Car rental
Location LAX
(Translated by Google) As soon as we arrived we waited a long time for a shuttle, the competition having gone from 4 to 10 minutes. 5 shuttle before the arrival of that of FOX.
For the return we had to board a THRIFTY shuttle because after waiting 20 minutes everyone could not board it being full, the driver telling us at the same time that he there would be more because 3 shuttles were missing. Without the generosity from THRIFTY we ration our plane.
The driver having told us to take a taxi to; our fees.
[...]
Good
(Translated by Google) a Toyota van for 5 which was perfect
No problem
(Translated by Google) Alright. No problem. Rape
good rental company but beware of the supplier
(Translated by Google) Authentic USA is a good rental company and offers good car rental prices. They have been responsive in responding Aix to various emails sent to them.
On the other hand, beware of the supplier! Fox's agent charged us for extra insurance without telling us. While we had clearly specified that we didn't want any more.
Another agent told us that this insurance was compulsory when this is not the case.
They have not been very honest.
So beware of the supplier!
[...]
Can do better
(Translated by Google) PLUS: Very advantageous rental rate at the time of our reservation (mid-July for a departure on August 4, 16) and a very pleasant and professional adviser.
LESS: Surprised to find that the reservation is not effective at the time of the internet transaction (the sum is not debited nevertheless) but only after consultation of the availability of the lessor , a few days later + a cold sweat at the end of the day. taking the vehicle where our contract was "not found". Everything worked out in the hour that followed.
[...]
Not terrible
(Translated by Google) We arrive and they have the arrogance to start by telling us that it's a bad idea to go through Authentik USA and that they still have problems with them.
We had to pay for an additional insurance ($77), they wanted to make us pay $150 more. due to a "calculation error". We are already disappointed, but we go to get our car (without many indications). We start the car, and we discover that there was no GPS in the car when it was planned, we went back there and we had to pay it again (a ten dollars a day), the GPS didn't work, we went back there again and they gave us some. another. We set off again, after 5 miles the GPS turns off: it was unloaded; so we go back to; the agency (thanks to the GPS of our telephone). The car's cigarette lighter socket did not work. We are told that we can exchange our car (Jeep grand cherokee) for an equivalent (there was none) or superior: a white minivan: very big, really not practical nor very ;s beautiful. Then we are shown a second cigarette lighter socket in our car: we had to lift the armrest.
In short, after 4 hours of waiting and going back and forth to the agency, and having spent; 150 extra dollars, we leave with our big Cherokee and finally a GPS that works.
FOX rates were great when seen on the internet, but lots of (necessary?) extras We won't be going to FOX anymore!
[...]
Good service; no problem with the car; efficient airport shuttle
road trip
(Translated by Google) nothing to do say again, service very good, responded to all our questions (first time in rental), and good service on the return and shuttle service to the hotel. the airport
Easy
SCANDALOUS
(Translated by Google) The magnetic stripe of my credit card was slightly damaged.
My credit card worked. everywhere in the United States (airports, hotels, Cruise America) either with the chip or with the magnetic stripe and if this did not work, the card was encoded manually.
At Dollar, the computer system does not allow manual entry (security issue, as I understand)/
No big deal, my wife had hers.
But the employee refused it because she did not have the permit. She absolutely wanted a credit card coupled with a driver's license.
When asked what we could do, when she had our reservation in hand, she told us to go rent a car somewhere else!!!
Moment of total despair. Farewell Mammoth Lake, Yosemite...
Thanks to; a contact with Authentic USA, I obtained the address of a nearby AVIS agency where the employee could not accept my credit card for the same reason.
However, she sought a solution and accepted no problem my wife’s credit card as soon as I presented it to her.
[...]
Perfect to; all points of view
(Translated by Google) Little waiting to pick up the vehicle, none to return it, shuttle service provided to LAX airport after return, almost new vehicle, no forcing to take additional and expensive options
(Translated by Google) They made us understand that the $150 insurance was compulsory, difficult to discuss when our English is limited; especially since we don't want to take the lead when we arrive on vacation.
We got had. Shame . Apart from that no worries we are satisfied
only one complaint
(Translated by Google) vehicle not very clean
Too bad there are state restrictions? MONTANA.
(Translated by Google) Hello miss,
While driving we passed over a piece of scrap metal we had to change a tire that had
exploded, Since we are waiting for the refund having done the necessary with the agency when we
returned the car. We are counting on you to close this case.
Looking forward to. Please, Madam, accept our best regards.
