Car rental
Satisfactory rental.
(Translated by Google) Fast service at Dollar both ways. Car in good condition, 5000 miles on the odometer. Only point to be deplored: absence of cache for the safe so that the contents were visible. However no insecurity during the trip (Utah national parks)
total satisfaction
(Translated by Google) Everything is planned, very good relationship with the interlocutors, good reactivity.
Long wait
(Translated by Google) Correct price for the rental but the waiting time to pick up the car was endless when there was a pre-booking.
Perfect
(Translated by Google) Virginia did a great job.
Serious and professional
(Translated by Google) Car rental at the top! Very serious site, listening, before and after the rental. We had a small problem and it was resolved very quickly! I commend their professionalism!
We recommend this site and we will use them again without hesitation.
Really happy
(Translated by Google) Very good value for money
Car rental
(Translated by Google) Everything was perfect
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Good car and attentive staff
(Translated by Google) Very good value for money, and the Authentik staff at the Top
Perfect without any surprises
(Translated by Google) Arrival at the agency no problem .. everything was clear
Very good service
(Translated by Google) Attentive to requests and quick resolution
Chrysler traveler rental
(Translated by Google) Be careful to have a suitable bank card: credit!!!
A sample on our return, without knowing why.
Satisfied
(Translated by Google) We were satisfied with this car rental. Be careful though, we arrived early in San Francisco to pick up the car and luckily because they were going to close! The Saturday timetables on the site were not up to date. We avoided disaster.
Otherwise no worries to recover the car or to return it. And no difficulty on the road.
No problem with car rental
(Translated by Google) Everything went very well, excellent vehicle, very good value for money, very simple pick-up and return
Successful rental
(Translated by Google) Rental via the Dollar agency, very warm welcome, proposal for a better category vehicle at a preferential rate. New vehicle or almost nothing to say. Only flat car received with the tank not 100% full and on the way back it turns out that I was asked for the full tank. Note for later, take a photo at the start.
Vehicle upgrade.
(Translated by Google) We had reserved a compact to finally have a small Mazda CX-30 SUV. Very satisfied with the service!
perfect
(Translated by Google) We were able to choose our SUV we took the Infinity QX 80- 7 seats, great comfort, excellent vehicle, the rental at Dollar Las Vegas went very well
On the way back they nitpicked for very small chips on the windshield but without consequences
Good experience with but...
(Translated by Google) We picked up our car, in a cramped parking lot, unaccompanied, but with one piece of advice: "take pictures!"
The vehicle, from 2018, needed an oil change - still not carried out on the day of taking charge.
After a few days of use and a cold night (-4°C) we had the unpleasant surprise of not being able to start the vehicle: after the purchase and replacement of the battery (~250$), we are still waiting for a return from Thrifty on this point. The branch does not answer calls!
Finally after + 4000 km, we will only retain the price offered by Authentik USA and the advantages of having an interlocutor who responds rather than experience with Thrifty.
[...]
Chevrolet Malibu, very comfortable and fun to drive
(Translated by Google) Very good value for money
Good and less good
(Translated by Google) Speed of formalities for handling and delivery of the vehicle very pleasant.
The car was not very clean and the maintenance neglected: tire pressure problem (from the second day), oil change to be done when, given the sticker on the windshield, it should have been done already.
All went well
(Translated by Google) Very good experience with this agency that I did not know.
no waiting at the check-in counter, the person assisted a bit to give us additional assurances but after 2 or 3 refusals he gave up
it's always annoying after a long flight and in a foreign language this insistence on doing this from the margin.
otherwise there was only one car left (Ford Edge) in the parking lot, a little smaller than the Santa Fe but it was almost new and everything went well with it.
[...]
comfortable car
(Translated by Google) The use of an SUV is a plus for visibility.
RAS Fast and without additional cost
disagree
(Translated by Google) vehicle not in accordance with our request, and the amount paid twice, still awaiting their return for a possible refund
Efficiency and professionalism
(Translated by Google) Simple booking, quality vehicle, quality Thrifty welcome, clear and precise follow-up by AuthentikUSA with advice for preparing your trip.
Agency listening to its customers
(Translated by Google) Authentik is a good intermediary between car rental agencies and its customers, and transmits all the necessary information. I am very satisfied with their service. Then what a pleasure to be able to converse in French. I recommend and I will use their service again for another trip to the United States
USA California Road trip 2022
(Translated by Google) Our opinion is nuanced:
• concerning the preparation of the trip with the reservation of the vehicle via Authentik USA = 100% satisfied
• as for the car rental company Triftty, terrible service even if in the end, we were happy with the vehicle (and obviously we were not the only ones in the same situation in the SFO agency). The reasons are as follows:
• The vehicle was not close or worse, no longer available at the time of receipt
• Waiting time to receive a vehicle too long to finally receive a model below the range
• finally, after discussion with the lessor, we received after more than 5 hours of waiting the vehicle which corresponded to our request.
To remember/Let know to future travelers: When we received the first Vehicle, we trusted the agent who told us, "here is an alternative". As soon as we take the keys, it is as if we accept the alternative which in fact is a range below 'but that we did not know until we collected it from the garage and tried to put the suitcases in it of 5 adults in our family.
Consequently, it is necessary, at the time of receipt of the keys, to pass the message 'ok subject to Validation', that is to say after having checked that the vehicle corresponds to the basic request.
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Our opinion is nuanced:
• concerning the preparation of the trip with the reservation of the vehicle via Authentik USA = 100% satisfied
• as for the car rental company Triftty, execrable service even if in the end, we were happy with the vehicle (and obviously we were not the only ones in the same situation in the SFO agency). The reasons are the following:
• The vehicle was not ready or, worse, no longer available at the time of reception
• The waiting time to receive a vehicle was too long and in the end I received a model below the range
• finally, after discussion with the rental company, we received the vehicle that corresponded to our request after more than 5 hours of waiting.
To remember/Communicate to future travellers: When we received the first vehicle, we trusted the agent who told us, "here is an alternative". As soon as we took the keys, it was as if we were accepting the alternative, which was in fact a step down in price, but we didn't know that until we picked it up from the garage and tried to fit the suitcases of 5 people in it.
Therefore, when we receive the keys, we have to pass on the message 'ok subject to validation', i.e. after having checked that the vehicle corresponds to the basic request.
[...]
Excellent
(Translated by Google) Rental without any problem. We had a Nissan Rogue Sport...More
Good value for money
(Translated by Google) Very warm welcome to the Agency. We were able to choose the car in the parking lot from the chosen range. Breakdown of the vehicle but exchange carried out within 4 hours. 4000kms over two weeks. I recommend !!