RV rental
A filthy and unworthy motorhome
(Translated by Google) Avoid cruise America whose policy is to rent filthy and poorly maintained vehicles with high mileage
APOLLO mechanics and hotline are not competent!
(Translated by Google) At the begining, they had left the water tank filling valve on "Tank Fill": we had no water pressure and the toilets filled and overflowed ... We called the hotline who knew nothing about it and we went to APOLLO Las Vegas site where the mechanics said us that it was normal! After 3 hours of research, they finally found that it was just necessary to put this filling valve on "Normal" ...
It's a shame: we could not shower for 4 days!
The windshield washer tank was empty at the beginning. The lock of the only access door in the vehicle was defective: several times we had to go through a window to get in ...
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Material: Correct compared to; our choice of RV - Reception of the Apollo pick-up point: NIL!
(Translated by Google) The big negative point: big wait when picking up the RV: 5h at the Apollo pick-up site at 14273 Washington Ave, San Leandro.
- I understand that no one speaks French - we are in the USA - but:
1. arrival as planned 12 p.m. (after telephone call D-2 to confirm): we were among the last to arrive - the withdrawal can only be done after ;s 12h, and we could have arrived much earlier...
2. very unfriendly staff (does not make an effort to speak slow English) does not make an effort to explain the different insurances to us; take, in fact we took nothing at once.
3. speaks with the hand in front of the mouth without looking at us which commercially is very limited!!! The amount of the rental being $4000 a minimum of business sense is required in relation to the amount paid. by the customer !!!
4. only the person who explained to us; the operation of the RV was relatively sympathetic. I don't remember his first name.
5. 5h wait: because RV not ready - handing over of the keys; 5 p.m.!!!
Good points :
A very big thank you to; Gabrielle for our exchanges by email (5 stars)
For the rest RAS. In view of the reception at; San Leandro, would I recommend a rental through Apollo: NO.
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New motorhome
(Translated by Google) Very good motorhome, very recent, probably from the current year.
Only downside, we had asked for a model a little bigger than the one we had! It played out to a few cm for the "dinette" bed but when you have a son who measures 1m90, the cm are important!!!
We are awaiting feedback from Authentik on the subject.
Motorhome and exceptional visits
(Translated by Google) Nice visits
Nice meets
Almost new motorhome
10,000 miles of family dreams
Just missing another month
can do better
(Translated by Google) dirty floor, very superficial and too fast instructions, minimal reception.
The motorhome requires a handover of a few minutes which do not exist.
apollo c28
(Translated by Google) the rv we rented is spacious the part, the slideout allows to enlarge the living space - àgrave; the stop- very well equipped; and well arranged,
the automatic gearbox allows easy driving on the main American roads, a little less on the small roads > small turning radius - maneuvers of the 9m less easy - fuel consumption remains high for this kind of vehicle.
the connections in the campsite are carried out in all simplicity; and speed.
we are generally satisfied with our rental, and are ready to change; restart
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Location de camping Apollo très désagréable
(Translated by Google) Reception staff terrible; not even wanting to talk to our Authentik advisor reached on the phone...
First experience in a campind car - à; remake?
(Translated by Google) During our family trip (4 people) of 3 weeks in July in the American West we had inserted 1 week in a motorhome. This is the side playful (first experience in a motorhome) and the fact of not having to repacking every day that pushed us; towards this choice.
The professionalism of the Authentik USA site has been; valuable help in this organization with prices identical to competition, especially since the choice of motorhome rental has arrived; very late (May) for the organization of such a trip.
For our case, and perhaps to Because of the late organization, the interest of the motorhome proved to be very interesting. ultimately very low compared to a hotel solution.
The +: avoid the restaurant every day and repack your suitcase in the morning
The -: more expensive solution (in July) than the car + hotel + restaurant solution even with 2 rooms per night, low comfort at night (heat, noise, light, low comfort on the road (very noisy), loss of organizational time - count 4 hours for picking up the vehicle and 2 for returning it (in short, almost the loss of a day)
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be careful some vehicles are aging
(Translated by Google) with a vehicle over 100,000 miles, the interior was no longer youthful. Cruise America's promises are not necessarily all kept (no solar panel, no oven - only a microwave) and the equipment provided leaves a little to be desired. want (sheets that are not the size of the bed...no frying pan) these are small things but when I make the comparison with CANADREAM in 2013, the vehicle at CANADREAM ( the same) was of a much higher level.
For the rest, the reception and the return procedure were very fluid and fast, and that's very positive.
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super
(Translated by Google) nice motorhome, well equipped. comfortable bedding. large fridge freezer, efficient. top!
the seat/table space is just a bit narrow (difficult to fit the car seat) and the backrests a bit too low (impossible to put your head down...
At 5, a seat (folding stool or chair) is missing to be able to eat at the restaurant. table: there are only 4 seats
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Friendly staff
(Translated by Google) Very long wait and delivery is a bit hasty.
Too long a wait the RV socket
(Translated by Google) Too long a wait the RV socket
Real good advice from authentik usa and appollo, zero problem
Disappointing
(Translated by Google) Waiting far too long for check in, incomplete and not necessarily pleasant service. But the vehicle gave completely satisfaction.
Authentik advisor very friendly, available and efficient!
