RV rental
Great experience
(Translated by Google) Very good experience both with the campervan and also with the Authentik USA team who provided real follow-up and were able to answer our various questions. We highly recommend them, they give excellent advice. Thanks to them!
Very good experience but I would have appreciated more
(Translated by Google) Very serious company and very good advice. We were assisted by Alexandra who really helped us in choosing our motorhome for our road trip, as well as answering all our questions. We rented our motorhome from Road Bear, which also proved to be a reliable and professional company. I highly recommend!
Passable/Okay
(Translated by Google) Overall the campervan is alright, however the photos are misleading and the on-site organization leaves much to be desired: the linen kits weren't ready and hadn't been set aside despite booking 8 months in advance, forcing us to go back and collect them 2 days later and lose 3 hours of driving; 2 hours to pick up the campervan; broken toaster; poor soundproofing in the campervan which vibrates everywhere, even the windows, forcing us to stuff tissues to stop some of the vibrations; sewer smell coming back up even with the siphon and tank empty.
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(Mighty)El Monte RV
(Translated by Google) We rented a campervan for two weeks with the goal of visiting the national parks. It was a unique experience. Unfortunately, we were missing a few items, but we contacted customer service who responded quickly to help us. We returned our RV in Las Vegas, a very good branch unlike Dublin (CA) which was much less organized. They reimbursed us for the missing items directly.
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Excellent service
Great first VR experience
(Translated by Google) We really enjoyed our first VR experience. The 25-foot vehicle was easy to drive and the seats were very comfortable for driving. We greatly appreciated the landscapes of Nevada and California. Finally, we miscalculated the number of miles we planned to travel and thus paid more than required (1100 miles vs 1500 paid). Excellent service from Caroline at Authentik and also from the staff at El Monte RV. [...]
Good but not perfect.
(Translated by Google) Rental from the South Miami agency of a 25-foot Class C. Recent vehicle with 30,000 miles in normal used condition. Minor drawback concerning interior cleanliness where it's clear that cleaning focuses on what is visible, the corners, inside cupboards, and mattress are far from as clean as they should be. The linen (towels, sheets, and blankets) provided in the kits (for a fee...) is worn and stained despite having been washed. No fitted sheet is provided, and the flat sheets are too small to wrap the mattress. We had to purchase fitted sheets as well as a mattress cover and a set of cutlery, missing from the kitchen kit, which was also charged extra. To summarize, the vehicle itself is correct, but the care given to it by the rental company during its preparation is very insufficient. [...]
An incredible experience
(Translated by Google) We landed Sunday evening in Los Angeles and spent a comfortable night in a hotel near the airport, following the recommendations of the Autentik team. Indeed, American law requires (I imagine for road safety reasons) spending a night in a hotel before driving a motorhome when the flight is transatlantic. Which we did. The customs officer checked this point upon our arrival. Monday at noon we were at Bear Roads, who had already prepared everything: the motorhome and the rental contract thanks to the online pre-checking. Charming, accommodating, and attentive people (they offered us bed sheets, pillowcases, and bath towels). They presented the motorhome and its features with availability, attention, and patience (they often had to repeat the instructions to ensure we used the vehicle correctly). I recommend motorhomes with slide-outs, which offer a significant increase in living space. Then we hit the road towards Sequoia and Yosemite National Parks. We had to modify our initial itinerary because some roads in Sequoia National Park were closed due to snow. Rangers are not accessible by phone, and you must only consult the official park websites. We finally spent ten days in the motorhome, continuing our journey to Yosemite National Park, then San Francisco, and finally back to Los Angeles. A real treat for the family. Thank you for this experience.
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Great!
(Translated by Google) Superb experience! Successful road trip even if in Florida it's not easy to park to sleep. Otherwise it was perfect! The van is great. Easy to drive and comfortable.
I rented an identical van a few years ago for a road trip in California and it was great too and easier to find parking for sleeping!
Simple, efficient, and practical.
