RV rental
a motorhome factory
(Translated by Google) fast support
summary cleaning see dirty
do not forget to watch the video several times before leaving because you will not have any explanation
the motorhome however had no technical problem even with intensive use of air conditioning
Excellent performance
(Translated by Google) Very serious renter. Very clear and detailed explanations of the pick-up of the motorhome. Nothing to complain about, very positive experience!
APOLLO
(Translated by Google) The welcome was good. You have to plan a lot of time for the necessary formalities. Be careful to make the right choices for the generating set. A proposal for a package as it should be. 75 dollars is submitted to you. We didn't take this one and spent less than $14 for our stay. Ditto for the toll road pass, if you don't take the pass, don't forget to adjust your GPS [...]
Help and contract
(Translated by Google) Good care and support from both Authentik and the rental company El Monte
are satisfied
To recommend
We picked up in Los Angeles and returned to Las Vegas in perfect conditions
A perfect performance
(Translated by Google) RV (camping car) rental by Authentik: perfect service!! Good preparation and good support from Gabrielle before departure, good support for the RV in Las Vegas (we even had a slightly larger RV than the one booked), no problem with the rental company, no problem with the RV.
Ready to start again!!
Nothing to say
(Translated by Google) Perfect
Nice staff
Equipment in good condition
Can do better
(Translated by Google) The reservation was quick and efficient, with a good contact person. On the spot, unfortunately a big surprise is expensive awaited us. I don't know if it was our interlocutor who didn't understand me or it was me who didn't make myself understood, but the 130 dollars for a GPS rental are hard to come by. Then the one-way transfer costs included in the price were not taken because the hotel being nearby could not be transferred to the return. Not very commercial, all that. Apart from that the vehicle was in line with my request and what I wanted to do. A user manual in French would also be welcome.
Good evening
[...]
New motorhome, no problem (significant fuel consumption to be well budgeted)
Dream trip!
(Translated by Google) We rented the Wandereer and loved it. The advisor gave us good information for the rental. She answered our questions quickly. As for Apollo, we found the support process long...and the demo fast. We would have appreciated having a binder explaining how the main modules work. We could call if there was a problem...but in the areas we were in, that wasn't always doable. We didn't have bottle openers, we had to go buy one. The rest was perfect! I recommend! [...]
Very good performance
(Translated by Google) All the services and the associated stewardship (rental, recovery time to get to the depot, Check in and Check out) are of high quality and carried out within tight deadlines. Very favorable opinion.
Very nice experience!
(Translated by Google) Great way to travel with family. We have adored.
First experience for us with an rv and we were hooked. California is RV friendly.
Excellent service !
(Translated by Google) Availability, responsiveness, efficiency! Very reassuring before leaving and on the spot.
Good value for money
(Translated by Google) First motorhome experience. After a few hours, everything is well mastered, the equipment is complete, the explanations too, everything works.
Do not forget (me, the experience cost me 1,280 dollars because not covered by the "complete" insurance) to close your awning before starting... otherwise, it will tear off :-(
Good performances!!
(Translated by Google) The rental is a bit far from San Francisco, plan an hour and a half for a shuttle (pick-up) then to pick up the motorhome, it was quite practical, quite fast!! nevertheless the explanations are only given when in English so it is not easy to understand everything!! motorhome in good condition and quite well equipped!! do not hesitate to rent equipment in addition it will save you from having to buy it!! ESSENTIAL GPS!! be careful he takes the deposit for the motorhome and for the gps so plan enough money on the account! [...]
USA 2018
(Translated by Google) We went to the US for 3 weeks in a Motorhome rented from Cruise America. We had lots of little inconveniences which, put together, spoiled the holiday a bit.
For starters, there is no supporting inventory. Suddenly, we realized that some glasses were missing. We had 1 drink for 3. In addition, if the kitchen utensils were new, the plates and other cups were dirty.
Then, after a few hours on the road, we realized that the mirror was damaged and we had to adjust it every hour.
Also, the drain system was not operational (it was showing wrong information) and there was a leak. Not very pleasant when it comes to emptying.
And finally we had a tire pressure problem. The tire had to be inflated regularly.
No commercial gesture was made for any of this.
In short, it vaccinates us from the motorhome or in any case with Cruise America.
However, this does not take away from the beauty of this country and the kindness of its inhabitants.
[...]
motorhome at the top
(Translated by Google) but the salesman in Los Angeles less... he would have sold his mother to us if he had been able!!! not speaking the language well, I felt obliged to pay additional insurance in the event of a fatal accident caused by us (expressed by the seller) when we should already be covered by a compulsory insurance taken out beforehand. my daughter reminded me that I should have called Manon when picking up the vehicle. I'm very sorry! [...]
Disappointed with the quality of RV Cruise America
(Translated by Google) Hello,
We were very disappointed with the motorhome: dilapidated and above all dirty.
Outdated: the interior was damaged and old. My husband fortunately noticed before leaving that the leg of the table and the skylight were broken. They replaced them.
In short, I don't know if they reserve these vehicles for rentals with an intermediary, but it's still a shame.
In fact, it is the tenants who do the cleaning at the return and they do not come back behind.
We didn't break down and that's the main thing!
[...]
Impeccable Authentik Canada service and very efficient Charlotte
(Translated by Google) I wouldn't agree with our choice of El Monte. We didn't say anything for lack of fluency in English vocabulary and yet. They make you sign the support without giving enough time to understand what is written. They are unreachable by phone and email. Without Charlotte's help for the shuttle meeting with the hotel, we would have stayed there. No cleaning equipment for the CC: broom, entrance mat, only one hand towel, no toilet brush or sponge and no French-speaking interlocutor. The cupboards do not close well and open on turns. Bad contact of the storebane, faulty connection of the TV. The holidays were good but the service poor and once again, without Charlotte, it would have been difficult. Thanks again to her. This is the second time we have been to your place and will come back again but without El Monte [...]
