RV rental
Première expérience
(Translated by Google) Too nice RV, functional with a lot of sp
the vehicle had not been checked. several anomalies in the r.v. had to be repaired.
(Translated by Google) Read the contract carefully, and take pictures of the RV. before taking possession.
Super
(Translated by Google) Super and Virginie alessi is very professional and nice too
Very good but still room for improvement. improvement
(Translated by Google) Very good vehicle to do the road we had to drive. TO DO; Virginia was good advice to; this talk. However, it consumes much more gasoline than mentioned. in your information pages. I would have liked be informed that we could have taken the BART to agrave; San Francisco to get to the dealership rather than just mentioning us taking the taxi that cost us a lot. $125 to from the airport rather than the expected $85 ($70 was refunded to us by Star RV). [...]
Service excellent mais véhicule médiocre
(Translated by Google) Very professional and helpful ElMonteRV Dublin staff.
Equipment (water, gas, electricity) of good quality.
Poorly suspended vehicle therefore uncomfortable and noisy.
Fragile and poorly designed interior fittings.
Visibility reduced due to the part of the passenger compartment overhanging the windscreen.
Very poor GPS.
[...]
Very good but...
(Translated by Google) The rented motorhome was everything made suitable to the structure of our family (2 adults + 2 young children). This one was perfectly equipped; and clean; more fuel was already full; do.
However, there are a few downsides. to add:
- The GPS provided was not available. day, which caused us to some small inconveniences that our smartphones have corrected.
- No booster seats provided; which meant that our children could not enjoy the scenery from their seats at the hotel. the back. What is rather a pity during a Road Trip to; across California!!
- No cable to connect to the cable TV network; campsites where we had stopped.
[...]
Very nice camping car park
(Translated by Google) If you are looking for a rather European and very recent RV, this is the ideal supplier. State of play and complete explanations, the team members are helpful and friendly
Rv endommagé
(Translated by Google) Our motorhome at; been delivered clean, but damaged to several places. The toilet was leaking and the seal under the vehicle gave way. when we turned a street corner. We had taken out an additional $52 insurance which, in the event of damage, guaranteed us that it’ a repairman would come wherever we were....totally wrong, we got an email telling us that he would contact us or we could return to the rental center to have it repaired (we were 150 miles away)...after 12 days still no news! We had to to have a room changed and lost a day of vacation at the hotel. search for repairers, call and beg them to help us on a Sunday. The company reimbursed only 60% of the bill.
Our rv was about 6 months old but was really damaged; to several places. Really sad.
We liked the amenities of the rv, the generator and the extension are two appreciated elements. The Road trip in vr is a very nice experience.
[...]
Very happy with a few small reservations...
(Translated by Google) Spacious and operational motorhome, but details that were wrong: trunk impossible to remove; closed (therefore luggage to be kept inside), broken black water gauge, faulty cigarette lighter, drawers that opened along the way, in short, being used to "Swiss quality", a few little surprises. Otherwise, staff at; Denver very kind and competent, fast and courteous support, and in the end, still very happy with the quality report. price ! [...]
Finally our means of transport
(Translated by Google) I took the giant model with a good discount by booking before Christmas (for the end of June).
We are all impressed. and I wonder how I will manage with such a bus!
Finally everything will be easy so much everything is "tailored" great there! Even in service stations you can meet at the same time. 3 motorhomes between 2 pumps, there; where, in France, you have to be careful not to hit the car. side with its door to go down to refuel!
[...]
Even gas vacancies
(Translated by Google) You pay a fortune for the service. A man blew us up our mirror and a bear our window, certainly it is not the fault of authentik usa on the other hand no assurances despite; the findings established. On this occasion by completing this report with this man who had rented; the same RV as us for the same duration, we could see on his invoice that çit cost him; much cheaper than at Authentik Usa. No insurance worthy of the name (besides our adviser obviously did not know the terms...) in short, we lost 2 days and 600 euros in addition to the exorbitant price of this rental. [...]
quite good motorhome; road bear team not very cooperative and not friendly.
(Translated by Google) Motorhome which had just 30,000km functional and well arranged; but which showed water leaks during rain on the dashboard and in the closet of the back bedroom (wet clothes), bedroom/living room separation door which was not fixed ;e.
no cigar lighter socket that worked, we had to buy a USB adapter to be able to operate the GPS. I believe this stems from faulty maintenance on the part of road bear.
team not very friendly, driver who did not show up; at the right place to come and pick us up at; the hotel, which forced us to to take a cab.
[...]
God
(Translated by Google) Problem with the schedule for the pick-up, we were expected in the morning when we were asked to leave. to come in the afternoon .... loss of half a day and at this price .....!
Motorhome dirty and pro level on the advertised tanks, "not incite you it's normal at the start, and on arrival, tank not completely emptied, cost $80 for having wanted to clean the toy sink before handing over the keys .... seriously disgusting ....!
[...]
A SUCCESSFUL ESSAY!!!
(Translated by Google) Without ever having used motorhome, we have opted; for this way of traveling during our second stay in the USA.