(Translated by Google) The rental process, as well as the pick-up and drop-off, went perfectly smoothly. It was quick and easy. No incidents to report during our 5,000 km trip. The negative points I could mention are due to the vehicle's construction technique: no oven; storage spaces that are much too high and deep, without internal dividers to secure goods; grey and black water level gauges that remain full even after emptying; a leaky shower; USB sockets that are only powered when the vehicle is connected to mains power; almost non-existent thermal insulation and a heater that should not be used for more than 2 hours, according to the instructions, otherwise the battery will drain. It is also regrettable that no cleaning equipment (broom, brush, dustpan, etc.) is provided, even though we are expected to return the vehicle clean. In addition, the cleanliness upon pick-up is very questionable, it depends on the goodwill of the previous renters! But this does not prevent you from having a perfectly successful trip and travelling safely and comfortably.
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High-performing vehicle, in good condition
(Translated by Google) Vehicle pickup and return handled by competent and attentive staff. All equipment was in good condition. One point of caution: the length of the vehicle if you go to national parks. Some areas are limited to vehicles of 22 feet. We thought we had a 22-foot long vehicle, while the registration indicated 24 feet!
Perfect!
(Translated by Google) Easy rental
Top-notch and very clean campervan
Easy handling and presentation
No problems in 14 days of travel
Easy return also with very pleasant staff
In conclusion, perfect!
Freedom and adventure
Good value for money
(Translated by Google) Very recent van. Unlimited mileage offered is their best asset. Courteous staff. Pick up and return very easy. However, the rented kitchen and bedding equipment should be improved in terms of quality and quantity. It was very basic and we had to buy some items to be able to live there for almost three weeks. (broom, cleaning product, rags, dishcloths, sharp knife, grater...)
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El Monte RV motorhome rental
(Translated by Google) We rented a campervan in Dublin near San Francisco with an all-inclusive package. It turns out we didn't have the kitchen kit, the mattress was very worn, the windows didn't close, and some of the light fuses were blown. This shows a lack of professionalism from this agency, especially since we paid a lot for the rental. Moreover, the manager was very dismissive towards us. Despite everything, we had to manage and buy the missing utensils in order to have a pleasant trip.
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MAGNIFICENT FAMILY ROAD TRIP
(Translated by Google) 3500 km in the American West... Incredible landscapes that will leave a lasting impression on you. Great experience with our camper (comfortable, functional, and also reliable). Alexandra was attentive and advised us well. Thank you again.
Wonderful stay
(Translated by Google) The organization is very good, the camper was in good condition, the sheets, towels, duvets, pillows, everything was very clean except the floor that we had to wash several times because it was very dirty.
C28
(Translated by Google) You shouldn't hesitate to rent from Roadbear, everything was new and in working order. The C28 is recommended for 6 people but it is very practical for 4. The size is impressive but the campsites are completely adapted.
Campervan good, insurance and mileage less so.
(Translated by Google) Be careful with Authentik America's VIP insurance which doesn't cover windshield problems, it's better to take the insurance directly with Cruise America to avoid paying twice (insurance then deductible). Also, be sure to get good advice on mileage, which wasn't our case, because American roads can be closed and you may have to make a big detour which adds a lot of kilometers/miles. The campervan (C21) for our part was very good, functional but poorly insulated so cold at night and noisy to drive. The employees at the Cruise America San Francisco office are very kind and professional. Don't count on Authentik America for help if ever needed.
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End-of-life vehicle!
(Translated by Google) Vehicle rented in October to visit the American West, Maverick model. It had over 350,000 miles on the clock and it felt like it. The steering wheel had a lot of play and the cruise control didn't work. It wasn't pleasant to drive. First problem on the second day of rental with a tire pressure warning light coming on, we had to take it to the garage. We were told we were driving with the spare tire! It had to be changed. Then on the fifth day, the clutch gave out. We were stuck for a whole day on site, waiting for another van to be brought to us. As a result, we couldn't reach our final destination and had to shorten the trip. Upon arrival, we had to negotiate for a long time to get a commercial gesture... for a 7-day rental, that's a lot. Added stress, when it was our vacation. So yes, problems can happen, but renting such dilapidated vehicles in regions like this can be dangerous! I gave two stars instead of one because the assistance staff was always responsive. I would not recommend Escape campervans.
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Generally satisfied
(Translated by Google) Not a recent campervan but functional. Mattress comfort a bit limited. A lot of delay picking up the vehicle. (2h30…)
Big V8
(Translated by Google) Friendly staff and large motorhome but very noisy on certain roads. We would have appreciated having coat hooks, a starter kit (toilet paper), wedges for leveling the motorhome on some sloping pitches. The bed was very hard and the linen provided was not the right size (difficult to sleep). The windshield was cracked along its entire length and I admit I was afraid it would shatter (in France this would not be allowed). Otherwise it took us everywhere and we got a taste for it!
