RV rental
Poor organization, very dirty VR, non-functional fridge
(Translated by Google) I recommend avoiding Indie Camper +++ unless you want to:
- waste a lot of time checking in and returning the RV (we lost half a day of vacation and met a family who paid $150 to get their RV in record time, which was obviously not honored)
- have a disgusting RV both inside and out (abominable filth, damaged furniture, insufficient and mismatched cutlery), garbage under the seats (we found old underwear under the mattresses)
- have an RV patched up with duct tape, parts of the vehicle flying off while driving (a 3m seal flew off as did a skylight dome), rain coming through another skylight dome split in two
- have non-functional appliances: stove not connected to electricity and especially a refrigerator that doesn't work and is as hot as the oven!!!
- have customer service where AI is the only contact and where only indirect means allow you to reach a "human" who cannot solve problems or even makes fun of you (suggestion to go to a repair shop located 400 km away and advance the repair costs...)
- after-sales service that offers to compensate you €130 out of €3128 for the problems encountered over 15 days and thus finishes ripping you off!!!
Absolutely to be avoided!!!
[...]
Nice RV and nice staff for a super trip!
Road trip
(Translated by Google) The RV is very well designed, with a powerful engine suitable for mountain use. The interior is comfortable and perfect for a road trip. We were disappointed with the welcome we received in San Francisco from the staff, who did not greet customers upon arrival and were unwelcoming. The vehicle tour was rushed, the presentation was very brief, and the person did not check if the systems were operational (We had no hot water at all during our stay. We stopped at Cruise America Kingsman, who could not repair it due to lack of parts and directed us to Las Vegas for a vehicle change or repair. We preferred to continue with cold water since Las Vegas was one of our last stops). The return went very well. [...]
Chubby Van
(Translated by Google) We rented this van for a road trip in the United States and we are delighted with it. Everything went very well, from pick-up to vehicle return. The van was well-equipped, clean, functional, and perfectly suited for our trip. We didn't encounter any problems and were able to fully enjoy our adventure.
The only small point for improvement would be the comfort of the cushions, which could be a bit more pleasant for sleeping. That said, it was just a minor detail and didn't spoil our experience in any way.
We highly recommend this rental and would gladly go on another trip with this van!
[...]
A service worthy of an extraordinary trip
(Translated by Google) Marie-Michèle, with whom we organized a video call in preparation for our road trip, is very friendly and professional.
She gave us excellent information, which helped us confirm and complete our details to refine our planning.
Subsequently, she also informed us of the imminent price increase of the America the Beautiful Pass, which allowed us to save 170 euros. Thank you again, Marie-Michèle, for this information.
Regarding the Cruise America RV we rented, I have to give a mixed review.
We benefited from a very attractive offer, but the vehicle was quite old and in very average condition, with cupboard doors that didn't stay closed very well, old equipment, some of which needed replacing, a heater that worked erratically, and engine lights and grey/black water level indicators that gave unreliable information.
However, we didn't encounter any serious problems over the 5000 km traveled.
The pickup and return processes for the RV went smoothly.
The least we can say is that the Cruise America service providers are neither meticulous nor procedural.
Before concluding, thank you for the travel guide on the American West, which was very useful.
Our 26-full-day trip was a great success, and we were amazed by the beauty of the fauna and flora.
We saw dozens of squirrels, moose, snakes, hundreds of bison, six black bears, two grizzlies, two wolves, and many other common animals (birds, horses, cows, etc.).
We took nearly 10,000 photos, some of which are magnificent.
This extraordinary trip was a great adventure and will leave us with lasting memories.
It's a bit difficult to return to our usual pre-trip activities :)
[...]
very satisfied
(Translated by Google) Very easy to book the RV with Authentik USA and Road Bear. We had no problems with the RV, which was recent, well-maintained and well-equipped. It was our first RV road trip and we adapted very well to using the RV, which we were a little apprehensive about initially. We are delighted.
Motorhome not ????? to description
(Translated by Google) Disappointment with the quality of the interior design.
Very good service for an acceptable cost
(Translated by Google) Barely less than a month on very varied roads in the American West. A reliable RV, rather well equipped (lacks levelling blocks, often essential) and when will there be a rearview camera? An (electronic) manual to deal with questions or small operating problems. Personally, I couldn't manage to balance the pressure of the dual tires. Easy for the outer tire, more complicated for the inner one. Powerful engine, fuel-hungry if you have a heavy foot on the accelerator, 50/55 miles/hour is good. Vehicle rather clean upon pickup (not always the case). Don't count on a complete description of all the functions, watch the videos beforehand and prepare your questions in advance. The formalities (in San Francisco) were quick (remember to call the day before).
I am really happy with Cruise America's service for the quality of the vehicle as well as the cost of the service.
[...]
Motorhome for sale, poor assistance
(Translated by Google) It would be lengthy to detail here all the malfunctions we encountered during our RV rental in San Francisco. Broadly speaking, besides the frosty and impersonal welcome at the agency, the RV we received was dirty, dust and debris littered the floor, the dish kit was incomplete with dirty dishes that needed washing to start the stay, the wastewater tank was full, etc. We experienced a breakdown of the sink drain on the very first day, which prevented us from using the RV's amenities, including the shower. It took 9 days for assistance to resolve the problem, and even then, it forced us to make a detour through Fresno and lose 2 days of our vacation. A claim is ongoing to request compensation. [...]
A beautiful experience
(Translated by Google) Very professional team
We had a problem with the fridge in our C21, but the team provided a cooler and gave us a discount, understanding that it had disrupted our trip.
