RV rental
Nothing to complain about, serious, attentive
motorhome in poor condition and dirty
Very functional vehicle, comfortable and in good condition
PERFECT
(Translated by Google) Very good company, listening to us and patient for the handling, the motorhome was top, clean and very well equipped, we lacked nothing
Helpful but motorhome not cleaned when picking it up
Family road trip
(Translated by Google) 3 week rental of a kuga van. Very good choice because goes everywhere and very functional vehicle, I recommend.
Extra holidays in a motorhome!
(Translated by Google) The motorhome was very much appreciated by the whole family! American roads are perfectly adapted. What a joy to have your house with you when you travel!
The storage is very well thought out and the dishes are safe in the small compartments inside, the beds very comfortable.
Thank you for these wonderful weeks!
I would have liked a few more hooks to hang towels, tea towels or small bags, that would have been very practical, as well as a few cup or bottle holders at table level.
The pans were unfortunately in very poor condition, impossible to use with the Teflon bottom coming off. A few more cutlery and glasses would have been welcome, when you order the necessary crockery for 5, having only 4 glasses and stack 5 forks is sometimes a bit difficult for the preparation of meals. Here are some ideas to improve for the next ones.
[...]
Very good stay
(Translated by Google) Very good motorhome but handling to improve. When receiving the campsite no linen was available, although we took the all-inclusive pack. Even though El Monte refunded us the difference, we had to buy all the linen, towels, pillows, sheets etc. ourselves. The other area for improvement was the demonstration of how the RV works. This one was done in 5 min and frankly sloppy, although we specified that we were novices. we had to manage with the manual (not supplied, which we found on the internet). Otherwise the motorhome was new (5000 miles on the clock) and worked very well (we did a 4000 km road trip). [...]
We recommend!
(Translated by Google) Good partner...
Flexibility
(Translated by Google) Definitely no regrets for choosing the motorhome option! No need to pack again, the motorhome was very functional with several cupboards for storing food, the fridge is really suitable for a family of 4, and the presence of the small freezer is a plus. But the most interesting point is the shower/WC which we really appreciated in the campsites without service.
Only small inconvenience, the distances are longer to cover than expected, but the flexibility offered by the motorhome compensates without worry.
In addition, being always in the parks, not too many parking problems (except in Zion)
[...]
Overall good;
(Translated by Google) Overall good; pity that the car seat is not provided; the crockery kits were also incomplete and quite limited
Complicated beginnings
(Translated by Google) We had some problems, especially with the fridge, but the assistance allowed us to solve the problem.
A little more explanation and verification would have avoided the problem and lost the goods.
We had however watched the video beforehand but it lacked human warmth on the part of the team.
Looking at the other El Monte motorhomes, they seem to us to be more equipped and of better quality!
Despite this, we appreciated our traveling companion!!!
[...]
Excellent experience
(Translated by Google) Our booking was for a mighty camper C28. Finally we had an El mounted RV of the same size.
Very good reception at the pick-up of the vehicle in Los Angeles and very easy return formalities in San Francisco. Schedules respected. In 1h30, formalities and explanations were given at the start. Vehicle in good condition and efficient. No problem on the way.
For a first family RV experience, the USA is an easy destination. The campgrouds are numerous, well equipped, clean. Daily habits are quickly taken. Traffic and parking outside the campsites are easy, including with large vehicles.
Everything is so simple, do not hesitate to make this beautiful experience.
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Very good service in the 2 branches
(Translated by Google) The Van could have been a little cleaner and it smelled like smoke.
Mixed
(Translated by Google) The pick-up was long and we had a somewhat faulty motorhome. Also at the handover in San Francisco no apology from the manager or a hello (just a wave on the gas).
Great support but...
(Translated by Google) The motorhome was not bad but the fridge didn't work for two days, then the generator muffler clip broke, leak under the sink, the ladder to climb into the alcove tore off … in short, not great in terms of reliability, you had to tinker a bit, however great assistance when needed on the phone! We had a C25 at 4, it's big!
Excellent performance
(Translated by Google) Brand new FR3 motorhome, professional and friendly team. Very simple check in and check out
Motorhome adapted to our needs
(Translated by Google) Motorhome well adapted and almost new... nothing to complain about the motorhome itself...
But presentation of the motorhome sloppy by the employee.
Uncourteous reception by the manager when returning the motorhome....
very disappointed with the age of the vehicle
(Translated by Google) The vehicle that Escape Campervan gave us in Salt Lake City had a nice look and met our expectations in terms of functionality, but it had over 400,000 miles on the clock, it had been in service over 10 years ago, it struggled in the ratings, the steering had play, it consumed more than 21 l/100km which is shameful from an ecological point of view and the bedding was also used (the 3 mattresses were not at the same height, the box spring was dug) and we preferred to sleep in a motel the last night. The rear bumper was also all dented, going one in the direction of that used and abandoned side of the vehicle.
During the 8 days, we met other Van de Escape Campervans, much more recent and probably more ecological. We wonder if Escape Campervan does not reserve its oldest Van for Authentik customers.
[...]
Perfect C25 rental
(Translated by Google) We rented a C25 from Cruise America through Authentik USA.
Everything went very well: very good follow-up of the rental by Authentik USA, quick response to questions, very clear website for preparing the trip and the rental.
Just a question about the age limit for children for the C25. There are two double beds and an additional bed which is installed in place of the table. So I don't understand why limit the maximum age of children to 12 years old. It is true that the extra bed can only be used by a young child. But the two double beds are usable by adults.
And a slightly average point: we took the motorhome to Las Vegas on a Sunday. It was crowded and so Cruise America reduced the demonstration of the vehicle to the bare minimum and asked us to watch the explanation videos several times if we needed more information.
In summary: great first experience with a motorhome. I highly recommend !
[...]
Service not up to Authentik USA services
Very good service and very precise explanation
Very nice
(Translated by Google) I called the day before to change their pickup
Satisfied but
(Translated by Google) We are happy with our van trip.
Some improvements could be made: the quality of the duvets (we were often cold because their quality was more than average) the dishes could be a little larger (no can opener, bottle opener, only 3 place settings. ...a spoon was missing). The double side door was too difficult to open. No system to hold the phone used in GPS. No down for the 3rd person. Worn and dirty cleaning equipment.
In short, very good general operation of the van but the accessories to improve considering the rental price I think it is possible.
[...]
A big thank-you !!
(Translated by Google) Thank you very much for your responsiveness, your flexibility and for your impeccable service!
Travelers Autobarn was great too.
Wonderful trip
VERY SATISFIED
Good experience with some bad surprises
(Translated by Google) We don't regret our first motorhome experience of 23 days criss-crossing the American West. But we have had our share of bad experiences. The fridge was malfunctioning. Support was of no help. I'm still waiting for their call! The water and gas level monitoring lights were malfunctioning. The black water drain pipe was punctured. Bad surprise at the first oil change.!! I think the key handovers are a little fast and it deserves more precision. [...]
Excellent!
(Translated by Google) The reservation was simple and the advisor answered our questions well. The support of the VR was fast and the explanations of the operation simple. It is necessary to underline the kindness of the staff of El Monte. Everything went well with the VR. The helpline was able to answer our questions along the way. Finally, the return of the RV went smoothly. We had an RV in excellent condition and very clean. It only had about 6000 miles on the clock. [...]
Very nice and very good rv
(Translated by Google) We booked an Rv 2 weeks no worries vehicle very good and almost new