After researching on the internet, we contacted AUTHENTIK USA. Easy relations with Gabrielle. His call to know our wishes, his proposal decided us. She has, on the other hand, responded to all our questions.
We took possession of our C25 motorhome at; DENVER on September 06 to return it to; SALT LAKE CITY on the 23rd. No worries. drive despite the size, even if the engine is greedy, but to 0.60€ per liter of petrol...
Lots of campsites with not very large pitches, but with electricity, water and sewage.
We appreciated the comfort of the vehicle (hot water, heating, toilets, etc.).
Nothing to do to reproach! We will start again for another trip to the USA.
[...]
Great comfort, but necessary controls
(Translated by Google) Very comfortable mattress, clean shower and WC, lots of space because you took a C27 R (with bellows) for 2... luxury!
fabulous trip
(Translated by Google) Everything was perfect apart from one point:
I wanted to draw your attention to a particular point:
I took out the insurance with a deductible of $0. So I thought I was well covered against any type of incident.
But when I rented the RV at Apollo, I’ve been informed in the general conditions of rental that the insurance subscribed to; $0 did not take into account the underside, the roof and the awning of the RV.
It seems to me that this point should be clarified; by your services before payment and should not be discovered on site on the day of RV pick-up.
[...]
Good vehicle, rude reception staff.
(Translated by Google) The blasé welcomes us to; chain. Not nice, we had to complain to get the equipment provided (a bucket and a broom were missing, it's useful when camping!). The vehicle was running perfectly fine.
Très pro
(Translated by Google) Hassle-free pick-up and return. Very friendly staff.
Very good adviser and the rental company Road Bear offers vehicles in very good condition and well equipped.
(Translated by Google) I recommend without problem!
Home sweet home
(Translated by Google) The motorhome has all the necessary comfort. Ours had been used a bit but we had no problems with it.
The reception at; Cruise América is efficient but not friendly. If you haven't had time to watch the getting started video before departure, it is advisable to to do so because these are the only explanations you will have! Do not forget to ask for your kit before leaving (including a 9V battery for the smoke detector).
[...]
Poor management of the absence of the planned motorhome vehicle and tension to find a solution
(Translated by Google) In a few words :
- Contractual difference between the signed contract; with Authentic and the real owner Apollo at; Vegas.
- The commercial tells us about the contractual differences between Apollo and Authentic Canada. Astonishment on our part but then acceptance.
- On the day scheduled for the pick-up of the vehicle, it took 3 to 4 hours to wait. 4 hours more, without any information from them, to find a solution with a deplorable local sales department. The solution was a replacement vehicle but we had to insist on having it.
- It would seem to me that as an Authentic CANADA customer, we have been disadvantaged in the allocation of a vehicle. Placed out of 6 out of 12 of the customers present that day, we were not given any information on the reason that no vehicle was provided to us.
- The message was of the type "it will come", nothing in particular.
- No one could tell us exactly what was going on. When the vehicles have been distributed, having made us sparkle the last one available but which has been given to others, still no response for us to find out what was going on.
- Those who arrived with us (11.45 AM) got their vehicle around 2.30 PM. We had to put the pressure on to finally know, around 5.30 PM, that our vehicle would not be available because we had not returned. to time at the park.
- We were offered, after a strong insistence on our part, a replacement vehicle (bigger but which we did not want at the beginning) or the hotel for the night and at the hotel. see for the next day. With camp reservations made, we had to leave the same day. So after an express check of the proposed motorhome, we decided; to take the motorhome (larger) under the same conditions and finally leave.
- No particular problem with this one except higher fuel consumption. The vehicle was in good condition and well functional.
On the way back, new problem:
- 1) We were detected a 1 mm impact on the top of the windscreen which I deny because no noise was heard during the rental and as the initial check had been carried out. "express", I think it passed. not seen before. We are asked for $75 even though we have a $0 deductible.
- We are told that the refueling is not complete (it was nevertheless done a few km away, at the Las Vegas airport) and we are asked $150 for that.
Arrived at 10.50AM, (maximum indicated; 11.00 AM) we are told that we have no time to fill up outside because otherwise a $300 penalty will be imposed. if return after 11.00 AM past. However, in our contract we have 30 minutes more granted. before this penalty and this delay would have sufficed to complete the refueling if really necessary.
- It was necessary to negotiate firmly after a strong tension with Apollo to have the agreement of the boss not to regulate these supplements after reminder of our misadventure the day of the departure.
- With 4 weeks having passed since the return, the paid deposit of $500 indicated on our local bill was not received by us. rendered. This point is not clear.
I now await comments from you.
thanks in advance
Cordially
Gilbert Durando
[...]
Rv aging
(Translated by Google) many small breakdowns, missing objects,
summary inventory
Rather disappointed, and even quite annoyed; !
(Translated by Google) I start with the positive points: Very detailed explanatory documents provided by Authentik, Very well equipped motorhome.