Very professional and welcoming.
23 nights with my boyfriend, the C25
(Translated by Google) Alone with the C25, I visited 8 states, 10 national parks, and covered 7000 km. I was self-sufficient the whole time and didn't have any problems. Except that the refrigerator wasn't in auto mode and I wasted LPG when I was connected. Uh, what else can I say? The gas budget exploded because the companion was sucking more than 25 liters per hundred. The generator allows you complete autonomy. [...]
We are won over!
(Translated by Google) High-quality RV, very well-equipped. Team in Las Vegas and Denver is great.
Very responsive phone support.
Very good
Satisfied, but that's it.
(Translated by Google) The RV was big enough to accommodate us (5 adults), and it did its job well with 3000 miles traveled. A bit old inside and the greywater system from the showers was leaking…
Dilapidated truck, damaged floor, very average.
(Translated by Google) We didn't understand why we ended up with a truck that wasn't authentic and very different from the description.
The truck pulled heavily to the left all the time on the road, very tiring.
The fridge shelf wouldn't stay in place, everything was piled up loosely.
The water filler hose was defective, we bought another new one.
We bought 2 pans for cooking, there weren't any.
[...]
Decent location but impractical vehicle.
(Translated by Google) The vehicle matched the size we expected. However, we encountered several unpleasant problems:
- Lack of space for the passenger (impossible to put both legs in line with the seat)
- Very noisy vehicle (engine and vibrations)
- Autonomy: 2 days maximum for water, grey water, black water. 1 day battery (without driving) because the fridge sucks all the energy in hot regions. Gas 3 weeks but little used for heating.
- Various plumbing problems encountered, even requiring a repair during our stay.
- The rear of the vehicle hits the ground every time we enter a gas station or parking lot.
The good points:
- Customer service quite responsive by email.
- The country suitable for these large vehicles
- Lots of beautiful memories!
[...]
Superb experience
(Translated by Google) Despite a very quick reception when picking up the RV, we had 19 memorable days in the American West.
Two-month RV trip.
(Translated by Google) Our 2-month RV trip went very well. Upon arrival, the vehicle was ready and clean. During the trip, we had a few issues with it (tire change, cabinet falling off, fridge freezing, faucet leaking, microwave coming loose), which made us lose time. But every time there was a problem, or we had a question, the teams (on the phone and in the agency) were exceptional with us!
The vehicle was very good and easy to drive. It is spacious and did not prevent us from doing anything.
It is for all these reasons that we recommend going through Cruise America.
[...]
Well-equipped, recent, and clean campervan.
Very pleasant rental agency.
(Translated by Google) Hassle-free rental, apart from a small water leak problem.
American West
(Translated by Google) The vehicle matched the order, but it's a rather old model, so it's very noisy when driving (furniture and the entrance door all vibrate loudly).
The ESP warning light comes on intermittently, the steering pulls to the left, and the ride is not very comfortable.
Good support before vehicle pickup.
(Translated by Google) Throughout the months leading up to the RV pickup date, you receive messages and information. For us, one was particularly important because we were encouraged to buy the "Beautiful Pass," valid for one year, before its increase on December 1, 2025, from $80 to $250 USD. This pass allowed us to visit 8 parks for $80 without having to add an additional $100 per person per park. Great savings!
[...]
Mixed review.
(Translated by Google) Our RV, a C27, was comfortable for two adults and a child. However, it was noisy and poorly insulated. We had some cool nights and could feel the cold behind our heads even though the heating worked well. Be aware, it's also noisy. We had a problem with the water heater that broke down and the repair service was not efficient, it took 4 days to resolve the problem and we had to travel to places likely to be able to do the repair (or they couldn't fix it the first 3 times) and that wasted our time. Needless to say, if you don't speak English well it becomes even more complicated...
[...]
USA road trip
(Translated by Google) Very well-equipped vehicle, but a bit outdated compared to what you can find in Europe. Also, be aware of the fuel consumption.
Very good experience.
(Translated by Google) First RV experience for us. Following the good advice of Marie-Michèle from Authentik USA, we rented with Cruise America. Nothing to say, everything was perfect!! The RV was recent, in very good condition and very comfortable. We appreciated being able to watch the videos on how the RV works before our stay. Pick-up and return of the vehicle with ease. We will be back!!!
[...]
Enough.
(Translated by Google) Low-end RVs, which do the hard work on Route 66, but end up with a few scratches. A screw was missing on the microwave's trim, which eventually tore due to bumps on the road. Fragile refrigerator handles that fall off after a dozen openings. Outdoor cables hanging with clamping collars that eventually come off. Fortunately, upon arrival, the person who checked us out didn't charge us for that. Somewhat high prices for the quality of the material.
[...]
Very good.
(Translated by Google) Very good camper van, suitable engine. A technical problem during the stay, the assistance was top-notch and directed us to a branch, which repaired it in less than 45 minutes.
Very nice experience.
(Translated by Google) We had a very nice experience with Authentik USA for our road trip to the United States. We organized our trip ourselves and only rented our RV through Authentik USA. Your advisor remained very available throughout the preparation of our trip, providing us with practical advice and the stages. Everything went as planned. Thank you for allowing us to make this wonderful trip.
[...]
Great trip. Great RV.
(Translated by Google) We had a wonderful vacation in our 30-foot RV. Easy to drive and clean. It's true that compared to European RVs, it's not the same style. Older and less optimized for storage. But we never ran out of water or electricity. The agency was really great in explaining everything to us. We just had a problem with the sheets. They were too small, so we were pulling on them during the night. Great company. I recommend it.
[...]