception
(Translated by Google) Very very long waiting time. Then the agent processing time unclear and also extremely long.
Very good performance
(Translated by Google) Easy to pick up and drop off the car
Car rental
(Translated by Google) Very satisfied with Authentik for the rental, the availability and the
customer follow-up but Dollars did not provide the appropriate vehicle... Instead of a Hyundai Tuscon, we had a Nissan which is not the size of an SUV
No problem but no flexibility
(Translated by Google) I would have liked to be able to pick it up at the hotel in Orlando rather than downtown, it would have saved us the cost of taxis.
Perfect.
(Translated by Google) Perfect. Quick and easy vehicle pick-up. New and well equipped vehicle
Great information and assistance from Authentik before departure
Perfect all the way!
(Translated by Google) We recommend the services of Authentik with our eyes closed! Unbeatable prices, available and responsive French-speaking customer service, almost new car that accompanied us for 2,900 miles (4,700 km) in two weeks, in the heat of the American West. Never a problem, even in 50 degrees in Death Valley! Our Honda Civic Sport (and its efficient air conditioning) was temporarily the 5th member of our family ;)! [...]
Family Road Trip LA/Vegas
(Translated by Google) Easy accessibility via shuttles to pick up the car. Mixed experience because on arrival formalities very long - 1:00. Be careful not to take the options because the note can be salty. I hadn't paid attention so I went back the next morning to cancel the additional insurance and also because he no longer had a Grand Cherokee and I had had a smaller vehicle and she wanted to bill me for a larger one. . The next morning I had another more understanding operator who checked with his manager and canceled options and given a larger or similar vehicle - Ford Explorer for 5p and not sick luggage the top.
Very easy and fast Vegas airport drop-off
[...]
Average/good value
(Translated by Google) Pickup went smoothly despite trying to add insurance. Then, we had to come back from our road trip to change car because it showed us a lot of problems (lack of oil, etc.)
The exchange was complicated and long.
But overall we are satisfied
No problem, despite trying to change category at co
(Translated by Google) Beware of the attempt to change category in the event of unavailability or the addition of insurance, in our case they gave us a loc hertz instead of thrifty.
No problem
(Translated by Google) Arrived at dollar at las vegas airport around 8:30 p.m., a little wait at the counter but nothing dramatic (20 mins), the counter agent very nice, everything was settled in 10 mins, direction the garage and the surprise, on classification free of charge, because the vehicle of the ordered range is out of stock, from a Ford fiesta I go to a Mazda CX5, great!! For the return, even faster... 2 mins and hop it's over (not the car lol)
Thank you authenrik for the price, tracking and info
See you soon, it's on
Thierry G
[...]
Car not as ordered
(Translated by Google) I order a car for a road trip in the American West for a period of 3 weeks, in the Compact category, and I end up with a Chevrolet Spark the size of a Twingo.
content
(Translated by Google) everything went well with Autentik USA but not enough detail on the additional costs at the renter ($90) at DOLLAR anyway!! And always disappointed that we choose a vehicle and that we have another (it is true that it is always marked equivalent but it is always the equivalent that we have)
Excellent provider
(Translated by Google) Our vehicle rental went very well. I highly recommend Authentik for this service. The staff is very very friendly, welcoming, helpful, caring and ultra available. If we had to go back to Canada or the USA, we would not hesitate to contact Authentik again. Thanks to the whole team !!
Beware of scams
(Translated by Google) Car does not correspond to the order placed, no one at the reception who only speaks English, we can understand that he does not speak French but we speak perfect Spanish and no one to communicate with us, so this one was beneficial for us pass extra options like automatic toll payment when the highways are free in the USA, extra insurance when we told her no, a full tank of gas and she looks at us saying "you take the car full tank it has to be made like this"
Finally to make it short they charged us 500€ more than expected in unwanted options.
[...]
Good but ...
(Translated by Google) Everything went well for the rental on arrival at the airport, no problem with the reservation.
On the other hand, the vehicles are not maintained, after a few kilometers ENGINE ALERT, there was almost no oil left in the engine.
We had to change car .... $23 fee when we were not responsible for this fact.
The same problem with the following vehicle, I bought a can of oil to top up the level.... is this normal?
There is really a problem with rental vehicles in the USA, when the rates are exorbitant compared to post-covid years.
This judgment concerns DOLLAR, AUTHENTIK USA was present and effective for the cancellation of my last rental.
[...]
Simplicity
(Translated by Google) Very good follow-up and advice.
Quick response to questions and excellent support to ensure a good trip and a good rental.
Car: honda accord
Excellent experience
(Translated by Google) The car corresponded exactly to what we had requested and the rental company's recommendations for the Road Trip were complete.
Travel to the US
(Translated by Google) 2 changes of cars during the trip. 1 Car blocked at the exit of the car park, 2 car returned (Engine oil to be changed), the 3 same problem, but left with it because they refused to change it.
In addition, an insurance not requested was added to the support, I did not understand because I do not speak English.