Car rental
completely satisfied
(Translated by Google) For our first car rental experience in the USA, we are delighted with the service provided by both Authentik USA and Dollar rental company.
Very clean vehicle and in line with our expectations, it was in fact a Chevrolet trailblazer small SUV perfectly suited to accommodate our luggage.
The staff at Dollar was professional and we had no unpleasant surprises when the balance of the rental was withdrawn, it was the amount indicated on the invoice issued upon receipt of the vehicle.
If we return to North America, we will not hesitate to use the same providers.
[...]
Competitive rates and satisfying options
(Translated by Google) We are delighted with the car rental service booked by Authentik USA. The car was very good, taking it went very well.
On the other hand, for the return, the place indicated on the documents communicated was not the good one, an additional stress when returning the vehicle but we ended up finding the place ourselves.
Otherwise, I highly recommend for your rental vehicle.
[...]
No problem
(Translated by Google) Nothing special to say. No particular problem.
Location dollar
(Translated by Google) The tires were in average condition for a 4000km roadtrip, but the vehicle was in very good condition. We had no problems.
Road too fabulous in a spacious and comfortable car
(Translated by Google) Our vehicle was a Dodge Charger.
Spacious and very comfortable, it swallowed up the 6200 km of our circuit without flinching.
Very good experience with Dollar. Quick transaction at the counter in San Francisco following reservation made by internet.
Quick start
(Translated by Google) The pick-up of the vehicle was very fast and the car was perfect. The rental company left us the choice as to the model.
We were unlucky because a little problem on the road during the trip and fortunately we were able to be repaired and the rental company exchanged the vehicle for us quickly against a vehicle of the same range to finish our roadtrip.
[...]
Satisfied by AUTHENTIK. Much less by THRIFTY.
(Translated by Google) After a tiring trip for various reasons, I feel like I've been abused by THRIFTY. The additional insurance which I did not want and the full tank of gas are real rip-offs. If you have a VISA, you do not need these additional insurances which are supported by your card. It's like the full tank of gas that counts you for the entire tank (which is never actually empty to the last drop). I seized the attorney in charge of commercial affairs to denounce practices that I find abusive. [...]
Problem with the car not solved after three days
(Translated by Google) When we took the car, the employee urged us to pay for a full tank because gas taxes are lower in Las Vegas than in California, where we were going next. It was a rip off as they added taxes and fees which made filling up more expensive. The car produced after a few days a significant noise and vibrations above 40 mph (60km/h). It happened in a remote place on Sunday. I called and they told me to proceed to the intended destination. The trip took 6h instead of 3. The car exchange point was very far away. In order not to lose a day and our reservations, we kept the car for two more days, driving at low speed. When we arrived at Saint-Georges airport at 6:30 p.m., where the car was exchanged, the Hertz agency working with Dollar was closed when it was supposed to be open 24 hours a day. After another call, Dollar told us to go back at 10:30 the next day. When we returned, the agency was unaware and had no car for us. We passed them Dollar. Finally, the employee promised us a van which was to return at 12:30. It was not returned. At 1:30 p.m., the employee finally gave us a top-of-the-range Ford Taurus that consumed twice as much as our original car.
When we returned the car, we asked for compensation for the many hours lost. They gave us $150.
[...]
Vehicle too small
(Translated by Google) We had booked a compact type car. When we arrived at thrifty we were assigned a category under compact Chevrolet Spark. There were three of us on a road trip for a total of 3128 miles. No room in the back, very uncomfortable for the rear passenger. We paid for a compact with a trunk volume of 374l. Which was not the case with a subcompact. I expect a gesture from you. Sincerely, Jean-François Beneteau. [...]
Vehicle as expected
(Translated by Google) It's not a Ford focus but a Nissan Versa that Thrifty finally provided to us by soliciting Hertz. Suffice to say that the reservation is only a rental process at a price agreed in advance but that obtaining the vehicle remains a hassle (waiting time, negotiation to try for the same price to rent a smaller one from us than the compact,) As usual we had the right to the small insurance cinema. The return of the vehicle on the way back was only a formality with no surprises. Overall it went well. [...]
Fast service and very good value for money
(Translated by Google) I rented from Thrifty. in San Francisco, Farrel Street a Chevrolet SUV for 33 days. The delivery and the return were fast, and the agreed price respected. Very good experience
reasonable prices and a great vehicle
(Translated by Google) Unbeatable prices during this period when rentals are very expensive. We were upgraded at no additional cost. The guarantees offered by authentic usa are basic but sufficient. You should also know that the deposits applied by the rental agency are really very low (500 dollars).
Note that the dollar rental agency was VERY/TOO insistent in pushing us to take additional options, going so far as to claim that authentic usa had not included insurance in the price or that they did not know about this insurance and that in we had to pay an extra one. But that's not authentic usa's fault and it all worked out fine with no extra over the quote price.
[...]
Successful rental
(Translated by Google) Excellent service from the rental company and the Authentik USA site. No complaints. We had an accident during the stay, we changed the vehicle without worry.