(Translated by Google) Motorhome in good condition but poor handling beyond that. 60 mph. An emptying problem at the beginning of the trip, for which we called Cruise America assistance at; three times, without a reminder from them. Finally found by ourselves the solution! ???????????? very nice family travel experience!
The FS31 is perfect for 8 adults
(Translated by Google) We have benefited from a brand new motorhome (model 2018! - in 2017).
old motorhome
(Translated by Google) many kilometres, interior not clean, insufficient kitchen utensils (no stove, just a saucepan), water leaks through the roof windows, extremely noisy air conditioning, partially broken gas cooker , a broken cupboard door, not very comfortable) the only disappointing service of the whole trip
Comfortable RV, but with a rickety dinette - design error that disrupted our trip
(Translated by Google) Nice experience in RV - some problems with the dinette but luckily the company El Monte reimbursed us. a few francs to apologize.
Their phone support leaves it up to you. want - we waited more than 30min to get someone on line but who unfortunately could not help us. The telephone bill will be high... Fortunately Authentik has taken over.
Très belle expérience
(Translated by Google) Overall renting our motorhome at El Monte RV at; been a success. Clean vehicle, no mechanical problems, compliant with what we had seen on the rental company's website.
Attentive staff on departure, same on return.
Only one downside: no cleaning utensil (broom, mop) provided. the rental, which is a shame because we have cumulated; 4 weeks of dirt on the motorhome floor and had to stop at a car wash before returning it to vacuum.
For the record, we have never succeeded in tame the TV that turns on randomly day and night.
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camping car vétuste
(Translated by Google) The camper vans are dilapidated. very damaged bed mattresses.
We felt the springs of the mattress and plastic cover not very pleasant when it is very hot.
No dividing curtain worthy of the name because it is ridiculously small between the cabin and the living area.
Not even a broom to clean the motorhome.
In addition, the Cruise America of San Francisco tries very hard to withhold dollars from the deposit. For example, an unnoticed pinhead impact on the windshield; to taking the vehicle 50 dollars. Filling up with gas the socket of the motorhome adjusted; $35, return with 3/4 propane tank charged; to new $35.
If we pay for the full tank of propane at taking charge, I don't see why you have to repay when you give it back. As a result, customers pay twice. Gain for Cruise america.
In addition, staff not friendly, when we ask for explanations and even less the person in charge of the deposit who did not try. nor to argue and did not have the respect to understand our requests and left us. fall bluntly.
To flee Cruise America at least that of San francisco.
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Perfect
Very good material
(Translated by Google) At the end of the course I made the proposal to buy my camping car. very satisfied.
Super
(Translated by Google) First experience in VR highly appreciated. Almost new and well equipped vehicle. Friendly and generous welcome in the explanations. freedom and the autonomy provided by an RV more than compensate for the occasional difficulty of parking.
Good
Can do better
(Translated by Google) Very warm welcome. We regret the lack of demonstration when picking up the motorhome (El Monte) (water pressure reducer, waste water drain and water tank, circuit breaker location...). Technical explanations in American and brochure in French incomplete (type of fuel in the absence of SP 87...drainage of waste water...location of circuit breaker...). We had to get help on a camp to drain black water and find a circuit breaker (2 days without a power outlet in the camp without external connections)
We would have liked have a jerry can to store more water as well as an outdoor lamp. connect to electricity because most camps do not have a light to eat outside in the evening.
We rented 6 chairs a little too expensive ($72 when they are sold for $10 in stores). The renter could provide them with the table because we only used them 3 times (benches and table exist in almost all camps)
GPS rental ESSENTIAL to leave or enter the 3 big cities (L.A, Las Vegas and S.F.) mountain routes and find the camps.
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fast
(Translated by Google) maybe a bit too much...
lack of explanations on the use of the motorhome. Getting started had to happen quickly. billing for the GPS which was then sent to us. refunded.
An excellent stay
(Translated by Google) I really recommend Authentik USA, my advisor was always available and attentive. listening. Everything was very clear and well explained.
Location San Francisco vs. Las Vegas
(Translated by Google) The motorhome was not very clean on departure, not all the belts were available, a broken hinge, missing screws on the sleeper rod. I didn't think you had to come with your cash register. tools
A reversible air conditioning seems basic to me these days because in the cold gas heating is very limited.
A more efficient air conditioning unit too, because it is limited; at temperatures above 30°C
Well yes we had snow at all. Yellowstone and Sunshine Arches Vegas.
Otherwise it worked fine. in general.
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USA/ CANADA TOUR JUNE 2017
(Translated by Google) Picking up the vehicle went very well. Complete explanation of our camper-van, very easy handling*
No problems occurred during our trip*
The campervan is fully equipped, and everything was in working order*
We met a problem to restitution, or despite our calls to warn of our delay (resitution expected at 6:00 p.m.); we arrived at 6:20 p.m.; following works on the road which resulted in huge traffic jams, no one waited for us.
We were therefore unable to make our return on the scheduled day, we lost our paid hotel night. in Boston*
24 hour support was unresponsive...not very helpful for support.
The next day, we therefore returned the camper-van, but I did not find it. the attitude of the rental company very professional.
Working in travel, as an agent, I've never experienced this.
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