RV rental
Very professional
(Translated by Google) Camper van as described, easy to handle. Hotline available. Easy return.
Very satisfied in every way
Valuable help
(Translated by Google) We rented a campervan through Authentik.
But the Authentik service goes much further!
The guide of suggested itineraries and places to visit is very well done. It was more useful for organizing our trip and experiencing it than the tourist guide we had bought.
The website's recommendations on campsites were also very helpful.
The support, whether upstream with recommendations of things to do before leaving, or throughout the trip in case of problems, is exceptional and very responsive.
In short, if we go back to the Americas, we will use their services again without hesitation.
[...]
OK
Great location
(Translated by Google) Everything was great, we just missed a little information about the vehicle at the time of booking (trunk size, dimensions of the bench beds (a little tight for teenagers, ideal for young children)! But the rest was impeccable!
Top reception and quick handling.
Very well
(Translated by Google) The campervan rental went very well, no unforeseen events. The only thing I want to clarify, compared to the information we had received, is that the campervan is not new (but in very good condition), and that the autonomy is not 2-3 days but a few hours. The batteries do not allow it to run unplugged at the campsite for 2-3 days (12 hours in our case). Otherwise, everything went very well. For novices, it is still necessary to learn about the campervan beforehand because few explanations are given on-site.
[...]
Good company, trustworthy
(Translated by Google) Recent, well-maintained vehicles
Great campervan, less great agency
(Translated by Google) The C25 campervan was totally suitable for 2 adults and 2 tall teenagers. Everything worked well inside. Plenty of storage. Reasonable fuel consumption. Comfortable.
Los Angeles agency: unfriendly and haughty staff, slow and poorly done work.
San Francisco agency: great.
To do again!!
(Translated by Google) Hello everyone!
First experience in the USA and a reliable partner for a road trip is CRUISE AMERICA.
Robust, reliable and without any worry on our part, the C25 swallowed the 3500 km of the road trip marvelously.
I recommend it without hesitation!
Notice to future users!!
A smooth rental
(Translated by Google) We rented the car from the Las Vegas location and returned it in Denver. Everything was smooth and fast. The vehicle was very good. We had a wonderful vacation.
Pretty good
(Translated by Google) We had a good car, although different from the one we reserved, clean and in good condition. Unfortunately, the onboarding was too quick and incomplete, so we had to figure things out ourselves. We also had problems with keys that broke. While we were able to replace the first one for $4.50, the second key broke the day before our departure, and we couldn't replace it before returning the RV. They charged us $150 for the replacement, claiming they needed to replace the entire locker. We're not happy about that.
Otherwise, we had no technical issues, no unpleasant surprises, and everything went as planned.
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Comfortable
(Translated by Google)
RV
(Translated by Google) Very satisfied with the Roadbear company
Very good experience
(Translated by Google) We were very satisfied with our RV experience in the American West. Authentik USA was very present in terms of support both before our trip and during the trip. We were able to contact them and get very quick responses at key moments of our rental (pick-up and return). Furthermore, the RV was consistent with our expectations and the descriptions provided.
top stay in beautiful parks with a great motorhome
(Translated by Google) Dream stay in magnificent landscapes. Very well-equipped and nearly new motorhome (10,000 miles). However, the handover with the renter was a bit brief for motorhome novices, and the user guide provided was in German. Fortunately, I found a French guide online from another renter for the same motorhome, which was very useful for mastering some subtleties! Providing guides in other languages would really be a plus and would likely reduce the risk of handling errors. [...]
Smooth trip
(Translated by Google) I don't have any elements of comparison. I found El Monte very good in their customer approach. We had a few small defective parts (hose, caps) that we replaced (Walmart purchase) without issue. El Monte reimbursed without discussion. The RV was well equipped and in good condition.
Good experience
(Translated by Google) Good experience with a 21 ft. RV.
It should be noted, however, that there were 2 of us, and I absolutely would not recommend being more, the additional seats in the back of the truck not being admissible for me during trips, including for children.
No mechanical problems encountered.
Some limitations: the fresh/grey water tank is very limited and does not allow for more than a day of autonomy. The limit to two people seems all the more important to me.
Sleeping arrangements ok.
A few minor failures or breakdowns without gravity.
The campervan's air conditioning is not at all suitable, especially at night: big, unpleasant airflow and above all, very significant noise. You can cool off occasionally, but don't consider leaving it on all night.
Overall, a good experience.
For more than two people, you should choose a larger RV, because of the seating and the available water tanks.
[...]
Very satisfying
(Translated by Google) Impeccable rental with Cruise America. Perfect pre-rental exchanges with Authentik USA. Good support. No bad surprises.
Average condition of the motorhome
(Translated by Google) A bit old-fashioned; big odor problem with the toilet trap, and a large leak in the water supply pipe.
marvelous
(Translated by Google) Really satisfied with authentik usa's services regarding the van rental, French-speaking contact person available and responsive. Thank you.
Very good welcome at the Escape Campervan agency in Denver during the pick-up and return of the van.
The person takes the time to explain and demonstrate the van's sleeping configuration and how the equipment works (water tank and drainage, hob, fridge, etc.). The gas refill was offered to us. Thank you.
The only downside is the mileage limited to 100 miles/day, for a country like the USA where distances can be very long between different points of interest, this limit is quickly exceeded. For our part, we did 500 extra miles in 21 travel days, hence an additional cost to be expected.
[...]
Perfect
Top-notch service with Authentik and Virginie
Exceptional adventure!!!
(Translated by Google) The people at Travellers Autobarn are exceptional for their kindness and their concern for customer satisfaction. A warm welcome and impeccable service. They even made changes to the vehicle to satisfy a need for nighttime electrical power for a breathing apparatus... We were even able to spend a night for free in the parking lot of the Las Vegas agency, which is barely 2 km from the Strip, because finding a parking space in Vegas is not easy!!! Certainly, the vehicles are not new, they have mileage (380,000 km on the odometer) and the body has traces of life, but no worries about the mechanics. We drove 5,000 km (climbing to 3,800 m altitude!!!) and no problems, the powerful V8 (a bit noisy sometimes) did its job as well uphill as downhill, and there are some in the different parks that we visited (20% and even 25% grades). The unlimited mileage is also interesting because once on the road you swallow miles!!! In short, it was an exceptional adventure for us (a first van experience too) thanks to the investment of a great team from both Autobarn and Authentik!!! An UNFORGETTABLE trip!!!
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Great road trip with Kuga!
(Translated by Google) We took a week-long road trip with the Kuga minivan, it was our first van trip and we loved it! The possibilities of sleeping last minute in beautiful places, the flexibility and convenience that the van allows with its fridge to plan ahead, storage to organize, etc. We highly recommend it and were delighted with the welcome and advice when picking up the keys, beforehand and also upon return. [...]
Simple and effective
Top
Very good but check-in a bit rushed.
Campervan / RV
(Translated by Google) Great campervan.
Unfortunately, a water pump leak forced us to stop more often than usual.
Furthermore, we weren't told that if we emptied the black and grey water tanks we would be reimbursed the €40 paid before departure.