RV rental

Just perfect

(Translated by Google) We went through Authentik USA to rent a motorhome to visit the national parks. Listening to the customer, good advice, the services corresponded to what we expected. Only negative point, the air conditioning. the back of the motorhome did not work while driving.

very good experience

(Translated by Google) Perfect vehicle. Comfort, reliability and even aesthetics. Pick up in vegas nickel. The place of return to san francisco is a bit gloomy. Virgine's service and hospitality at the top. Thanks.

Motorhome corresponding to; The description

(Translated by Google) The rv corresponded to; description and photos. But the service at; key collection was very limited; : we had to complain and go get the sheets and wait for the dishes for 1/2 hour... The staff was very unfriendly, we had to ask questions to understand the emptying, refilling, etc... We were told ; an exorbitant price for the generator when it was included in the package. In short, a zero level service and a dirty, very dirty meeting! And aging, very damaged armchairs, sagging bench...
À apart from that a good engine and a great vacation! But a consumption of 37L/100km! To know all the same to plan your budget! 😉 [...]

A very comfortable and recent motorhome (late 2015)

Motorhome very good but very bad services

(Translated by Google) No gps and give in exchange a voucher at a very low price to buy a gps ourselves!
An endless wait to pick up the motorhome... 5 hours for no reason...!! It's not acceptable !

(Translated by Google) A little dilapidated, cleanliness limit. Breakdown of fridge at the start. No technical problems during the stay. Unfriendly agency staff.

Rather satisfying despite several annoying details

(Translated by Google) Positive: Cleanliness of the Camping Car - Shuttle Service - Support provided during a problem with the very efficient battery - Very complete explanations of the operation

Negative: They only provided us with 5 sets of bedding when there were 6 of us, the same for the dishes (very annoying during the stay...) - Kitchen equipment very limited (no stove for example) - Battery problem only a few days after the pick-up, there vehicle maintenance carried out? - There were pages missing in the Campervan user manual (We realized this during the battery problem) Las Vegas it was us; communicated that we could return the vehicle with the waste water, but they charged us 75 dollars a day. SF - Very faulty GPS (Battery problem) [...]

Not great!

(Translated by Google) Provider El Monte
Used motorhome and poorly maintained: successive problems with the main door which either did not close. key or did not open, àgrave; because of a play in the handle: we made do with it. The stairs could suddenly remain open, making it impossible to roll. The hotline contacted told us to check everything.. fuses, generator, battery, all in English, a bit difficult for the technique.
The 6 rusty screws of the armrests of the bench were unscrewed during the jolts of the road as well as other but less important ones.
The air conditioning in the driver's compartment worked poorly, when we were slightly uphill, it stopped! The co-pilot's feet were overheated.
The 2 small cupboards in the bedroom were filled with dust after two days on the road, as were all the trunks under the motorhome, some of which did not open.
The kitchen utensils put in place. available are too limited. For the service it could include a small coffee machine. simple manual.
The pick-up of the campsite was very long .... (1h30 waiting in front of a hotel!) On the other hand, the explanation in English of all the operation (generator, air conditioning,) was much too fast . we asked to the person to speak much more slowly so that we understand his technical explanations, but it was a waste of time. We demanded a notice in French of the operation of the motorhome, as it did not have one they printed it; very kindly but the printer did not ensure until the end and certain pages concerning the breakdowns were illegible.
Disappointed also between the photo presented for the rental of the motorhome and the reality, motorhome aging from the point of view of the interior layout and electrical contacts. [...]

satisfied with some reservations

(Translated by Google) Fast service at Apollo and friendly. However, the motorhome had a few faults: a gas burner did not work, the fridge only worked on the mains. The shower was clogged and dirty, we had to clean it. The motorhome door had a technical closing problem. And 2 extra rented chairs out of the 3 were broken. Otherwise, wonderful trip and we were happy there.

Average renter but at; remake

(Translated by Google) Rented vehicle to Vegas rendered to SF
Vehicle corresponding to the description and well thought out. but already well worn, many miles on the odometer, cupboards not closing properly, cleanliness. average, worn and under-inflated tyres, brief explanations to be given. the management of. Slow and very greedy engine.
A problem during the trip with the pump? water, telephone service el climbs slow and unhelpful, we solved the problem with the help of other campers ...
Perfect SF agency when rendering, very fast etc.
Experience at do it again but being more vigilant when receiving the vehicle refuse this vehicle and ask for another more recent one and in less bad condition. [...]

Good but

(Translated by Google) South Boston agency not very welcoming, RV in very poor general condition (dirty, old) but decent customer service.

