RV rental
Great RV and excellent service
(Translated by Google) Delighted with our trip and the quality of our rental. The RV was practically new and ultra-functional, even featuring a solar panel so we never lacked electricity for the fridge and USB chargers. Both at pick-up and drop-off, there was a bit of a wait (about an hour), but the service was good and the waiting area very pleasant. A very positive point is that Road Bear organizes an area for departing clients to leave their unused food for new clients, and it works very well! The only thing that could be improved would be to have a shuttle between the garage and the airport. In short, I recommend it 100%!
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Friendly staff
(Translated by Google) The handover of the campervan seemed a little too quick, especially for inexperienced people. A more detailed walkthrough would have been appreciated to better understand the vehicle.
However, the staff were very pleasant and courteous, which made the welcome warm and reassuring.
3-month trip was great!
(Translated by Google) We loved our experience. True to the description, reliable vehicle, Authentik was attentive and proactive... A great experience for a wonderful family trip
RV rental
(Translated by Google) Warm welcome, camper van very good
top
(Translated by Google) new motorhome/camper van
Good value for money
(Translated by Google) We drove 4500 km without any problem. However, Cruise America is a bit of a factory and we lacked advice, especially for refilling with LPG.
Quick explanation and aging motorhome
(Translated by Google) When we picked up the campervan, the explanations were too quick. It was our first time renting a campervan and the person didn't take the time to show us everything. We couldn't use the storage compartment because one of the locks didn't close. We realized this on our departure day, upon arriving at our first stop, and no solution was offered to me. The campervan's interior works but is quite old, notably with rust in the refrigerator.
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Superb trip with the comfort of a motorhome/camper van
(Translated by Google) Service in line with our expectations, at Cruise America through Authentic. Discovery of the American West parks with the flexibility provided by the use of the motorhome and the Park4Night app which allowed us to enjoy bivouacs in magnificent sites... And thanks to Virginie for her advice in managing the mega leak of our shower with Cruise America's assistance service!
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Very nice experience at Roadbear Denver
(Translated by Google) We booked a C23-25 RV for 10 days at RoadBear Denver, and it was a very good experience. Top-notch staff, check-in neither too fast nor too long, and very thorough explanations, a very good quality vehicle delivered perfectly clean. The check-out was similar, done in 30 minutes despite a lot of people at the same time, and especially, the use of the generator was free because we used it little (but they could still have charged for it), same for the propane which we returned half full: not charged.
We plan to return to the USA soon in a motorhome, and we will definitely go through Roadbear again.
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Excellent
(Translated by Google) Very good experience
Very satisfied
(Translated by Google) The rental at El Monte Los Angeles was perfect thanks to Authentik USA and particularly Virginie Alessi who took care of our project.
Motorhome rental
(Translated by Google) Good camping experience except for one person (who wears their glasses on the back of their neck) at the reception when we arrived in Las Vegas following a scheduled appointment for our water supply problem. Poorly greeted by this person. Also, a negative point about the beds (sofa bed) which are not 1.75m long, something we were assured of.
23 days in a motorhome/camper van
(Translated by Google) Pick-up and return went smoothly, and with very good advice upon delivery of the vehicle.
However, the cutlery and crockery provided were totally incomplete and of very poor quality, the cutlery ridiculously small, we had to buy knives and other things.
The blankets were not sufficient to face the cold of Yellowstone Park (purchase of blankets, the AC was not reversible).
The trunk locks worked one in ten times, the water hose was obsolete, it leaked at every connection, some electrical outlets did not work (we had to plug the toaster into a bedroom outlet...).
The vehicle is very noisy, especially because of a window that slammed with every movement (we gave up listening to music while the vehicle was running).
Keep in mind, the camper is closer to a small truck than a passenger vehicle.
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A beautiful experience
(Translated by Google) The RV we rented in Las Vegas fully met our expectations and allowed us to have a wonderful road trip in the parks of the American West. We had no problems with the vehicle, which was new when we picked it up. Only a minor issue of missing dishes was detected (missing plates), but Cruise America immediately responded to our message to resolve this small problem. If we had to suggest an improvement, it would be to equip the rental vehicles with leveling blocks for campsites. This type of device would have often been very useful. We highly recommend Cruise America for your vacation rentals.
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great experience
(Translated by Google) We had a great road trip through the Sierra Nevada thanks to Cruise America and Authentik USA.
Great motorhome
(Translated by Google) We were lucky to have a brand new motorhome from Roadbaer. This agency in San Leandro near San Francisco is really fantastic and top-notch organization. Regarding the motorhome, the only negative point is the sleeping area in the cabover which is not practical for two adults and unfortunately the benches are not long enough for adults. Otherwise everything was perfect. We could be completely self-sufficient with the gas, take our showers without any problem, there was even an outdoor summer kitchen. We loved our road trip with this motorhome.
