RV rental
very happy with service included ;-)
(Translated by Google) The support offered by Authentik USA was very good. Our questions did not go unanswered and we were able to benefit from excellent feedback on our rental choice. The follow-up was very clear and there were no surprises in terms of the price or the reservation and the transmission of our information to Cruise America!
service at the top! Thanks again to them.
The motorhome was also very well prepared: clean, winter tires, and very comfortable! the JOA catalog has also served us well. The two little things that can be improved are: cleaning the air conditioning filters (very dusty and on the first start-up...a lot of things have stolen in the camper van), and changing the pans and cooking stove (many scratches on the bottom of the Téfal coating).
We will gladly advise Authentik USA and Cruise America!
Looking forward to the next holidays :-)
[...]
Nice trip
(Translated by Google) We enjoyed our trip very much but we will no longer be renting RVs…too big for us! Great service from Authentik.
Almost perfect
(Translated by Google) The start-up briefing was very light...hot water operation, switch...a little notice in the vehicle would be a real plus (I had a guide that had nothing to do with this model, and the pdf downloaded from agency was incomplete pity otherwise a great vehicle
Our vehicle the C30 7 people
(Translated by Google) Spacious and functional, it was given to us a little dirty and the fuel tank at 1/3 of its capacity. We had to buy plates, cups and bowls, as well as a dish to use in the microwave, despite the option purchased of the kitchen kit which was incomplete. We also took the night linen kit option and there everything was there. We bought a Swiffer type broom with dry and wet wipes, much more practical than the broom provided. [...]
Mixed
(Translated by Google) We had an almost new C30. We were the first to use it according to the dealership in San Francisco. What seemed to be an advantage turned out to be a problem, indeed we had to "wipe the plasters off": the motorhome was winterized, the hot water valves closed, the generator did not work and a control card water heater quickly broke down. We had chosen to take the "kitchen" kit but they forgot to provide us with plates and mugs. At the return Cruise America made a gesture of goodwill to compensate for our concerns. [...]
Rock climbing road trip
(Translated by Google) perfect with friends (3) for the rental of a C25, time to get used to driving and it's perfect!!
Well-appointed motorhome, you just have to manage water resources when you are not on a traditional campsite, which was the case for us on our road trip to Indian Creek.
Cruise america
(Translated by Google) The motorhome was very interesting, however the preparation was not done properly.
Water leak in the shower, sewage pipe cut in half, problem with the water heater, all of this could have been avoided if a good overhaul had been done before taking charge.
/>
Nevertheless I emphasize that the maintenance service during our return trip from Cruse America was there but we lost a good day and changed our itinerary.
The motorhome itself was clean without any problem and of good quality. I just want to deplore the lack of follow-up from the teams regarding the preparation and technical follow-up of the vehicles.
[...]
Top notch hospitality and service
(Translated by Google) Both in terms of the reception, the demonstration, the motorhome and the Check out, everything went very well in an atmosphere of absolute trust. It was perfect!! Thank you very much, we recommend 100% and Authentik USA was able to respond to all our questions and queries in a very short time.
California from December 20 to 29, 2021
(Translated by Google) Above all, do not rent a vehicle through travelers autobarns, the company is not serious at all. Our trip was completely ruined and cost us a fortune in hotels and restaurants. I do not recommend at all.
Everything went as planned - no bad surprises
(Translated by Google) The C28 type RV is very comfortable and easy to handle. He allowed us to do our road trip on the Pacific coast of Oregon in November as a family (4 adults and 3 young children). We recommend Oregon State Parks for an evening stop.
Very good service and excellent hospitality. Very responsive hotline
no problem
(Translated by Google) No problems to report with the rental company roadbear and Authentik USA. All questions prior to the trip have been answered.
Motorhome in very good condition and cheap but beware
(Translated by Google) All in all, great experience: brand new motorhome, great equipment, very friendly staff, etc. but ... for a glass breakage that was not our responsibility, they made us pay $350 in fees ... I find that really expensive for damage that is repaired free of charge in France with any insurance.
Perfect family road trip
(Translated by Google) The authentic company adapted very well to our request, and urgently too.
The motorhome was perfect for the 4 of us.
Motorhome well equipped - just check everything before departure
(Translated by Google) Our water heater was not working and the heating was malfunctioning.
The support was not very efficient. After checking what we had already checked, their message was to find an RV repair. They gave us a few numbers but some were unavailable and others never called back.
Advice: check everything before leaving the rental company with the RV!
mixed opinion
(Translated by Google) Overall, we are satisfied with our experience in the motorhome but we remain disappointed all the same because our water heater never worked and showering us (and our child) in cold water was not pleasant. For the price paid, we expected seamless service.
Incredible experience
(Translated by Google) For our first motorhome roadtrip, we simply loved it. 45 days in a C19 (2 adults and a 6 year old child) was perfect. The Cruise America team was very friendly from start to finish. We recommend without hesitation.
Very good and new vehicles!
Very recent and very well equipped RV
A very recent and functional vehicle
Very nice experience authentic usa is very professional
Very nice experience
(Translated by Google) Everything went well with Cruise America.
The motorhome was very functional and the bedding comfortable.
All that was missing was the corkscrew for everything to be perfect.
Sheets are a bit tarnished and yellowed but clean.
The motorhome must be emptied before handing over, otherwise you will pay a penalty.
It may be useful to pre-book campsites that are still very functional in the United States.
In case of late arrival, the pitch number is noted at reception.
It makes travel easy.
Be careful to plan a good food budget which is expensive if you eat a balanced diet.
For death valley some places are not accessible by motorhome. It's not very serious because there are already a lot of things to do and see... Our most beautiful adventure.
[...]
As expected, but Ccar could be cleaner.
Very kind
Perfect motorhome for a small family with 1-2 children
(Translated by Google) - Overall good service, a bit slow and complicated reception in San Francisco
- Great motorhome, but unfortunately some damage from previous user(s) was still present (broken bench)
- The previous rental company had also not filled up the gas and propane correctly, but of course we were able to return the vehicle with the same values
- The delivery in Los Angeles was done very quickly and without a hitch! We really appreciated the shuttle to the airport (with baby seats included!)
[...]
Escapevans
(Translated by Google) Everything went very well from the handling of the vehicle to the delivery...
Very clean, functional vehicle and very affordable price
We were able to access all the campsites
Nothing to say
Very good trip
Very good except equipment
(Translated by Google) We are delighted with our rental, the recovery as the return of the vehicle went very well, no waiting. No French correspondent, that's a shame, especially at the start. The kitchen kit is too minimalist it deserves at least a pan and a shovel to pick up the dirt.
Perfect
(Translated by Google) Superb trip. First time in a motorhome and I am conquered. It's super handy with the kids! We had planned 3 weeks in the American West, we traveled 4400km, visited 6 national parks and then enjoyed the beaches of the Pacific. I booked everything myself but inspired by the tours offered by Authentik. No problems with the motorhome and the rental company (quick and clear pick-up, quick and hassle-free motorhome delivery) [...]
Authentik YES - Cruise America NO
(Translated by Google) We have been very satisfied with the relationship with Authentik. Quality advice. Very courteous and cordial staff