Now, there are several things that didn't go as planned:
1 - Our adviser took 15 days to answer us an extension of reservation, due to absence, just 1 month before our departure. Slight stress to get organized.
2 - The time of withdrawal from the motorhome communicated; by Authentik is different from the opening hours of Apollo on Saturdays. Phew, we noticed it ourselves, and we came in the morning.
3 - We arrive on site at; 9am, we will leave with the camper at; 1 p.m. (We found ça long, even if we had to see a lot of things...)
4 - The person from Apollo who receives us begins with a long sigh (huff, ça begins well...) and despite our Voucher and our contract with Authentik, we are again asked to fill in a rental contract, which is 3 pages, all in English (did they receive our contract or what?)
5 - We are even asked to choose our motorhome between a 22ft and a 25ft (although it was not specified, since we had to have a 22), when in doubt, we do the choice of 22 as expected.
6 - On the other hand, the 22ft motorhome only has one side window. left to the back, (we'll notice after a few miles with the kids, when we started to drive out of town, and there was scenery to look at to the right ...)
7 - no TV cable provided (we didn't miss it very much, but let's say that when there is cable offered in a campsite, you're a bit like an idiot with no power connect).
8 - no brush no more shit, no sponge (remember to do your shopping well on the first day...)
9 - The motorhome leaks everywhere when plugged in. in the city. We will have had a bag in the well soaked rear trunk. early morning.
10 - Finally, we were billed; $75 a small scratch on the awning roller, (See Photo) supposedly that motorhomes must be impeccable to be resold at the end of the season. (we also do the inventory ourselves on the first day, so as we are in a hurry to leave, and we do not have a trained eye, we may not have (not being seen but also, it was already there. On the other hand, on the last day, it was someone from Apollo who noticed the damage!):
----> $75 for a scratch: I call ça DU VOL!!!!!!! (view the photo)
In short, above all stress, especially at the end, and çit really ruined us. the end of our vacation.
Otherwise, visiting the US in a motorhome was great! The RV camps are well set up, and people have always been friendly. super welcoming.
[...]
The c30 motorhome was comfortable for a family of 5. We had no issues.
(Translated by Google) 2 hours of waiting nevertheless the agency. We had the camper at; 4 p.m. which leaves little time for the road during the day (you also have to plan the time for the supermarket).
Overall satisfied but motorhome in poor condition
(Translated by Google) The Par Authentik USA rental service is efficient.
On the other hand, the vehicle put at Disposal by Cruise America was run down and very dirty when we picked it up.
Equipment broken down, poor condition of certain interior equipment (wastewater gauges, kitchen vacuum cleaner, windows and mosquito nets, furniture), and above all the cabin was not cleaned at all. We had to start our stay with 2 hours of cleaning. Same for the second rented vehicle. by my friends.
We crossed other makes of vehicles (MinnieWinnie RV, El Monte, ...) all in much better condition.
When the vehicle returned, we were able to observe that the checks only relate to the fuel and gas level. No cabin inspection. The RV is washed to the exterior, the mechanics are checked and he leaves immediately (noted in the Denver agency).
[...]
Belle machine !
(Translated by Google) The FS31 suited us very well. It's a nice machine, easy to clean. conduct. We were 5 adults. The beds are comfortable, but a bit small in length (except the overcab). A 1m65 adult can sleep in the bunk beds. I find it difficult to imagine a certain comfort by adding another 3 children. The El Monte company made us feel very welcome at the hotel. San Francisco. Very good return also to; Vegas. We have even received compliments on how vehicle maintenance and return to service; LV. They had never seen such a clean CC, yet we did the bare minimum. Given that we have been owner of a caravan, we have dealt with this FS31 as if it were ours. We have also brought our advice and practical recommendations. It lacks a broom for the floor, a rope for hanging wet effects, a toiletry bag. do-it-yourself tools of normal wear and do not clean the vehicle just with a very slippery product, it is dangerous (steering wheel, pedals, floor). In addition, we made them notice that the vehicle seemed clean, but our feet were black, the actual cleaning was a bit neglected. to this talk. The accessories were complete and the GOLD package respected. It was a very nice experience. [...]
successful trip
(Translated by Google) No major worries, the trip corresponded globally to what was expected. our expectation. Complete road book!
Constructive Improvement Recommendations
(Translated by Google) We had no issue with the RV and had a great time.
We would like just to express our feeling, regarding the excessive rush shown upon collecting and delivering back our RV, as they should not expect that the movie serve all purposes and queries. They are understaffed during this summer season, and just can't handle it to the required service level that we expect....in comparison to other RV rents done in 5 other countries in the world so far.
We find as well that a GPS should automatically be included, or proposed, as opposed to let the customer find a solution in a supermarket....it is not a small detail for any foreigner coming to the USA,....and should be an easy USD30 issue to solve.
Would suggest that you indicate more clearly that KOA camping sites, get discounted with Cruise America clients.
Thanks again and keep the good work.
[...]
PERFECT!
(Translated by Google) Almost new vehicle and very good service
no service
(Translated by Google) High benefits for the degree comfort and after-sales service