Flawless rental
(Translated by Google) Everything is professional, the reservation, the advice for the route and the campsite. The motorhome was there, Cruise America efficient. We recommend renting through Authentikusa which greatly facilitates the task in a foreign country. The website with all its tips is really well done and allows you to best optimize your stay in the USA in addition to really competitive prices. [...]
Motorhome "driveable" but that's all
(Translated by Google) While we rented an RV for 3 weeks, it feels like Cruise-America passed us one of the worst RVs they had.
First of all, we forgot to test the shower when picking up the motorhome - it turned out that it didn't work.
This shows that no verification is done by the company other than that done jointly with you.
One evening when returning to the vehicle, a strong smell of gas was present in the motorhome. The "repairer" (an RV park manager) where we were sent by Cruise-America searched for leaks at the joints but found nothing. So we continued with this motorhome by turning off the gas every night and every time we left it. When we were driving, we left the gas on, and we cut it off if the alarm went off.
For the change of the shower, there was no garage nearby that could do the repair. We preferred to wait for the 2nd week of our roadtrip, when we passed near a garage provided by Cruise-America, rather than wasting 1 or 2 days to reach a garage more than 200km from our route.
Arrived at Yellow stone, it rains a lot. We were woken up in the middle of the night in a wet bed because there was a leak in the ceiling.
This is where we asked for a change of vehicle - we had to insist because Cruise-America's policy is: a vehicle that is running is not replaced!
But a motorhome with a gas leak and where you can't sleep because the bed is soaked, endangers its passengers - so we won our case.
The second motorhome had no problems and made us realize another problem on our old motorhome:
it was a real shaking and noisy pan when driving, extremely tiring in terms of driving.
This was thought to be common in RVs and consistent with what a friend who had also been on a road trip with a Cruise-america had told me:
"motorhomes are really not made for driving".
Our 2nd motorhome showed us the opposite: a good motorhome is no louder than a car.
Conclusion:
holidays in the American parks are a great experience, but the rental of motorhomes, I will not be blamed for it.
[...]
The motorhome could have been in better condition
(Translated by Google) We had several problems with the vehicle: several non-functional lamps, the black water tank probe displaying false information (and therefore suspicion of the tank not being emptied during pick-up), mirrors adjusted but not tightened giving a dangerous situation on the road, non-compliant toilet paper left on the dispenser, etc. Be careful if you are new to find out about motorhomes beforehand.
Small problems, yes, but many.
However, they did not prevent us from having a very good stay.
[...]
Nice first experience
(Translated by Google) Shuttle service is appreciated. There are no hidden charges when picking up or dropping off. We even had the right to explanations in French.
Only downside: The cleanliness of the sheets, pillows and blankets were questionable ...
Location camping-car
Successful trip
(Translated by Google) Travel at the top, supplier of serious motorhomes, on the other hand there is a strong difference between the price charged; by which is much lower than the authentic USA off D’
Good experience
(Translated by Google) Our motorhome road trip will have been a good experience. The only concern we had was some gaps in Cruise America's kitchen kit. We got compensation at the end of the rental, but it's always a shame to have to run to buy things that were supposed to be there.
On the side of Authentik, on the other hand, no worries! We have always had, quickly, answers to questions. our questions!
[...]
Good
(Translated by Google) Hello,
Good welcome. Some inconvenience with the rear view mirror (essential element in this type of vehicle). Not enough blankets when you find yourself in the mountains with a ban on starting the generator because you are surrounded by nature and silent. It's too bad to spend a night at; shivering when an extra blanket doesn't cost much.
Our circuit: San Francisco, Yosemite National Park, Sequoai National Park, Las Vegas, Grand Canyon, Los Angeles, San Francisco in 16 days.
[...]
Easy
(Translated by Google) Despite the fact that I inherited of a 24 foot RV instead of the planned 21 foot, the explanations and the breakdown service are excellent.
Very satisfied
location RV USA
(Translated by Google) Very good service from Authentik. The RV was as expected in terms of size, amenities, age. On the other hand this model of Roadbear has a quality of very average manufacture. Many small problems; toilet seat that does not hold, connecting bedroom/living space door comes off its rails when the RV is rolling, water leak on the drain of a sink, heating adjustment system/ air conditioning works randomly. Yet the RV was only a few months old... [...]
Véhicule pas optimisé
(Translated by Google) Firstly, two addresses are presented on the documents submitted, one gave the address of the branch where we supposedly had to go but another rental company had its own sign, we lost 15 dollars in a taxi; because of this lengthened race.
Then very difficult communication with the staff on site who did not show us the vehicle on the pretext that we had a video in our emails, and the result was no sleeping kit so no duvet or pillow (luckily we had our own sleeping bag). They still refunded us. $50.
Then the vehicle is frankly not optimized, problem for stored the luggage, everything has to move every time to do the slightest action and it seems impossible to me to travel with 4 people in this van. For information, I have been traveling since the age of 18 in vans and converted trucks.
With hindsight, we would have preferred add 200 euros more and feel better in the vehicle.
Otherwise, apart from concerns about the address, nothing to say about authentik usa which have been great when we contacted them following our problem and who offered to to help us to communicate if it turned out to be complicated; when handing over the vehicle.
[...]