Competent, efficient and very friendly

moderately satisfied

(Translated by Google) First of all I had taken an unlimited pack; and at the reception of the campsite because there were no chairs, no table, no towels, no sheets and even fewer blankets. go buy some and we'll refund you. And for a Frenchman not at all accustomed to to the dimensions of the American beds and not even knowing the dimensions of the mattresses of the camping car, we bought randomly and unfortunately we did not fall; on the right dimensions!!!!!!! Except that it's been a month since we returned. the motorhome is that I still haven't had a refund. [...]

too much waiting

(Translated by Google) Plan to arrive before the opening. I think you'll expect less from us...

Obsolete problem from motorhome and poor pick up from El Monte RV

(Translated by Google) We had a mechanical problem related to the to the obsolescence of our motorhome.

Good charging support. Explanation okay.

Good material and pleasant contacts

Vehicle in excellent condition, new crockery, nothing was missing.

(Translated by Google) Perfect vehicle for a couple with or without children. Comfortable and very well equipped.

Hassle-free and unforgettable stay

(Translated by Google) Reactivity to each question, respect of the contract: stay without unpleasant surprises and unforgettable trip :)

A hassle-free rental

(Translated by Google) Cruise America provided a very good performance.
We solicited assistance for a repair on the generator. Everything went well; : phone support ok , we were able to have the generator repaired in a garage on our way without upfront costs and without wasting too much time.

Support a little long

(Translated by Google) The 1st contact person was not friendly at all. Not understanding English very well, she didn't make an effort and almost sent us off. stroll. Luckily the 2nd person was great. He used simple words to understand and to really took the time to explain everything to us.

A real disaster

(Translated by Google) We draw from this experience one of the worst we have had. We rented a motorhome for the first time. The appointment was fixed; to the agency of El Monte & agrave; Vegas. We waited 1 hour for the shuttle to pick us up (with a fixed appointment), then we passed more than 6 hours at the agency (we don't realize what ç that means, but waiting 6 hours is huge). The Camping Car was not near, nothing was working, we had to take a taxi (they didn't want to take us back), take another night in a hotel and come back the next day (all at our expense. Once we left everything seemed to work, but the first time we want to recharge the water, the pipe is broken, we have to go 3-4 stores to find a new pipe to buy. The curtains were completely broken. The stairs to go up, do not no longer worked (electric staircase).After 3 days, the air conditioning broke down, we had to return on the 4th day, because without air conditioning it is unlivable.We had rented 1 week, but despite everything, we will not be reimbursed. We received half of the equipment. We paid gold packs to obtain sheets for example, we only received 1 for all the beds of the vehicle. turn of the role with the same sheet? Why do we pay the vehicle preparation costs? In short, one of the worst experiences there is. not recommend to the fullest!!! [...]

Very functional vehicle in good condition.

Good

(Translated by Google) We just had some minor technical issues with the van. But experience at the top, idea of the extra van!

(Translated by Google) the quality service and very satisfactory, although we had some minor material concerns. Compensation was given to us. what we find very commercial (the few problems encountered did not prevent us from having a very nice holiday in this wonderful country (USA California) obviously we very appreciated the support and service of our American counterparts.

The proposed photos of the motorhome the gold of the rental was far from reality; - I think that more realistic photos would have allowed me to be less surprised laure of the care of the vehicle, I would like to specify. that mechanically speaking the vehicle was largely up to my expectations and that it was precise. on the cruise america website that the layout of the motorhome could vary; from one vehicle to another but we were even surprised at the dilapidated state of the vehicle. interior of the vehicle in comparison with the proposed photos. [...]

(Translated by Google) Excellent customer service, quick responses, availability

(Translated by Google) Ease of contact. Kindness on the phone.

(Translated by Google) I am very satisfied, I have been well informed.

(Translated by Google) Availability from our advisor, Valérie Pin, and her excellent follow-up of our file from start to finish. the end of our journey.

The telephone number listed on our contract, and allowing you to be reached from the US, does not work. We have been very happy with our experience with Authentik USA. However, the same cannot be said for our experience with Apollo. We had a lot of problems with the 2 vehicles they rented to us: the refrigerator only worked; on any of the vehicles. So we lost all our food, and also had to do without a fridge as they were very very high temperatures at Grand Canyon, Las Vegas and Yosemite. So we lived a real hell!!! And to top it off, Apollo officials had a hard time figuring it out. apologize!!! So yes, we would recommend Authentik USA, but definitely not Apollo. [...]

(Translated by Google) We really enjoyed it. availability from our consultant who has worked very hard to find us the motorhome that we were looking for on the dates that we wanted, which asked him &; several approaches.