Car rental
A team at the top
(Translated by Google) I can only recommend Authentik USA, they were great, there was a problem with my reservation but they managed and everything went well
Very good communication with the team
thanks again
Hassle-free car rental
(Translated by Google) I rented a minivan in Denver (Dollar) through AuthentikUSA. No worries, except that the rental company is trying to sell an upgrade and additional insurance options. Good experience with Authentik USA travel agent. Thanks.
My adventures of my car rental in the USA
(Translated by Google) I rented, on your site, on January 7, 2022 a car in the United States
Your quote number: 0502-gallier-SR
Category: Intermediate SUV
Supplier: Dollar
Pick up: San Francisco
Branch: San Francisco - Union Square Locate Branch
When: Monday, May 2, 2022
Time: 12:00
Discount: Las Vegas
Branch: Las Vegas Airport (LAS) Locate Branch
When: Sunday, May 22, 2022
Time: 12:00
car price
Price of the car: €1,359
The rental company in San Francisco would not give me the car because my VISA PREMIER credit card did not allow me to pay the supplement for the return trip to Las Vegas. The rental agency informed me that my card is a debit card (written in very small) and not a "CREDIT" card, yet the CG of my bank (BOURSORAMA) stipulated that it was accepted worldwide! !!
The rental company did not want to refund me the €1359.00 that I had paid.
So I lost €1359.00 and had to rent a car from another agency.
How do you plan to compensate me?
[...]
Vehicle smaller than requested, difficulty to accommodate 4 suitcases
(Translated by Google) Vehicle smaller than that requested with great difficulty to accommodate 4 suitcases
Pleasant welcome
Vehicle in good condition
Quick and easy return
Still a good experience
Competitive price, quality of service!
(Translated by Google) In addition to a competitive price, the vehicle was delivered quickly and in line with expectations, nothing to complain about, I will rent again through you.
Satisfying
(Translated by Google) We picked up the car very easily in downtown San Francisco and we returned it even more easily at the San Francisco airport.
three good service
(Translated by Google) we did not have the planned car which was not available but a slightly superior honda
fast, problem-free service
return same
no complaints
Perfect !
(Translated by Google) Hello. Authentik USA is a reliable and serious company. We had a big problem with plane flights (we live in Guadeloupe, it's always complicated) to get to Las Vegas to pick up our rental car. They handled our file very well (collecting the car 4 days after the scheduled date) and the communication was exemplary. My wife and I recommend Authentic USA 100%.
Very responsive, good follow-up
(Translated by Google) Very good experience for this first car rental in the United States. The team was responsive the two times we had a question (shifting the time to return the car and a problem with a tire on the vehicle). I am very satisfied with the experience!
Old car - debit on additional credit card
(Translated by Google) Car with over 100,000 km! Not very clean, damaged.
The person at the counter, ripped us off when taking the vehicle, asking us to approve a so-called deposit… but it was not a deposit but a debit in account
Our road trip in the American West went very well.
I do not recommend
(Translated by Google) Not the car I rented and not the same price either.
Bills 500 dollars at the end of the rental for additional driver while 200 advertised.
Beyond our attention
(Translated by Google) Simple and fast vehicle pick-up and return procedure, spacious, comfortable car equipped with the latest technology (auto drive), unbeatable value for money, thank you Authentik!
Good overall
(Translated by Google) We had a Nissan a little smaller than the Ford Focus as planned so three behind was tight. The car was very good but it consumed a lot and had no recovery, no power.
Very good experience
(Translated by Google) Pick up and return of the car very simple, no problem.
Remember to book with a credit card and not a debit card.
Authentik is very serious
(Translated by Google) I rented a car from Dollar via Authentik for my Californian trip, they are very efficient, anyway and this is a recommendation arrived at the counter to collect the car, beware because they add insurance not not provided for on your contract , it's up to you to accept or not... all this is clearly specified by Authentik, hence their seriousness.
Great experience with Authentik USA, serious, quality after-sales service
(Translated by Google) Very serious intermediary,
Great value for money, competitive
Efficient and responsive customer service: order tracking, modifications...
++++
A simple and top-notch experience
Very good rental
(Translated by Google) Very efficient and fast agency especially on return.
Car almost new and of very good quality.
The automatic toll payment tag is great.
Only negative point: the windshield washer fluid had not been filled.
Different car than expected
(Translated by Google) Fairly long waiting time. Oversized proposed car. Finally the proposed car is not bad (Nissan rogue) but not as good as the one chosen during our order. Otherwise fast return.
Very good experience with Authentik
(Translated by Google) Thank you very much for all your advice, our stay went very well from start to finish.
Mixed review
(Translated by Google) We have exchanged several times with the agency authentik the staff is charming and responsive, unfortunately the agency does not rent a car. It is only an intermediary and we were sent to dollar who are not charming but want to sell you at all extra prices.
In addition we had rented a jeep cherokee but had a chevrolet.
We had a puncture and the telephone assistance was not efficient, slow and unpleasant.
[...]
Not much to complain about
(Translated by Google) Overall good airport pickup. Fast, efficient. Return the same.
Small flat, we had asked for a Ford Fiesta template we ended up with a Chevrolet Spark which is smaller than a Fiesta... with 3 suitcases we had to squeeze...
Car rental
Good
(Translated by Google) The refueling was not done at the start.. and the agency was supposed to be open 24/24 and the person after us had to wait, between midnight and 6am because they were closing. But simplicity of registration and speed of departure and return.
Fast service
(Translated by Google) No waiting to pick up or return the vehicle.
But like all agencies, the information was vague, it was necessary to change the authorization amount on the credit card because the agent had added unwanted insurance. (Check the details carefully before leaving the agency!)
It only offers "basic or total" when you have to ask for the minimum so as not to have additional insurance. (We had already taken the deductible at 0 and essential insurance on the site when booking)
Very little info when picking up the vehicle from the parking lot "take the black car" and the agent leaves... There were 2 black cars stuck together.
We were in doubt until the exit of the parking lot where another agent confirmed to us that it was the right one. (The keys were in the ignition and were not given to us personally.)
Little effort from the agent at the reception to articulate in English knowing that we are foreigners. (History that we say yes yes to everything without understanding...)
Most of the service was at the meeting, clean and functional car (except the wipers which were rotten)
We didn't have any accident or other so nothing at this level.
But you should know that there will always be a supplement to pay on site (tax ~$10, "concession fee" we don't know what it is but it was $25, and we chose to rent the device to pay tolls automatically)
[...]
Correct rental
(Translated by Google) Price and range respected
On the other hand the vehicle was old, more than 54000 miles and it had some misfires during acceleration. But once rented you don't want to waste time and come back to change.
So overall the rental of the vehicle was correct.
Dollar renter to flee
(Translated by Google) We had reserved an suv and the rental company (dollar) would not give it to us saying that I had a debit card when I had called my bank to make sure and it was indeed written on my card bank "credit card" so they downgraded us we had a smaller car a chevrolet malibu and 2nd hard blow we were waiting to be called to recover the vehicle it took about 1 hour and we were told that my bank card would not not pass when I had warned my bank of my payments in the USA and that I have plenty of funds...
seeing that I was accompanied she told me that she can try by adding an additional driver and the credit card of the person who accompanies me and like magic it works and I have to pay $175 more I am really dissatisfied by this rental company I will never go back to them again they are thieves! Ashamed!
[...]
Compliant car
Unbeatable value for money!
(Translated by Google) Perfect, rental in line with expectations, no bad surprises. Clear and precise communication.