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1 week in RV
(Translated by Google) Good value for money. A very nice week in a motorhome, it has the minimum necessary comfort. We had requested a large RV because we were 2 couples, the space was satisfactory but there was only one "real" bed, it didn't bother us that the other bed was high up and had a low ceiling (it's part of the experience) but it was practically a wooden plank and that's really not possible when we have to sleep 7 consecutive nights in this bed. A minimally comfortable mattress, I do mean minimal because it wasn't, should be put in place or they should add a mattress topper. The people who welcomed us were pleasant.
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Kuga Rental - Disappointment
(Translated by Google) We rented a Kuga campervan for 22 days from Los Angeles. We were very disappointed. We endured a very unpleasant smell because the water tank hadn't been emptied. We were surprised to discover that after 7 meals (max 3.5 hours of cooking in total) there was no more propane. It should have been full as stated in the contract and by the employee on the day of pick-up. The floor was very dirty (it wasn't just dust), impossible to walk barefoot. Email exchanges took place with customer service. The first person implied we were lying (despite providing proof) and that it was normal to make 7 meals with a full propane tank. These email exchanges were a real battle that spoiled part of our trip. FYI, we filled the propane tank on September 19th, which lasted our entire trip (until October 3rd), more than 14 meals, and it wasn't even empty! Fortunately, a second, more understanding customer service person granted us financial compensation and apologized.
And other unpleasant observations were made such as ripped curtains, a broken driver's side sun visor, a broken duvet closure, unusable windshield wipers. It's unacceptable for the price. A lack of professionalism and great negligence, along with unfair clauses towards the customer in the contract (e.g., if there's no propane upon van return, a $50 fee is applied, while a tank costs $35 at the agency and filling it is around $16, or a $200 fee if the van is not washed). These clauses aren't even respected by the agencies!
The vehicle's age and lack of maintenance are not worth the price! Also, the vehicle uses a lot of gas.
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Solid and powerful motorhome
(Translated by Google) Compact C-21 model, very vintage inside, not at all like in Europe.
I appreciated the engine's power and torque, less so its fuel consumption.
We didn't want to sleep in the cabover, so there was some manipulation in the evening to make the very large but moderately comfortable bed.
The autonomy is correct in electricity and water.
The fridge works very well, 3 gas burners efficient.
Good space for two, an RV designed for American roads, good experience, also regret that leveling blocks are not provided, essential in our opinion.
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Fantastic experience
(Translated by Google) The vehicle was incredible, very comfortable, bedroom and extendable living room, a real studio. Very easy to drive, fully equipped and automatic.
Camper van corresponding to our request and good service.
(Translated by Google) Only downside, no instructions for the campervan on the main things to do. Also missing the instruction manual for the Ford tractor in case of breakdown (fuse, warning light, spare wheel...).
Irreproachable equipment and services, fully compliant
(Translated by Google) The equipment provided and the additional new kits purchased are of good quality, functional, and robust.
Placing all the dish and bedding kits in bins intended for donations to associations is an excellent idea.
The missing star in the review is related to the shocks that passengers experience in the cabin, which can be violent and not recommended for sensitive backs. This is due to the condition of the roads and the firmness of the suspension, which otherwise improves road holding. Steering precision is a little better than during a previous rental in 2011.
One negative point, which is not El Monte's fault, but Authentik's: the El Monte address in the Authentik documents was wrong! This needs to be corrected.
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Super campervan
(Translated by Google) The RV is spacious and well-equipped. There are some damages to the refrigerator (broken door handle) and the upper bed safety net (hook torn off). El Monte is great. They are welcoming and without unpleasant surprises.
Fantastic and unforgettable
(Translated by Google) Driving a 30-foot long, 10-foot wide "truck" is an experience in itself! Everything is made for RVs in the USA, it's another way to experience a trip where you are close to nature, very original!!! The company is professional and offers options (e.g., camping chairs for 45 euros, we took them and have no regrets). The training is a bit brief at the start, but the guide provided inside is well done and answers questions. A small malfunction with the (gas level) gauges caused us a problem, and we were reimbursed for half a day's rental upon return (a commercial gesture we appreciated).
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