Mr and Mrs QUEMARD
Beware of guarantees subscribed without knowing it!!
(Translated by Google) Rental price and vehicle perfect BUT without realizing it I took out additional insurance for 300 euros which I took at the time for a "deposit". Nothing happened to me. explained and I was made to sign a summary paper on which little information was mentioned. I am nevertheless a lawyer but after two and a half hours spent immigration and one hour to grave; queuing at Dollar, I haven't been vigilant enough [...]
Very satisfactory with the advisor but not when picking up the vehicle.
(Translated by Google) The advisor did a very good job, we got quick and precise answers. On the other hand, we are very disappointed on arrival because one of the employees responsible for the vehicles in the Las Vegas parking lot tried to to deliver a lower class vehicle to us. It took 10 minutes of tight negotiations to obtain our vehicles and in addition they wanted to make us pay an additional cost. We almost left with two small fiats for 8 people. [...]
Despite the surprise, our mini car (chevrolet spark) held up very well. to the furnace!
Professional and helpful
(Translated by Google) Avoid renting a standard SUV for 4 people with so much luggage: too small. We have been upgraded for the rental of a minivan much more comfortable than the SUV to cover 4500 km in 18 days. We have been repaired quickly during a puncture which required a change of vehicle for a vehicle of the same range
Dollar, never again
(Translated by Google) Run away from the real car rental companies (Alamo type). Apart from the attractive price, we had a nightmare with this provider. They did not recognize my credit card at the start (!!!), the person at the the reception was unpleasant and incompetent as possible, we waited for a vehicle to free itself for 2 hours in the rain, they worked in a tight flow (as soon as a vehicle vehicle was returned, it was on its way again.... hello security), the vehicle was dirty, after 500 km (out of 3500) it told me to have to do a technical check, fuel consumption was aberrant for such a cart (450/500 km for 70 liters and peaks at 45 km uphill on the highway). And the ultimate, when we asked for it, no GPS in the vehicle and therefore a trip of 3500 km with a road map of the USA (super precise to find hotels or the right freeway on NYC). Only the restitution went well. [...]
Perfect car. Average welcome
(Translated by Google) Car was in very good condition and category (SUV) ok.
On the other hand, the reception was rather average to average; my sense. Not very friendly, they let you manage with the car without any explanation, even if I didnˆt necessarily need it. In short, a welcome to; the french...
perfect!
(Translated by Google) Very practical and well organized. no waiting when returning the car. It was consistent with the description of the site, clean comfortable. To recommend
Category of the vehicle a bit tight.
(Translated by Google) Do not hesitate to take a higher category of vehicle, especially during a journey of more than 4000 KMS.
ACCORDING TO MY REQUEST
(Translated by Google) I HAD ASKED FOR A CHEVROLET TAHOE, I GOT A CHEVROLET TAHOE ON TIME AND WITHOUT WORRIES. NOTHING TO SAY .
Very satisfied with the car rental by Fox (excellent quality / price ratio)
(Translated by Google) Very satisfied. Just inquire beforehand about the compulsory and interesting insurance for California.
Fast and efficient formalities
(Translated by Google) Lack of visibility on the reserved car. We had a car and the exit the guard asked us; to return to change vehicle: it was not the right model. In the end we got a top class car.
No inventory of the vehicle on departure or return.
Very good location, excess damage of $150 for additional insurance
(Translated by Google) Very good rental and customer service
Too bad that ` receipt of the vehicle, they told us that if we were responsible for an accident, we had to add $150 to be insured; when I had taken all the necessary insurance at the start.
worry-free rental
(Translated by Google) No worries, the car was ready to go. San Francisco and return very easy to reach; Sand Diego. Very competitive rates. Thanks
Not easy
(Translated by Google) After redirecting us to a new station we did not have the reserved car. They offered us despite quite another car and with the help of Charlotte we were refunded difference, so finally good. The car managed to cover the 4,200 km without incident.
Waiting time too long
(Translated by Google) Despite Internet payment, we had to wait more than an hour and a half to finally arrive at the counter to sign the rental contract. The teller was busier; to try to sell us additional options than to take into account those already subscribed additional driver type. Once the contract is signed, a new queue to pick up the vehicle (this time for a reasonable time). &Acute;State of the premises carried out; to it goes fast.
The vehicle was as to clean and compliant with; our request.
[...]
(Translated by Google) We appreciated the courtesy of the staff and their perseverance when we encountered problems with the initial Dollar supplier.
The fact that the staff has found a reasonable solution, brings us to; say nothing negative.