Car rental
Efficient service, comfortable car perfect for a road trip
Car rental
(Translated by Google) The authentik service provider is very good.. price plus car chosen.. But when everything changed, the service provider was no longer thrifty but dollars, the rental company wanted to rent us a bigger car, he gave us additional insurance despite the fact that we refused him. Believing that everything was in order we signed the contract and then we saw that he had put us 600 dollars more... [...]
expensive but the cheapest anyway
(Translated by Google) very expensive rental car but best value for money found
now (mega post-covid inflationary boom), you have to book your rental cars 8 months before leaving...
Questionable business practice
(Translated by Google) We had booked a midsize SUV and we got a small SUV and we were offered a bigger model with an extra charge! Despite us noticing no negotiations possible.
We did not get the expected vehicle
(Translated by Google) We booked a Jeep Grand Cherokee type vehicle on the site. At Miami airport, we are directed to an area in which to choose a vehicle, there were only 2 Hyundais in which our suitcases did not fit, the trunk was too small. We waited an hour for other vehicles to return, in vain! We persisted and approached several Dollar agents, some of whom offered to add $60 per day to have a vehicle of the expected range. Finally a nice agent went to get us a GMC ACADIA at the car wash and we were able to leave.
However, when the vehicle was returned to New York, and when I had refused the sun pass and the insurance, I discovered that they charged me anyway! So it wasn't a good deal...
[...]
everything was ok
(Translated by Google) Good exchange with customer service!
Quick responses.
The only downside is that when booking, I was not asked who was the main driver. I made the reservation and my official put me as the main driver when it was supposed to be my husband.
So I had to pay for an additional driver on D-Day.
Good but different one way price
(Translated by Google) Fast service, compliant vehicle, but the price of 250 dollars displayed on the contract for a different return was 318 dollars with taxes! This should have been clarified.
Very good car easy to drive well maintained,
(Translated by Google) No hassle of cleaning on return or refueling. Total satisfaction. Easy rental and return, good explanations. Very happy.
Very efficient, upgrade
(Translated by Google) Nothing to say, everything happened quickly (especially the return of the car)
We were upgraded, the staff was very efficient.
Excessive additional charges
Probably a good car but 5 years ago.
(Translated by Google) For a luxury SUV I expected much better.
On the rental site you gave 2 types of vehicles: a GMC and a Crisler, so a Nissan in the end is less dreamy.
Then a vehicle that is at least 5 years old and more than 56,000 miles is the second disappointment: GPS not necessarily up to date and capricious Connection with smartphones limited (especially when compared with the latest version of this vehicle which has the Apple CarPlay) and Cruise control failing from time to time and downright broken for the last 3 days.
Otherwise in terms of comfort and space it was good.
But when you rent an American car, find yourself with a Japanese car that has a lot of kilometers and years, of course, you are disappointed.
[...]
lower category vehicle
(Translated by Google) I paid for a Jeep Grand Cherokee SUV class vehicle, which is a mid-size SUV by American standards. I had a small SUV (Chevrolet equinox) and in not very good condition. 2000km later he asked to change the oil. The very bad air conditioning and the filters not changed so that my son had an allergy which earned us a visit to the pediatric emergency room. In addition, when I wanted to add a second driver the rental price increased by more than 200 USD while in California it is forbidden to charge for it (something I learned later). When we told Authentok of our grievances, they replied (always very quickly and kindly, it must also be said) that it was not their responsibility but Dollar's. Except that of course when you ask Dollar for accounts they tell you that it's the intermediary's fault. In short, I'm not sure to go back to Authentik. [...]
Good experience
(Translated by Google) I rented a car for a 3-week road trip, everything went very well, the pick-up of the vehicle and the return were quick and without bad surprises. A spacious vehicle as indicated when booking. I am satisfied, I recommend Thirfty and Authentik USA for the management of the reservation
Satisfied. Car clean and in good condition
Correct and serious reliable website for booking
(Translated by Google) Good car rental agency and correct for 4 people no particular worries ease of payment good feedback
average satisfaction:
(Translated by Google) dirty vehicle especially the seats, good working condition but lots of km.
very pleasant welcome to have the vehicle and to return it (speed)
too many additional taxes: 177 dollars for a rental of 294 €
A quality service
(Translated by Google) I encountered a problem with a puncture which was quickly resolved by the company; it took me about 1 day. The reimbursement of the tire costs was made with a credit note, which is disappointing, since I will not be able to use it.
The vehicle corresponded to the rental and was clean. Taking the vehicle to the airport was a bit long because there were not enough people to receive customers.
[...]
Perfect
(Translated by Google) Everything went well. Our reservation was handled well and met our expectations. We were upgraded and drove with a small SUV which suited us! No worries when picking up the vehicle or returning it. (Very well organized at SFO, everything is done in just 5min). Nothing to complain about overall! Great experience from our side.
Car rental
(Translated by Google) 2 points of improvement:
We had to pay extra insurance when we arrived for €278.
The address of the rental company that you gave us is no longer the correct one, we were on the verge of missing our plane because of this.
Vehicle too small for our road trip
(Translated by Google) Vehicle too small and not powerful enough for our road trip
Check in and check out no problem airport shuttle
Very average
(Translated by Google) The vehicle was not a grand cherokee jeep but a significantly less powerful dodge journey: the air conditioning did not work when the odds were too high. I wanted the full-full fuel option but I was forced to take the prepaid option. Finally I had called authentik to be sure not to have to pay anything in excess as insurance but I also had to take out additional breakdown assistance insurance [...]
perfect service, thank you
It was not a Chrysler Pacifica but a KIA
(Translated by Google) Very good vehicle, perfect
On the other hand, far too long to get it back!
Very easy to make it.
Broken down car changed after 5 days!
(Translated by Google) My car broke down. It took 5 days to get a spare car and a dozen phone calls + emails...
Very professional service and advice
Dollar Rental
(Translated by Google) Relatively easy to access via the airport shuttle. The reception was perfect. It is necessary to follow the advice of the roadbook concerning the additional costs proposed. Indeed, additional services have been strongly recommended to us... the bill can quickly double... do not give in. Regarding the vehicle, it was a Jeep Cherokee in excellent condition. the trunk was barely sufficient for 3 large suitcases and the electric cooler. [...]
Simplicity
(Translated by Google) Simple and easy car recovery.
It was quick.
Perfect
(Translated by Google) Quick vehicle pick-up in accordance with the request, clear information received from the lessor. Vehicle in perfect condition and with lots of options. Quick and easy vehicle delivery. Shuttle to reach the airport easy and without waiting.
Quick response from Authentik to my questions. I recommend ++
Fast
Perfect
(Translated by Google) Competitive prices, easy collection of the vehicle and very clear information from Authentik on the various (expensive) options offered by car rental companies help to avoid unpleasant surprises!