Good, but rental company closed when we arrived at lo
(Translated by Google) Our flight was late, we arrived late at the airport, I had to contact before our arrival to warn of the delay, we were guaranteed that someone will be there, until the arrival of the last flight, but it was not. We had to take a taxi back to the hotel and come back the next day to take the car.
The dollar company almost forced us to take another car in addition, we ended up paying more than $400 in addition.
[...]
Perfect
(Translated by Google) I had doubts because the deal seemed really cheap to me, borderline suspicious.
No surprise, everything went as planned arrived in Las Vegas, picked up the fast car at Dollar Rent a car and returned without surprises as well.
It's a great deal and I thank Authentik USA!
Satisfied
(Translated by Google) We rented a car which was up to our expectations. Having had an accident the change of car was done easily. On the other hand, we forgot to return the key and when we wanted to return it to an agency in another city because we were on a road trip and we were blocked all night in the parking lot because the exits were closed. We were blocked from 1:00 a.m. to 6:00 a.m. Horrible . The police couldn't help us! It was really complicated to spend the night in the car.. we were never contacted by the rental company who could have told us that he was looking for the key. Otherwise everything was good but this is a big negative point [...]
Pro and very good vehicle
Completely satisfied!
(Translated by Google) First of all, thank you to Authentik for the friendliness and efficiency of its services when booking. The vehicle was picked up in Denver quickly. I was asked to choose my SUV between 5 vehicles. I took an almost new Toyota Rav 4. For 3 weeks, I traveled the American Northwest over nearly 4,500 km without any problem. The return was done easily and kindly. In short, I am completely satisfied! [...]
Fine
(Translated by Google) Good contact, quick reception of the car (no inventory) before reception.
Returned the same quickly, hoping not to have any unpleasant surprises and debits later (return of deposit, no additional costs)
Positive rental
Journey through the American West
(Translated by Google)
great 30-day road trip (with car and 40 days in total) in the American West, a loop from San Francisco! visit of all the possible national parks as well as the big cities (sequoia park, Brice canyon, grand canyon, death valley, las Vegas, San Diego, Los Angeles and so many others...) a great car that allowed us to do 7500 km in thirty days without having any worries, comfortable and pleasant!
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Very well.
(Translated by Google) One of the best prices on the market.
AUTHENTIK staff very available.
Thank you.
great performance
(Translated by Google) Thank you for your availability, your prices and your listening (in French) we will recommend you without any hesitation.
Very well
(Translated by Google) We did a Road Trip through California at the end of May, beginning of June 2022 and everything went very well.
We appreciated the customer service during the delivery of the vehicle, during a request for information by telephone and particularly the rapid return of the vehicle to the agency.
Small things to improve:
- We lacked Apple Carplay in the car.
- We failed to deactivate the alarm indicating that the driver's door is open. Which can be embarrassing while you're getting into the car.
The rest was perfect!
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Very satisfied with this rental.
(Translated by Google) Very good experience with this rental, modern car with very reasonable fuel consumption. Employee of the rental company very picky when taking charge.
Quick and efficient return.
Overbilling of a service provider DOLLAR
(Translated by Google) The service provider invoiced an additional day whereas, on the eve of the return, unable to reach them by telephone, I went directly to the office at the airport, their employee expressly specified to us that it was the full day that prevailed: in other words, we could very well return the vehicle with a few overtime hours as long as it was returned on the day stipulated in the contract.
In addition, their invoice mentions a service denominated FPO for an amount of $ 120 excluding taxes in the north of an explanation: we do not know what it is! I would add that we did not request ANY additional service when picking up the vehicle on May 4!!
[...]
simple and efficient vehicle rental
Very practical car running very well but not modern
(Translated by Google) Car picked up in Salt Lake City, very administrative employee of the rental company.
The vehicle was very practical, a bit dated without the Android Auto function.
Very correct for 6 people.
instructions for debit cards
(Translated by Google) everything was perfect except the info about the declined debit cards
I received an email from dollar company, excerpt below:
Did you rent with a debit card? Any additional funds that may have been held for this transaction that are due back have been released now that your rental is complete. Please refer any questions you have regarding the availability of those funds to your banking institution. For additional information on our debit card policy, click here.
This excerpt proves that I could have rented with a debit card, contrary to the information contained in the email you sent me. I had to apply for a credit card from my bank which resulted in a charge for nothing.
Cordially,
[...]
Good experience
(Translated by Google) We had opted for a small vehicle, then upgraded on the spot. Thanks to Ramy for his advice (local Dollar agent).
We had to wait a bit for the vehicle to be delivered to us, unfortunately we could not choose it. Small flat, the rear windows did not close properly and the vehicle was not perfectly clean.
Overall very satisfactory experience and we would not hesitate to re-rent with Authentik and Dollar.
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Very satisfied with the service of Authentik USA
(Translated by Google) Excellent satisfaction with the reservation service through Authentik USA.
Small problem: the address given for returning the vehicle to Los Angeles airport no longer exists... Thrifty have moved to Hertz.