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C30 for 35 days
(Translated by Google) No engine or tire problems for 35 days and over 6549 km! Interior a bit dated but super functional! I recommend 100%
A platform should be set up for customers to interact: give away excess groceries at the end, child car seats, firewood… Too much waste!
VR rental at Mighty's
(Translated by Google) Very good, fairly recent RV service. We had a problem with the refrigerator and they sent a repairman to the campground very quickly.
Campervan large enough for 6 people
(Translated by Google) A lot of everyday accessories were missing from the campervan, such as the broom, mops, bucket, ramps, kitchen accessories.
Satisfied
(Translated by Google) Satisfactory and well-equipped hardware. The staff, upon returning from the RV trip, were very friendly and welcoming. However, upon dropping off the RV (Salt Lake City), the staff were hurried and not very welcoming.
A very good experience with the RV rented from Cruise America
(Translated by Google) We came across Authtentik USA during our research to rent an RV for a road trip in California. We were very satisfied, both with the model and equipment of the vehicle and with the management of the reservation before and during the pick-up. The return also went very well, the staff was very kind from beginning to end.
Seriousness, kindness, excellent equipment
(Translated by Google) First rental of a campervan.
After some administrative difficulties registering online and contacting the rental agency the day before pickup, everything was perfect!
It was just a shame, communication-wise, that we got an international driving permit when it wasn't necessary, and all the bed linen, towels, and cookware when everything was included in the rental.
The campervan was new and magnificent, the explanations received at pickup were clear, the staff really took their time and were very patient.
The return was just as perfect, we notified them of our delay and they were completely understanding, no pressure was ever put on anything.
We highly recommend this rental agency!
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Campervan rental: Mixed review
(Translated by Google) The campervan itself worked well, engine-wise. No problems on that side.
However, the auxiliary battery must have been dead, because even after driving for several hours, and without using any electricity, it would fail during the night, and so everything would beep in the middle of the night (fridge / carbon monoxide detector).... Very unpleasant in the middle of the night. And this even when starting the engine in the morning or driving just before.
One of the chairs in the "camping chairs" pack was broken, we discovered it when we took it out of the storage bag... luckily campsites are often equipped with tables / benches, but for a picnic elsewhere, it was a problem.
The hood wasn't working, and some curtains were probably old, because they weren't very functional anymore.
Regarding Authentik USA, however, nothing to say. Everything was very clear. Alexandra always answered our questions quickly, with follow-up emails, etc... Perfect. Thank you Alexandra. We look forward to working with you again.
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Good but could do better
(Translated by Google) The staff is efficient and quick for check-in and check-out. The explanations are very clear and we didn't hesitate to ask for examples, demonstrations, and clarifications, which were given to us without difficulty and even with pleasure by the staff who take the time. The campervan was in good condition and recent.
The big negative point, what I criticize however, is the hygiene needs to be completely reviewed, it's not clean.
The sheets and towels provided were linty, pilled, a dubious yellow color, and a dubious, very neutral odor, as if everything had been washed simply with water.
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The best way to travel to the USA
(Translated by Google) He was our 5th travel companion. We had a lot of fun traveling with it. We recommend this type of vehicle, the volume is perfect, there were 4 of us including 3 adults and a teenager, it was ideal. We rented 2 motorhomes for 2 families, it was very good for sharing the trip and keeping some privacy and quiet. The only problem is the pick-up of the motorhome which is a bit long for my taste, it made us lose a day of travel, however the return went very well. The staff is lovely and accommodates travelers. I really recommend!
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Very well
Exceptional
(Translated by Google) Perfect across the board
The check-in was ultra clear
The vehicle was impeccable
The check-out in another city was easy
Responsive and professional
(Translated by Google) The entire pre-vehicle pickup phase is handled by Authentikusa. Email exchanges, very responsive, personalized exchanges. Everything was perfect. Then, contact with the rental company upon pickup. Everything is impeccable.
Very good experience!
(Translated by Google) Great week with an El Monte RV. We were surprised by the quality: a modern, clean, very well-equipped vehicle: a large kitchen with everything you need to cook, a real shower, a living area that expands with the extension, very comfortable beds, outlets, USB ports, storage... There were 4 of us, and we found the RV very spacious. Clear explanations during the booking and vehicle handover. Only one hiccup: we were given chairs without being told they would be billed at $48. We highly recommend this company!
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Camping car rental for 14 days
(Translated by Google) The rental of our 7-seater RV went very well for our 14-day trip in April. We appreciated the ease of use of this vehicle and its equipment. It's very easy and the infrastructure is completely adapted for driving around, and the campgrounds are also easy; everything is made for an easy trip.
We appreciated Authentik USA taking care of a small dispute during the vehicle pickup; everything was resolved very quickly. The return was also very simple.
Small drawback regarding San Francisco, where you have to plan other means of transport to get to the center, ferry or bus, because it was difficult for us to get close with the RV.
Very good experience that we will most certainly repeat!
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